D
Customer Support Information
D-3
R4C4590
Rev. D
A5 size
CUSTOMER.FM
3/30/01
Pass 1
R
Proof Sign-off:
Takahashi, Kono
_______
Takahashi
_______
Hoadley, Courtier _______
For Users in North America
If you purchased your printer in the United States or Canada,
EPSON provides technical assistance 24 hours a day through the
electronic support services and automated telephone services
listed in the following table:
To speak directly to a technical support representative, dial:
(562) 276-4322
(U.S.), or
(905) 709-2170
(Canada), 6
AM
to 6
PM
,
Pacific Time, Monday through Friday. Toll or long distance
charges may apply.
Before you call, please have the following information ready:
❏
Product name
❏
Product serial number (located on the back of the printer)
❏
Proof of purchase (such as a store receipt) and date of
purchase
Service
Access
World Wide Web
From the Internet, you can reach EPSON
Support at
http://support.epson.com
. At this
site, you can download drivers and other files,
look at documentation such as product
brochures and user manuals, and access
troubleshooting information.
EPSON Internet FTP Site
If you have Internet FTP capability, use your
Web browser (or other software for FTP
downloading) to log onto
ftp.epson.com
with
the user name
anonymous
and your e-mail
address as the password.
EPSON E-MAIL
Technical Support
To receive technical advice through e-mail,
go to
http://support.epson.com
and
complete the form under the troubleshooting
tab, as requested.
Automated
Telephone Services
A variety of automated help services are
available 24 hours a day, seven days a week.
To use these services, you must have a touch
tone telephone and call
(800) 922-8911
.
