Maintenance and Troubleshooting
6-1
Chapter 6
Maintenance and Troubleshooting
Cleaning the scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
Replacing the fluorescent lamp . . . . . . . . . . . . . . . . . . . . . . . 6-5
Cleaning or replacing the paper path guide. . . . . . . . . . . . . 6-5
Removing the Cover for Thick or Large Documents (For Perfection
1640SU/Perfection 1640SU Photo Users) . . . . . . . . . . . . . . . . . 6-10
Transporting the Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
Problems and Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-13
Operating Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-15
The fluorescent lamp does not come on.. . . . . . . . . . . . . . . . 6-15
The scanner does not scan. . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-16
The scanner software does not work properly. . . . . . . . . . . 6-16
The entire image is distorted or blurred. . . . . . . . . . . . . . . . 6-17
Part of the image is distorted or blurred. . . . . . . . . . . . . . . . 6-17
Edges of the document are not scanned.. . . . . . . . . . . . . . . . 6-18
Colors are patchy or distorted at the edges of the image. . 6-18
The image is faint or out of focus. . . . . . . . . . . . . . . . . . . . . . 6-18
The image is too dark. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-18
Straight lines in the image come out jagged. . . . . . . . . . . . . 6-18
The image does not look the same as the original. . . . . . . . 6-19
A line of dots is always missing from the scanned image.. 6-19
A line of dots always appears in the scanned image. . . . . . 6-19
When scanning printed matter, textured patterns of dots appear
inside particular areas of the image. . . . . . . . . . . . . . . . . . 6-20
Colors on your monitor are different from those in the original
image.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-20
Printed colors are different from those in the original image.6-20
The printed image is larger or smaller than the original.. . 6-21
Summary of Contents for 1640SU - Perfection Photo Scanner
Page 2: ... 2 ...
Page 44: ...2 20 Scanning Basics High Contrast Increases the contrast of dull images Open Shadow ...
Page 54: ...2 30 Scanning Basics ...
Page 98: ...4 10 Calibrating Your System ...
Page 114: ...5 16 Options Paper support Spare paper path guide ADF Document Mat ...
Page 130: ...5 32 Options ...
Page 172: ...6 42 Maintenance and Troubleshooting ...
Page 185: ...Contacting Customer Support B 1 Appendix B Contacting Customer Support Overview B 2 ...
Page 192: ... 6 Glossary ...