Pearl Nano User Guide
PART 7: Troubleshooting
PART 7:
Troubleshooting
Pearl Nano has easy-to-use diagnostic tools to test connectivity status, check upload/download
bandwidth, traceroute, and more to help you troubleshoot your Pearl Nano. You can also fine tune
channel settings such as frame rate, resolution and bitrate to ensure optimal use of resources while
streaming a quality video and fine tune the video input sources.
Topics include:
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Run diagnostic tests using the Admin panel
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Troubleshooting Quick Reference
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Remove black bars (matte) from the video
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Use a specific EDID for the video input port
It's good practice to backup your configuration settings so that you can revert back to a good
configuration if the changes you made are not desirable, see
.
Diagnostic tools
Diagnostic tools are available to help you troubleshoot your Pearl Nano setup and network connection.
You can run them using the Admin panel. The Connectivity status diagnostic is also available using the
front screen menu, see .
Available diagnostic tools:
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Connectivity status
: Display the status of critical network connections and features like 802.1x,
see
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Ping
: Test if Pearl Nano can reach a specified destination server on the network. Not all networks
support ping.
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Trace route
: Trace the route that packet traffic takes to get from Pearl Nano to a specified
destination server on the network. Not all networks support traceroute.
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Bandwidth test
: Display the available upload and download bandwidth speed in Mbps.
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Domain name resolution
: Confirm that the domain name of the DNS server configured on Pearl
Nano is resolvable.
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Probe
: Check if a network port is open on the network side.
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Summary of Contents for Pearl Nano
Page 100: ...Pearl Nano User Guide Disable the network discovery port 87 ...
Page 315: ...Pearl Nano User Guide Start and stop streaming to a CDN 302 ...
Page 325: ...Pearl Nano User Guide Viewing with Session Announcement Protocol SAP 312 ...
Page 452: ...Pearl Nano User Guide Register your device 439 ...
Page 484: ... and 2021 Epiphan Systems Inc ...