epiphan LUMiO 12x, User Manual

Page 1: ...Epiphan LUMiO 12x User Guide May 10 2016 UG110 03 ...

Page 2: ...ATE AT TIME OF WRITING BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS LIMITATION OF LIABILITY UNDER NO CIRCUMSTANCES SHALL EPIPHAN BE LIABLE FOR ANY INCIDENTAL SPECIAL CONSEQUENTIAL EXEMPLARY OR OTHER INDIRECT DAMAGES THAT RESULT FROM THE USE OF OR THE INABILITY TO USE THIS PRODUCT OR THE INFORMATION CONTA...

Page 3: ...itional information about LUMiO 12x Warranty All Epiphan Systems products are provided with a 100 return to depot warranty for one year from the date of purchase Technical support Epiphan s products are backed by our professional support team If you are having issues with your product please gather details about your system and contact our team by l Emailing support epiphan com l Live chat via the...

Page 4: ...etting up your remote control 24 Understanding the remote control buttons 25 Operation basics 28 Controlling pan tilt and zoom settings 29 Setting and applying presets 30 Clearing presets 31 Setting video output resolution and frame rate 32 The OSD menu 33 Accessing the OSD menu 34 Navigating the OSD menu 35 Understanding OSD menu settings 36 RS 232 serial port communication 40 VISCA protocol comm...

Page 5: ...5 Software and documentation license 62 ...

Page 6: ... prefer a less detailed approach This introductory section of the guide includes the following topics l Quickstart l What is LUMiO 12x l What s in the box l Front back and bottom views l Technical specifications In the rest of the guide you ll learn how to position and connect your LUMiO 12x set and operate your remote control and configure your LUMiO 12x using additional methods Let s get started...

Page 7: ... or AV io SDI Optionally l Screws and mounting panels if mounting your LUMiO 12x to a wall or ceiling not included with purchase Positioning and connecting your LUMiO 12x direct connection Positioning and connecting your LUMiO 12x is a simple process that involves physically placing your LUMiO 12x for the best view and connecting the required output cables to transfer video output to your capture ...

Page 8: ...uration the front indicator light on your LUMiO 12x turns a solid blue when self configuration is complete see The remote control for a detailed button layout 3 Point the remote control at your LUMiO 12x and press and hold the SET1 button for about 4 seconds until the front indicator light on your LUMiO 12x flashes purple your LUMiO 12x is now ready to pair to your remote control 4 Keep your remot...

Page 9: ...s next Now that you ve set up your LUMiO 12x configured your remote control and learned how to control your LUMiO 12x you can learn more about additional operation and configuration options You can look at topics such as l Front back and bottom views to learn about the visual features of your LUMiO 12x including all ports and connectors l The remote control for a detailed guide on all buttons on t...

Page 10: ... view and 6 3 zoom angle view The included remote control syncs with up to 4 different LUMiO 12x cameras and allows you to operate the pan tilt movements and zoom focus setting adjustments of your LUMiO 12x from a distance You can save up to 128 unique pan tilt and zoom settings to specific presets on your remote control and apply each preset to your LUMiO 12x with the press of a button Connect up...

Page 11: ... Table 1 Description of included purchase contents for identification only color and appearance of individual items may vary Name Image Description LUMiO 12x video camera Your LUMiO 12x pan tilt zoom camera Infrared IR remote control A remote controller to operate your LUMiO 12x manually from a distance powered by 2 AAA batteries sold separately Power cable power cable may differ depending on regi...

Page 12: ...12x VISCA RS 232 cable Connects your computer to your LUMiO 12x to allow issuing commands via serial port Lens cap Rubber cap that covers and protects your LUMiO 12x s lens when not in use Adhesive rubber mounting pad Sticks over the mounting holes on the bottom of your LUMiO 12x and is designed to spread the pressure of securely fastened alignment pins and or screws 12 ...

Page 13: ...2x s physical features Table 2 LUMiO 12x front view descriptions Label Name Description 1 Camera lens Captures video content 2 Camera base Supports and balances the weight of the camera 3 Indicator light Displays a colored light to indicate the status of your LUMiO 12x and its response to commands from the remote control Blue light solid LUMiO 12x is powered on Red light flashing continuously LUMi...

Page 14: ...put port Not supported 7 3G SDI output port Outputs SDI video signals from LUMiO 12x 3G SDI cable not included with purchase 8 DVI I HDMI output port Outputs DVI I video signals and HDMI with adapter from LUMiO 12x cable adapter not included with purchase 9 12V DC power input port Connects to the power supply to provide power to your LUMiO 12x 10 Power indicator light Displays a red light to indic...

Page 15: ... Label Name Description 11 Rubber pads x4 Lightly adheres to most flat surfaces to ensure your LUMiO 12x stays in place 12 DIP switch Unused 13 Tripod mount hole Tripod mounting connection point accepts a 1 4 20 UNC bolt 14 Additional mount holes Connection points for tripod alignment pins 15 ...

Page 16: ... rates 25 29 97 50 59 94 Optical zoom 12x Digital zoom 2x View angle 6 3 zoom and 72 5 wide Pan rotation angle 170 to 170 Tilt rotation angle 35 to 90 Pan rotation speed 0 to 120 per second Tilt rotation speed 0 to 80 per second Number of presets 128 Control port RS 232 and RS 485 Signal to noise ratio SNR 50 dB Focal length 3 92 mm zoom to 47 32 mm wide 35 mm equivalent focal length 22 3 mm zoom ...

Page 17: ...l specifications Electronic shutter Auto Manual Back light compensation BLC Auto Manual Input voltage DC 12V Dimensions height x width x depth 173 mm 220 mm 117 mm 6 8 in 8 66 in 4 6 in Net weight 1 25 kg Country of origin China 17 ...

Page 18: ...pair to your LUMiO 12x Before setting up your LUMiO 12x make sure you have the following l Your LUMiO 12x camera l The remote control l DC12V power supply included with purchase l DVI I 3G SDI and or HDMI cables and adapters depending on what kind of video format you d like your LUMiO 12x to output not included with purchase l A capture appliance such as Epiphan Pearl or AV io SDI Optionally l Scr...

Page 19: ...nd connecting the required output cables to transfer video output to your capture appliance To position and connect your LUMiO 12x 1 Place your LUMiO 12x in the desired location i e on a flat surface a tripod or mounted to a wall 2 Connect your power supply cable from an electrical outlet to the back of your LUMiO 12x 3 Connect your video output cable i e 3G SDI DVI I HDMI from the back of your LU...

Page 20: ...your LUMiO 12x and press the POWER button your LUMiO 12x powers on and performs a quick 15 second self configuration the front indicator light on your LUMiO 12x turns a solid blue when self configuration is complete see The remote control for a detailed button layout 3 Point the remote control at your LUMiO 12x and press and hold the SET1 button for about 4 seconds until the front indicator light ...

Page 21: ...lor appearance parameters such as brightness or contrast and setting specific video output formats at particular resolutions and frame rates You can easily operate up to four different LUMiO 12x s directly using the remote control included with purchase through the on screen display OSD menu or via RS 232 serial port commands Topics in this section include l The remote control l The OSD menu l RS ...

Page 22: ...cus settings l Manually adjust zoom settings l Adjust pan tilt settings l Specify brightness and enable disable backlight compensation l Switch between different video format outputs Using your LUMiO 12x in environments with heavy infrared interference i e camera placed on a screen that has an infrared touch screen technology can cause the remote control to malfunction Ensure both AAA batteries to...

Page 23: ...LUMiO 12x User Guide The remote control 23 ...

Page 24: ...your LUMiO 12x and press the POWER button your LUMiO 12x powers on and performs a quick 15 second self configuration the front indicator light on your LUMiO 12x turns a solid blue when self configuration is complete see The remote control for a detailed button layout 3 Point the remote control at your LUMiO 12x and press and hold the SET1 button for about 4 seconds until the front indicator light ...

Page 25: ...ontrol to learn how to map your remote control to your LUMiO 12x CAM1 CAM 4 Press to select between different LUMiO 12x cameras mapped to the remote control Number keys 0 9 Allows you to set and select presets See Setting and applying presets to learn how to configure presets To set a preset to number key 1 for example 1 Point the remote control at the LUMiO 12x 2 Specify camera settings pan tilt ...

Page 26: ...rn to default OK button Returns the LUMiO 12x to its default startup position pan tilt and zoom settings are reset The OK button also confirms selection when in OSD menu see The OSD menu Navigation buttons up down left right Pans and tilts your LUMiO 12x Also allows you to navigate the OSD menu AF auto focus Activates automatic focusing for the LUMiO 12x s lens Prevents manual focus adjustments wh...

Page 27: ...unction s BRIGHT BRIGHT Increases or decreases video brightness BLC must be enabled Video output options Changes your LUMiO 12x s output resolution and frame rate See Setting video output resolution and frame rate to learn how to configure your LUMiO 12x s output signal 27 ...

Page 28: ... pan tilt and zoom adjustments to your LUMiO 12x along with more advanced setting customizations such as preset configuration and output signal settings Topics in this section include l Controlling pan tilt and zoom settings l Setting and applying presets l Clearing presets l Setting video output resolution and frame rate 28 ...

Page 29: ...l 1 Ensure that your LUMiO 12x is powered on the front indicator light should be solid blue see Front back and bottom views for exact location of indicator lights 2 Press the CAM button you mapped to your LUMiO 12x in Setting up your remote control CAM1 CAM4 to sync your remote with your LUMiO 12x 3 Point the remote control at your LUMiO 12x and press the buttons to control the focus manual focus ...

Page 30: ...Front back and bottom views for exact location of indicator lights 2 Press the CAM button CAM1 CAM4 you mapped to your LUMiO 12x in Setting up your remote control to sync your remote with your LUMiO 12x 3 Specify camera settings pan tilt zoom focus etc 4 Press and hold the 1 button about 4 seconds until the power indicator light flashes purple the LUMiO 12x settings are now mapped to 1 To apply a ...

Page 31: ...s powered on the front indicator light should be solid blue see Front back and bottom views for exact location of indicator lights 2 Press the CAM button CAM1 CAM4 you mapped to your LUMiO 12x in Setting up your remote control to sync your remote with your LUMiO 12x 3 Press the CLR PRE button and then quickly press 1 the preset 1 is now reset To clear all presets saved to your remote control press...

Page 32: ...25 fps Additional output resolution and frame rate configurations are available and are set using the OSD menu See Understanding OSD menu settings for details To set the video output resolution and frame rate 1 Ensure that your LUMiO 12x is powered on the front indicator light should be solid blue see Front back and bottom views for exact location of indicator lights 2 Press the CAM button you map...

Page 33: ... the remote control The OSD menu appears in your capture application s video display and allows you to make changes to your LUMiO 12x s settings using the remote control s navigation arrow keys For additional information on the OSD menu see l Accessing the OSD menu l Navigating the OSD menu l Understanding OSD menu settings 33 ...

Page 34: ...ur LUMiO 12x is turned on and that its video content is shown on your capture computer s display via a capture application To access the OSD menu 1 Point the remote control at your LUMiO 12x 2 Select your desired LUMiO 12x using the CAM1 4 buttons 3 Press the MENU button on your remote control the OSD menu appears on your capture display 34 ...

Page 35: ... and make changes to your settings Table 6 OSD menu navigation buttons OSD menu navigation using remote control Button s Function Up down navigation keys Cycle through OSD menu headings Right navigation key 1 Descend into selected submenu 2 Cycle through setting options Left navigation key Cycle through setting options MENU 1 Return to previous submenu 2 Trigger save prompt to leave OSD menu when ...

Page 36: ...bmenus Setting options SYSTEM PROTOCOL VISCA PELCO D PELCO P ADDRESS sets your camera s address for RS 232 communication VISCA 1 7 PELCO D P 1 255 BAUD RATE 2400 4800 9600 115200 PTL LOCK protocol lock ON OFF Locks unlocks the PROTOCOL setting RS 485 ON OFF Enables disables RS 485 serial port communication VGA OUT Unused TRANSFER IR transfer IR pass function USB SERIAL or OFF LANGUAGE Chinese Engl...

Page 37: ...on ON OFF EC POSI exposure compensation level 000 014 BLC black light compensation ON OFF IMAGE WB MODE white balance AUTO INDOOR OUTDOOR MANUAL OUTAUTO SODIUM LAMP AUTO SODIUM LAMP R GAIN red gain level 0 255 only available if WB MODE set to MANUAL B GAIN blue gain level 0 255 only available if WB MODE set to MANUAL COLOR G color gain 0 14 FLICK anti flicker 50 60 Hz reduces video flicker FREEZE ...

Page 38: ...er the zoom the slower the speed MOUNT M Mount mode Up Down FLIP HOR Flip horizontal FLIP VER Flip vertical PT SPD Set pan tilt speed ZOOM SPD Set zoom speed MENU MIR Turn on off menu mirror function Useful when navigating the OSD menu with your LUMiO 12x mounted on a ceiling VIDEO FORMAT 1080P 59 94 Sets the video output to 1080P progressive resolution at 59 94 frame rate 1080P 50 Sets the video ...

Page 39: ...nd 720P 50 Sets the video output to 720P progressive resolution at 50 frames per second RESET SYS RESET System reset CAM RESET Camera reset PT RESET Pan tilt reset Resets LUMiO 12x to its default position ALL RESET Performs a reset of system camera and pan tilt settings MESSAGE IR ADDR Camera IR control address FOCUS Focus mode CLIENT Client protocol can t be changed MODEL NO Model number ARM VER ...

Page 40: ...munication to allow remote operation of your LUMiO 12x LUMiO 12x supports the following RS 232 communication protocols VISCA PELCO D PELCO P See below for a list of RS 232 commands using each of the three support communication protocols l VISCA protocol command list l PELCO D protocol command list l PELCO P protocol command list 40 ...

Page 41: ...d executed or if there is an error in the command itself Table 8 Ack completion return messages In the table below z your camera s address 8 To set your LUMiO 12x s address use the OSD menu and navigate to SYSTEM then ADDRESS see Understanding OSD menu settings Ack completion messages Command packet Note z0 41 FF Returned when the command is accepted Ack z0 51 FF Returned when the command has been...

Page 42: ...ze your LUMiO 12x settings and issue movement commands Table 10 Control commands Command Function Command Packet Note AddressSet Broadcast 88 30 01 FF Address setting IF_Clear Broadcast 88 01 00 01 FF I F Clear CommandCancel 8x 21 FF CAM_Power On 8x 01 04 00 02 FF Power ON OFF Off 8x 01 04 00 03 FF CAM_Zoom Stop 8x 01 04 07 00 FF Tele Standard 8x 01 04 07 02 FF Wide Standard 8x 01 04 07 03 FF Tele...

Page 43: ...ele tuvw Focus Position CAM_WB Auto 8x 01 04 35 00 FF Indoor 8x 01 04 35 01 FF Outdoor 8x 01 04 35 02 FF OnePush 8x 01 04 35 03 FF Manual 8x 01 04 35 05 FF Outdoor Auto 8x 01 04 35 06 FF Sodium Lamp Auto 8x 01 04 35 07 FF Sodium Auto 8x 01 04 35 08 FF CAM_RGain Reset 8x 01 04 03 00 FF Manual Control of R Gain Up 8x 01 04 03 02 FF Down 8x 01 04 03 03 FF Direct 8x 01 04 43 00 00 0p 0q FF pq R Gain 0...

Page 44: ... 01 04 0A 03 FF Direct 8x 01 04 4A 00 00 0p 0q FF pq Shutter Position 0 0x15 CAM_Iris Reset 8x 01 04 0B 00 FF Iris Setting Up 8x 01 04 0B 02 FF Down 8x 01 04 0B 03 FF Direct 8x 01 04 4B 00 00 0p 0q FF pq Iris Position 0 0x11 CAM_Gain Reset 8x 01 04 0C 00 FF Gain Setting Up 8x 01 04 0C 02 FF Down 8x 01 04 0C 03 FF Direct 8x 01 04 0C 00 00 0p 0q FF pq Gain Position 0 0x0E CAM_Bright Reset 8x 01 04 0...

Page 45: ...01 04 02 00 FF Aperture Control Up 8x 01 04 02 02 FF Down 8x 01 04 02 03 FF Direct 8x 01 04 42 00 00 0p 0q FF pq Aperture Gain 0 0x04 CAM_Memory Reset 8x 01 04 3F 00 0p FF p Memory Number 0 to 127 Set 8x 01 04 3F 01 0p FF Corresponds to 0 to 9 on the Remote Commander Recall 8x 01 04 3F 02 0p FF CAM_LR_Reverse On 8x 01 04 61 02 FF Image Flip Horizontal ON OFF Off 8x 01 04 61 03 FF CAM_PictureFlip O...

Page 46: ... On When Running Preset Preset Freeze Off 81 01 04 62 23 FF Freeze Off When Running Preset VideoSystem Set 8x 01 06 35 00 pp FF pp 0 18 Video format 0 1080P60 1 1080P50 2 1080I60 3 1080I50 4 1080P30 5 1080P25 6 720P60 7 720P50 8 720P30 9 720P25 10 1600 900 60 USB OUTPUT 11 1440 900 60HZ USB OUTPUT 12 1366 768 60HZ USB OUTPUT 13 1280 800 60HZ USB OUTPUT 14 1024 768 60HZ USB OUTPUT 15 800 600 60HZ U...

Page 47: ...eive ON OFF Off 8x 01 06 08 03 FF On Off 8x 01 06 08 10 FF IR_ ReceiveReturn On 8x 01 7D 01 03 00 00 FF IR remote commander receive message via the VISCA communication ON OFF Off 8x 01 7D 01 13 00 00 FF Pan_tiltDrive Up 8x 01 06 01 VV WW 03 01 FF VV Pan speed 0x01 low speed to 0x18 high speed Down 8x 01 06 01 VV WW 03 02 FF WW Tilt speed 0x01 low speed to 0x14 high speed Left 8x 01 06 01 VV WW 01 ...

Page 48: ... Position TBD Inquiry commands VISCA inquiry commands return information on your LUMiO 12x s settings Table 11 Inquiry commands In the table below y x 8 where x the camera s address To set your LUMiO 12x s address use the OSD menu and navigate to SYSTEM then ADDRESS see Understanding OSD menu settings Command Command Packet Return Packet Note CAM_PowerInq 8x 09 04 00 FF y0 50 02 FF On y0 50 03 FF ...

Page 49: ...50 0A FF Shutter priority y0 50 0B FF Iris priority y0 50 0D FF Bright CAM_ShutterPosInq 8x 09 04 4A FF y0 50 00 00 0p 0q FF pq Shutter Position CAM_IrisPosInq 8x 09 04 4B FF y0 50 00 00 0p 0q FF pq Iris Position CAM_GainPosiInq 8x 09 04 4C FF y0 50 00 00 0p 0q FF pq Gain Position CAM_ BrightPosiInq 8x 09 04 4D FF y0 50 00 00 0p 0q FF pq Bright Position CAM_ ExpCompModeInq 8x 09 04 3E FF y0 50 02 ...

Page 50: ... 8x 09 04 22 FF y0 50 0p 0q 0r 0s FF pqrs Camera ID CAM_VersionInq 8x 09 00 02 FF y0 50 ab cd mn pq rs tu vw FF VideoSystemInq 8x 09 06 23 FF y0 50 pp FF pp 0 18 Video format 0 1080P60 1 1080P50 2 1080I60 3 1080I50 4 1080P30 5 1080P25 6 720P60 7 720P50 8 720P30 9 720P25 10 1600 900 60 USB OUTPUT 11 1440 900 60HZ USB OUTPUT 12 1366 768 60HZ USB OUTPUT 13 1280 800 60HZ USB OUTPUT 14 1024 768 60HZ US...

Page 51: ...e wide y0 07 7D 01 04 38 FF AF On Off y0 07 7D 01 04 33 FF CAM_Backlight y0 07 7D 01 04 3F FF CAM_Memory y0 07 7D 01 06 01 FF Pan_tiltDrive Pan tiltMaxSpeedInq 8x 09 06 11 FF y0 50 ww zz FF ww Pan Max Speed zz Tilt Max Speed Pan tiltPosInq 8x 09 06 12 FF y0 50 0w 0w 0w 0w wwww Pan Position 0z 0z 0z 0z FF zzzz Tilt Position Camera pan tilt zoom and exposure values The VISCA values provided in the t...

Page 52: ...50 135 0xF868 0 0x0000 90 0xFAF0 30 0x01B0 45 0xFD78 60 0x0360 0 0x0000 90 0x510 45 0x0288 90 0x0510 135 0x0798 170 0x0990 Table 13 VISCA pan tilt speed values Setting value Pan degree second Setting value Tilt degree second 0 0 3 0 0 3 1 1 1 1 2 1 5 2 1 5 3 2 2 3 2 2 4 2 4 4 3 6 5 2 6 5 4 7 6 2 8 6 6 7 3 0 7 8 8 3 2 8 10 9 3 4 9 12 10 3 8 10 15 11 4 5 11 18 52 ...

Page 53: ... 19 15 48 16 25 16 59 17 32 17 69 18 38 18 80 19 45 20 58 21 75 22 88 23 105 24 120 Table 14 VISCA exposure values Value Shutter speed in seconds Value Iris Value Gain 21 1 10000 0 close 0 0dB 20 1 6000 1 f32 1 2dB 19 1 4000 2 f28 2 4dB 18 1 3000 3 f24 3 6dB 17 1 2000 4 f22 4 8dB 16 1 1500 5 f18 5 10dB 15 1 1000 6 f14 6 12dB 14 1 725 7 f11 7 14dB 53 ...

Page 54: ... 12 1 350 9 f6 8 9 18dB 11 1 250 10 f5 6 10 20dB 10 1 180 11 f4 8 11 22dB 9 1 125 12 f4 0 12 24dB 8 1 100 13 f3 4 13 26dB 7 1 90 14 f2 8 14 28dB 6 1 60 15 f2 4 5 1 30 16 f2 0 4 1 15 17 f1 8 3 1 8 2 1 0 Table 15 VISCA zoom values Zoom level Value x1 wide 0x0 x1 2 0x8D0 x1 5 0x1194 x2 0x1A58 x3 0x2610 x5 0x31D4 x5 8 0x34BC 54 ...

Page 55: ...LUMiO 12x User Guide VISCA protocol command list Zoom level Value x6 9 0x37A4 x8 2 0x3A98 x9 9 0x3D8C x11 8 tele 0x4000 55 ...

Page 56: ...an Speed Tilt Speed SUM DownRight 0xFF Address 0x00 0x12 Pan Speed Tilt Speed SUM Zoom In 0xFF Address 0x00 0x20 0x00 0x00 SUM Zoom Out 0xFF Address 0x00 0x40 0x00 0x00 SUM Focus Far 0xFF Address 0x00 0x80 0x00 0x00 SUM Focus Near 0xFF Address 0x01 0x00 0x00 0x00 SUM Set Preset 0xFF Address 0x00 0x03 0x00 Preset ID SUM Clear Preset 0xFF Address 0x00 0x05 0x00 Preset ID SUM Call Preset 0xFF Address...

Page 57: ...LUMiO 12x User Guide PELCO D protocol command list Function Byte1 Byte2 Byte3 Byte4 Byte5 Byte6 Byte7 Query Zoom Position Response 0xFF Address 0x00 0x5D Value High Byte Value Low Byte SUM 57 ...

Page 58: ...ed 0xAF XOR DownRight 0xA0 Address 0x00 0x12 Pan Speed Tilt Speed 0xAF XOR Zoom In 0xA0 Address 0x00 0x20 0x00 0x00 0xAF XOR Zoom Out 0xA0 Address 0x00 0x40 0x00 0x00 0xAF XOR Focus Far 0xA0 Address 0x00 0x80 0x00 0x00 0xAF XOR Focus Near 0xA0 Address 0x01 0x00 0x00 0x00 0xAF XOR Set Preset 0xA0 Address 0x00 0x03 0x00 Preset ID 0xAF XOR Clear Preset 0xA0 Address 0x00 0x05 0x00 Preset ID 0xAF XOR C...

Page 59: ...LUMiO 12x User Guide PELCO P protocol command list Function Byte1 Byte2 Byte3 Byte4 Byte5 Byte6 Byte7 Byte8 Query Zoom Position Response 0xA0 Address 0x00 0x5D Value High Byte Value Low Byte 0xAF XOR 59 ...

Page 60: ... Support This section includes supplementary information that helps support your technical understanding of your LUMiO 12x and includes instructions on contacting Epiphan s support team Topics covered include l Customer support 60 ...

Page 61: ...adds two more years to extend the support to three years from original product shipment date To contact Epiphan support l Email support epiphan com l Online chat www epiphan com support Monday to Friday between 9am and 5pm Eastern l Call 1 877 599 6581 613 599 6581 Be sure to include as much information about your problem as possible Including l Problem description l Details of the video source co...

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Page 68: ...he Canada The parties shall appoint as sole arbitrator a retired judge who presided in the province of Ontario The parties shall bear equally the cost of the arbitration except that the prevailing party shall be entitled to an award of reasonable attorneys fees incurred in connection with the arbitration in such an amount as may be determined by the arbitrator All decisions of the arbitrator shall...