Pearl Nano User Guide
Troubleshooting Quick Reference
Problem
Action(s) to Resolve
or browser.
used and that you have the correct url or SDP file for the
player. See
Share a live broadcast stream (HTTP, HTTPS or
and
Streaming to a media player or smart TV
.
If you still cannot see the stream, try disabling your local
computer firewall.
If the issue is still not resolved, contact Epiphan Support at
The stream interrupts or the image
breaks up.
The following tips can help diagnose image problems:
1. Ensure the source resolution is used as the output or
recorded resolution.
2. Increase the
Bitrate
value and/or decrease the
Limit
frame rate
value in the Encoding menu. See
.
3. Check network settings including filters, routers and
application settings. Packet loss can result in stream
failure.
The video streamed to my set-top box is
dropping frames.
If you're streaming to set-top boxes that have 10/100 Mbps
interfaces on the same Gigabit Ethernet and you notice
frames are dropping, you can limit the bandwidth of the
stream using traffic shaping to adapt for lower bandwidth
set-top boxes and prevent frame drops, see
Recording won't start.
If recording will not start, check the Disk Status Information
to see if the system is out of storage space. See
and
AFU to my CIFS server doesn't work.
Pearl Nano supports Automatic File Transfer (AFU) to CIFS
servers (also known as SMB or samba) with samba version 1.
Firmware upgrade fails.
Reboot the system and try again. If the problem persists,
contact Epiphan support at
Certain Media players won't play
encoded videos but others will.
Depending on the media player used, there could be
different issues. If you encounter a playback issue, try using a
different media player. Some issues we know of include:
1. On Windows 10, the Movies & TV app sometimes fails
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Summary of Contents for Pearl Nano
Page 100: ...Pearl Nano User Guide Disable the network discovery port 87 ...
Page 315: ...Pearl Nano User Guide Start and stop streaming to a CDN 302 ...
Page 325: ...Pearl Nano User Guide Viewing with Session Announcement Protocol SAP 312 ...
Page 452: ...Pearl Nano User Guide Register your device 439 ...
Page 484: ... and 2021 Epiphan Systems Inc ...