Pearl Nano User Guide
Troubleshooting Quick Reference
Troubleshooting Quick Reference
Use the follow quick reference table for help if you are experiencing problems or unexpected behavior
from your Pearl Nano.
Table 71
Troubleshooting Quick Reference
Problem
Action(s) to Resolve
Not sure if the connected video inputs
are being captured.
Check each source's input from the source preview in the
Admin panel.
OR
Use the front screen and control key interface and check the
screens for each video input source.
No sound is coming from an audio
source.
Verify that you are using the correct audio input by following
the steps in
OR
Use the front screen and control key interface and check the
audio meters or use the 3.5 mm headphone jack on the front
of Pearl Nano to verify audio, see
Captured SDI audio contains audible
"clicking" sound or other audio
distortions upon playback.
Ensure audio sample rate is set to 48 kHz. Lower sample
rates (i.e. 32 kHz and 44 kHz) can sometimes cause audio
distortion.
When previewing a channel using the
Live broadcast link or the preview link in
the Admin panel, some web browsers
do not play audio.
The Flash (FLV) plugin must be installed for your web
browser to play back audio that's encoded as PCM.
Web browsers that use Flash players to preview video do not
support audio that's encoded using 48 kHz MP3 or 48 kHz
PCM.
All my input names don't look normal in
the Admin panel menu after I applied
the default preset
Refresh your browser to clear the cache and restore the
proper input names displayed in the Admin panel.
Time stamps between Pearl Nano and
an RTSP source are not synchronized.
Reconnect your RTSP source to reset desynchronized time
stamps. Verify that you are using a local NTP server on your
Pearl Nano as a time synchronization server for your RTSP
source, see
.
449
Summary of Contents for Pearl Nano
Page 100: ...Pearl Nano User Guide Disable the network discovery port 87 ...
Page 315: ...Pearl Nano User Guide Start and stop streaming to a CDN 302 ...
Page 325: ...Pearl Nano User Guide Viewing with Session Announcement Protocol SAP 312 ...
Page 452: ...Pearl Nano User Guide Register your device 439 ...
Page 484: ... and 2021 Epiphan Systems Inc ...