Pearl Nano User Guide
Troubleshooting Quick Reference
Problem
Action(s) to Resolve
to playback MP4-fragmented files with MP3 audio: try
changing your MP4 audio encoding to AAC.
2. VLC doesn't play MP4-fragmented files normally.
3. Streams and recordings at very low frame rates (e.g. 1
fps) are not playable in VLC media player, use
Windows Media Player and Quicktime Player instead.
Certain Media players won't play MOV
videos.
Some media players won't play MOV videos that are
recorded with MP3 audio encoding, including:
1. VLC 2.2.4 (Microsoft Windows) if MP3 audio encoding
is at 48 kbps.
2. Movies & TV 10.16122.1029 on Windows 10.
3. Windows Media Player 12.
Choose a different audio encoding when recording MOV files
or use a different media player to playback the recording.
There's no audio when I playback an
MP4 file in QuickTime 10.
Apple doesn't support MP3 audio. If your MP4 file is created
with MP3 audio, you will not hear the audio during playback
in QuickTime 10. Choose a different audio encoding when
recording MP4 files or use a different media player to
playback the recording.
I can't hear the audio in VLC or the
video won't play.
VLC version 3.0.3 won't play audio for MP4 fragmented files.
In VLC's Input/Codecs settings page, you can try increasing
the file caching parameter.
VLC version 3.0.6 (windows) won't play MP4 fragmented
video files. This is a VLC issue.
There's noticeable latency on the video
output port.
Disabling the audio on the video output port improves
latency for the port, see
Disable or enable audio and output
.
System is not starting up correctly.
Ensure there is no USB stick inserted into a USB port during
power up. A potential conflict with the internal hard drive
could cause unexpected behavior.
I can't register my Pearl Nano with
Kaltura using the same device name
If you deregister Pearl Nano from Kaltura and then too
quickly register again using the same name, you may receive
452
Summary of Contents for Pearl Nano
Page 100: ...Pearl Nano User Guide Disable the network discovery port 87 ...
Page 315: ...Pearl Nano User Guide Start and stop streaming to a CDN 302 ...
Page 325: ...Pearl Nano User Guide Viewing with Session Announcement Protocol SAP 312 ...
Page 452: ...Pearl Nano User Guide Register your device 439 ...
Page 484: ... and 2021 Epiphan Systems Inc ...
