Pearl-2 User Guide
Troubleshooting Quick Reference
Problem
Action(s) to Resolve
If you still cannot see the stream, try disabling your local
computer firewall.
If the issue is still not resolved, contact Epiphan Support at
.
The stream interrupts or the image
breaks up.
The following tips can help diagnose image problems:
1. Ensure the source resolution is used as the output or
recorded resolution. Up-scaling and down-scaling can
affect picture quality. See
2. Increase the
Bitrate
value and/or decrease the
Limit
frame rate
value in the Encoding menu. See
3. Check network settings including filters, routers and
application settings. Packet loss can result in stream
failure.
The video streamed to my set-top box is
dropping frames.
If you're streaming to set-top boxes that have 10/100 Mbps
interfaces on the same Gigabit Ethernet and you notice frames
are dropping, you can limit the bandwidth of the stream using
traffic shaping to adapt for lower bandwidth set-top boxes and
prevent frame drops, see
Recording won't start.
If recording will not start, check the Disk Status Information to
see if the system is out of storage space. See
.
AFU to my CIFS server doesn't work.
Pearl-2 supports Automatic File Transfer (AFU) to CIFS servers
(also known as SMB or samba) with samba version 1.
Firmware upgrade fails.
Reboot the system and try again. If the problem persists,
contact Epiphan support at
Certain Media players won't play encoded
videos but others will.
Depending on the media player used, there could be different
issues. If you encounter a playback issue, try using a different
media player. Some issues we know of include:
1. On Windows 10, the Movies & TV app sometimes fails to
playback MP4-fragmented files with MP3 audio: try
changing your MP4 audio encoding to AAC.
2. VLC doesn't play MP4-fragmented files normally.
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