Epson B11B263401, User Manual

Page 1: ...User s Guide Product Features Scanner Basics Specifications of Originals and Placing Originals Network Settings Scanning Maintenance Solving Problems NPD6415 00 EN ...

Page 2: ... costs or expenses incurred by the purchaser or third parties as a result of accident misuse or abuse of this product or unauthorized modifications repairs or alterations to this product or excluding the U S failure to strictly comply with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation and its affiliates shall not be liable for any damages or problems aris...

Page 3: ...Adobe Systems Incorporated in the United States and or other countries Intel is a registered trademark of Intel Corporation Wi Fi Wi Fi Alliance and Wi Fi Protected Access WPA are registered trademarks of the Wi Fi Alliance Wi Fi Protected Setup and WPA2 are trademarks of the Wi Fi Alliance The SuperSpeed USB Trident Logo is a registered trademark of USB Implementers Forum Inc General Notice Other...

Page 4: ... for Managing Devices on the Network Epson Device Admin 26 Application for Creating Driver Packages EpsonNet SetupManager 27 Option Items and Consumables Information 27 Carrier Sheet Codes 27 Roller Assembly Kit Codes 27 Cleaning Kit Codes 28 Specifications of Originals and Placing Originals Specifications of Originals 30 General Specifications for Originals being Scanned 30 Types of Originals tha...

Page 5: ...ned Image or Text is Blurred 112 Moiré Patterns Web Like Shadows Appear 113 The Edge of the Original is Not Scanned when Automatically Detecting the Size of the Original 113 Character is not Recognized Correctly 113 Cannot Solve Problems in the Scanned Image 114 Uninstalling and Installing Applications 115 Uninstalling Your Applications 115 Installing Your Applications 116 Adding or Replacing the ...

Page 6: ...ns and Weight Specifications 168 Electrical Specifications 168 Scanner Electrical Specifications 168 AC Adapter Electrical Specifications 169 Environmental Specifications 169 System Requirements 170 Standards and Approvals Standards and Approvals for European Models 172 Standards and Approvals for U S Models 172 Where to Get Help Technical Support Web Site 175 Contacting Epson Support 175 Before C...

Page 7: ...About This Manual Introduction to the Manuals 8 Marks and Symbols 8 Descriptions Used in this Manual 8 Operating System References 8 ...

Page 8: ...structions that must be observed to avoid damage to your equipment Note Provides complementary and reference information Related Information Links to related sections Descriptions Used in this Manual Screenshots for the applications are from Windows 10 or macOS High Sierra The content displayed on the screens varies depending on the model and situation Illustrations used in this manual are for ref...

Page 9: ...indows 8 operating system Microsoft Windows 7 operating system Mac OS In this manual Mac OS is used to refer to macOS Catalina macOS Mojave macOS High Sierra macOS Sierra OS X El Capitan and OS X Yosemite About This Manual Operating System References 9 ...

Page 10: ...Important Instructions Safety Instructions 11 Restrictions on Copying 12 ...

Page 11: ... designed for use with the product with which it was included Do not attempt to use it with other electronic devices unless specified Use only the type of power source indicated on the AC adapter s label and always supply power directly from a standard domestic electrical outlet with the AC adapter that meets the relevant local safety standards When connecting this product and options to a compute...

Page 12: ...d to accidents due to malfunction Restrictions on Copying Observe the following restrictions to ensure the responsible and legal use of your product Copying of the following items is prohibited by law Bank bills coins government issued marketable securities government bond securities and municipal securities Unused postage stamps pre stamped postcards and other official postal items bearing valid ...

Page 13: ...el an App for Smart Devices 14 Paper Protection to Reduce Damage to the Originals 15 Notification of Dirt on the Sensor 15 Double Feed Detection Feature with Selectable Stop Timing 15 High Quality Scanning with Automatic Document Detection 16 ...

Page 14: ...ce and save scanned results to your smart device You can easily upload scanned data to a cloud service You can easily make Wi Fi settings by following the guidance provided You can check the causes and solutions to errors from your smart device Related Information Application for Scanning Documents from a Smart Device Epson Smart Panel on page 24 Product Features Supports Epson Smart Panel an App ...

Page 15: ...otifies you that you need to clean the sensor before dirt can cause lines in the scanned images You can easily keep the sensor clean and avoid a decline in image quality Related Information Setting the Glass Surface Stain Detection Feature on page 77 Double Feed Detection Feature with Selectable Stop Timing When multiple documents are fed during scanning the double feed detection feature will stop...

Page 16: ...lity Scanning with Automatic Document Detection You can set Color Black White automatic detection as well as Color Grayscale automatic detection according to the document and application being used When set to Color Grayscale automatic detection you can attain high quality images by scanning monochrome documents that include figures and tables in grayscale Color Black White Color Grayscale Product...

Page 17: ...Scanner Basics Part Names and Functions 18 Buttons and Lights on the Control Panel 20 Information on Applications 23 Option Items and Consumables Information 27 ...

Page 18: ...ray extension if originals are too big for the input tray This prevents paper from curling and causing paper jams D Input tray extension E Output tray Holds originals ejected from the scanner Pull out the extension tray to the length of the originals F Output tray extension G Stopper Prevents ejected originals from falling off the extension tray Adjust it to the length of the originals Back Scanne...

Page 19: ...r when cleaning inside of the scanner and removing jammed paper C Pickup roller Feeds originals This needs to be replaced when the number of scans exceeds the service number of papers D Separation roller Feeds originals separately one by one This needs to be replaced when the number of scans exceeds the service number of papers Related Information Cleaning Inside the Scanner on page 82 Replacing t...

Page 20: ...hen loading envelopes plastic cards originals with labels or stickers and so on Press the button before scanning to skip this error once one sheet The light is on when this is enabled Follow the steps below to restart scanning when a double feed error has occurred the error light flashes 1 Open the scanner cover and then remove the originals 2 Close the scanner cover and then press the button 3 Lo...

Page 21: ... WPS See the chapter Network Settings for more details Turn on the scanner while holding down the button to restore the default network settings Related Information Placing Plastic Cards on page 43 Placing Laminated Cards on page 46 Placing Envelopes on page 58 Cleaning Inside the Scanner on page 82 Lights A AP mode light Indicates that the scanner is connected wirelessly in AP mode B Wi Fi light ...

Page 22: ...One Continuously Automatic Feeding Mode on page 73 You can scan different sizes or types of originals one by one using Automatic Feeding Mode In this mode the scanner starts scanning automatically when originals are loaded into the scanner Error Indicators Scanner errors Indicators Situation Solutions Flashing slowly A paper jam or double feed occurred Open the scanner cover and then re move jamme...

Page 23: ...slowly white Flashing slowly A network connection error has occur red the Date and Time has not been set correctly Re set the Date and Time in Web Con fig Related Information Application for Configuring Scanner Operations Web Config on page 24 Removing Jammed Originals from the Scanner on page 107 Connecting the Scanner to the Network on page 65 Information on Applications This section introduces ...

Page 24: ...or update information regularly you can set the interval for checking for updates in EPSON Software Updater s auto update settings Starting on Windows Windows 10 Click the start button and then select Epson Software EPSON Software Updater Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Click the start button and then select All Prog...

Page 25: ...rator Click Administrator Login at the top right of the screen Enter the User Name and Current password and then click OK Note If Administrator Logout is displayed at the top right of the screen you have already logged on as an administrator Related Information Checking the Scanner s IP Address on page 67 Running Web Config on Windows When connecting a computer to the scanner using WSD follow the ...

Page 26: ... Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Windows Vista Windows XP Click the start button and select All Programs or Programs EpsonNet EpsonNet Config SE EpsonNet Config Starting on Mac OS Go Applications Epson Software EpsonNet EpsonNet Config SE EpsonNet Config Software for Managing Devices on the Network Epson Device Admin...

Page 27: ...ze with a carrier sheet by folding it in half Part name Codes 1 Replacement cycle Carrier Sheet B12B819051 3 000 2 1 You can only use the carrier sheet with the code 2 This number is a guide to the replacement cycle Do not use a Carrier Sheet that is scratched Related Information General Specifications for Originals being Scanned on page 30 Placing Large Size Originals on page 49 Placing Irregular...

Page 28: ...ot of paper dust or paper with a rough surface that may shorten the life cycle Related Information Replacing the Roller Assembly Kit on page 88 Resetting the Number of Scans After Replacing the Rollers on page 92 Cleaning Kit Codes Use this when cleaning inside the scanner This kit is composed of cleaning liquid and a cleaning cloth Part name Codes Cleaning Kit B12B819291 Related Information Clean...

Page 29: ...Specifications of Originals and Placing Originals Specifications of Originals 30 Placing Originals 35 ...

Page 30: ...oadable size varies depending on the type of the originals and the scanning resolution Note All originals must be flat at the leading edge Make sure that curls on the leading edge of the originals are kept within the following range A must be 3 mm or less B must be 1 mm or less while B is equal to or less than C When C is equal to or more than 10 times the size of B B can be more than 1 mm Even wh...

Page 31: ...to 413 g m2 Business Card 55 89 mm 2 1 3 4 in 210 g m2 Thickness of the originals stack under 6 mm 0 23 in 15 sheets You can refill the originals up to the maximum capacity during scanning Specifications of Long Paper The specification of long paper you can load into the scanner Size Thickness Paper Type Loading Capacity Maximum width 215 9 mm 8 5 in Maximum length 6 096 0 mm 240 0 in 50 to 130 g ...

Page 32: ...pecification of laminated cards you can load into the scanner Size Thickness Loading Capacity 120 0 150 0 mm 4 7 5 9 in or less 0 8 mm 0 03 in or less 1 card Note You cannot scan laminated cards using Epson Smart Panel Specifications for Originals Using the Carrier Sheet The optional Carrier Sheet is a sheet designed to transport originals through the scanner You can scan originals that are larger...

Page 33: ...wise the length of the scanned image may be longer than intended as the scanner scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in the application Related Information Carrier Sheet Codes on page 27 Specifications of Envelopes The specification of envelopes you can load into the scanner Size Measurement Thickness Loading Capacity C6 114 162 mm 4 49 6 3...

Page 34: ...tab in Epson Scan 2 window When you are using Epson ScanSmart you can open the Epson Scan 2 window by pressing the Settings button Scanner Settings tab Scan Settings Labels or stickers must be firmly stuck to the originals with no glue protruding Try to flatten the curled originals before scanning Related Information Scanner Basics on page 17 Maintenance on page 81 Types of Originals that Must Not...

Page 35: ...acity A4 210 297 mm 8 3 11 7 in 27 to 413 g m2 Plain paper Fine paper Recycled paper Thickness of the originals stack under 6 mm 0 23 in 80 g m2 50 sheets 90 g m2 43 sheets 104 g m2 37 sheets 127 g m2 31 sheets 157 g m2 25 sheets 209 g m2 19 sheets 256 g m2 15 sheets 413 g m2 9 sheets The loading capacity varies depending on the paper type Letter 215 9 279 4 mm 8 5 11 in Legal 215 9 355 6 mm 8 5 1...

Page 36: ...utput tray The stopper can move forward and backward on the output tray extension so that you can easily adjust the stopper position to the best position for the originals being scanned If thick originals bump into the output tray and fall from it store the output tray and do not use it to stack the ejected originals If scanned images are still affected by ejected originals hitting the surface bel...

Page 37: ...he printed side facing down and slide the leading edge into a wedge shape 5 Load the originals into the input tray facing down with the top edge facing into the ADF Slide the originals into the ADF until they meet resistance Specifications of Originals and Placing Originals Placing Originals Standard Size Originals 37 ...

Page 38: ...he edge of the originals making sure there are no gaps between the originals and the edge guides Otherwise the originals may be fed skewed Specifications of Originals and Placing Originals Placing Originals Standard Size Originals 38 ...

Page 39: ...ding edge of the originals Make sure that the edges of the punch holes do not have burrs or curls When scanning thin paper with crinkles that are causing paper jams or double feeds you may be able to improve the situation by pressing the Slow Mode button to slow down the feeding speed Pressing the Slow Mode button once slows down the paper feeding speed press it again to return to normal speed Spe...

Page 40: ...ing shows the maximum lengths according to the scanning resolution 50 to 200 dpi 6 096 0 mm 240 0 in 201 to 300 dpi 5 461 0 mm 215 0 in 301 to 600 dpi 1 346 0 mm 53 0 in Note You cannot scan long paper using Epson Smart Panel Placing Long Paper 1 Open the input tray and then slide out the output tray Note Do not extend the input tray extension and output tray extensions and do not raise the stoppe...

Page 41: ...acing into the ADF Slide the original into the ADF until it meets resistance 4 Adjust the edge guides to fit the edge of the long paper making sure there are no gaps between the edge of the paper and the edge guides Otherwise the originals may be fed skewed Specifications of Originals and Placing Originals Placing Originals Long Paper 41 ...

Page 42: ...u need to select Customize and enter the size of the paper If the paper length is 5 461 mm 215 inches or less you can use Detect paper length instead of entering the paper height If the paper is longer than 5 461 mm 215 inches you need to enter both width and height size of the paper To guarantee scanning quality the scanning speed for long paper is slowed down automatically Support the long paper...

Page 43: ... in to 1 1 mm 0 04 in 5 cards Less than 0 76 mm 0 03 in 5 cards You can scan these cards only when the resolution is 300 dpi or less and disabling Slow mode Placing Plastic Cards 1 Open the input tray and then slide out the output tray and raise the stopper 2 Slide the edge guides on the input tray all the way out Specifications of Originals and Placing Originals Placing Originals Plastic Cards 43...

Page 44: ...facing down with the top edge facing into the ADF Slide the plastic cards into the ADF until they meet resistance cImportant Do not load plastic cards vertically Specifications of Originals and Placing Originals Placing Originals Plastic Cards 44 ...

Page 45: ... Scan 2 See the Epson Scan 2 help for details If you forget to disable Detect Double Feed in Epson Scan 2 and a double feed error occurs remove the card from the ADF and then reload it press the Double Feed Detection Skip button on the scanner as shown below to disable Detect Double Feed for the next scan and then scan again The Double Feed Detection Skip button only disables Detect Double Feed fo...

Page 46: ... mm 4 7 5 9 in or less 0 8 mm 0 03 in or less 1 card Note You cannot scan laminated cards using Epson Smart Panel Placing Laminated Cards 1 Open the input tray and then slide out the output tray and raise the stopper 2 Slide the edge guides on the input tray all the way out Specifications of Originals and Placing Originals Placing Originals Laminated Cards 46 ...

Page 47: ...own with the top edge facing into the ADF Slide the laminated cards into the ADF until they meet resistance 4 Slide the edge guides to fit the edge of the laminated cards Specifications of Originals and Placing Originals Placing Originals Laminated Cards 47 ...

Page 48: ... and then reload it press the Double Feed Detection Skip button on the scanner as shown below to disable Detect Double Feed for the next scan and then scan again The Double Feed Detection Skip button only disables Detect Double Feed for one sheet Related Information Required Settings for Special Originals in Epson Scan 2 Window on page 72 Large Size Originals Specifications of Large Size Originals...

Page 49: ...er 2 Slide the edge guides on the input tray all the way out 3 Place the Carrier Sheet with the illustration on the front edge facing up and place the original in the carrier sheet by folding it in half so that the side to be scanned is facing out with the right side at the front Specifications of Originals and Placing Originals Placing Originals Large Size Originals 49 ...

Page 50: ...to the ADF until it meets resistance 5 Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier Sheet and the edge guides Otherwise the carrier sheet may be fed skewed Specifications of Originals and Placing Originals Placing Originals Large Size Originals 50 ...

Page 51: ...canner scans to the end of the Carrier Sheet when you select Auto Detect as the Document Size setting in Epson Scan 2 Only use the Carrier Sheet designed for your scanner The Carrier Sheet is automatically recognized by the scanner by detecting two small rectangular holes on the front edge Keep the holes clean and not covered Related Information Carrier Sheet Codes on page 27 Required Settings for...

Page 52: ...nd then raise the stopper 2 Slide the edge guides on the input tray all the way out 3 Place the Carrier Sheet with the illustration on the front edge facing up and place the original in the center of the Carrier Sheet with the side to be scanned facing down Specifications of Originals and Placing Originals Placing Originals Irregular Shaped Originals 52 ...

Page 53: ...the ADF until it meets resistance 5 Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier Sheet and the edge guides Otherwise the carrier sheet may be fed skewed Specifications of Originals and Placing Originals Placing Originals Irregular Shaped Originals 53 ...

Page 54: ...ier Sheet designed for your scanner The Carrier Sheet is automatically recognized by the scanner by detecting two small rectangular holes on the front edge Keep the holes clean and not covered Related Information Carrier Sheet Codes on page 27 Required Settings for Special Originals in Epson Scan 2 Window on page 72 Photographs Specifications of Photographs By using the Carrier Sheet sold separate...

Page 55: ...and then raise the stopper 2 Slide the edge guides on the input tray all the way out 3 Place the Carrier Sheet with the illustration on the front edge facing up and place the photo in the center of the Carrier Sheet with the side to be scanned facing down Specifications of Originals and Placing Originals Placing Originals Photographs 55 ...

Page 56: ...t into the ADF until it meets resistance 5 Slide the edge guides to fit the edge of the Carrier Sheet making sure there are no gaps between the Carrier Sheet and the edge guides Otherwise the carrier sheet may be fed skewed Specifications of Originals and Placing Originals Placing Originals Photographs 56 ...

Page 57: ...Carrier Sheet for a long time Only use the Carrier Sheet designed for your scanner The Carrier Sheet is automatically recognized by the scanner by detecting two small rectangular holes on the front edge Keep the holes clean and not covered Related Information Carrier Sheet Codes on page 27 Required Settings for Special Originals in Epson Scan 2 Window on page 72 Envelopes Specifications of Envelop...

Page 58: ...d the input tray extension Slide out the output tray extend the output tray extension and then raise the stopper 2 Slide the edge guides on the input tray all the way out Specifications of Originals and Placing Originals Placing Originals Envelopes 58 ...

Page 59: ... meet resistance cImportant Do not load envelopes with adhesives on them Note Envelopes that are not opened by cutting sharply at the flap edge may not be scanned correctly Envelopes that have not yet been sealed can be loaded with the flap open and facing up 4 Slide the edge guides to fit the edge of the envelopes making sure there are no gaps between the envelopes and the edge guides Otherwise t...

Page 60: ...scan and then scan again The Double Feed Detection Skip button only disables Detect Double Feed for one sheet Related Information Required Settings for Special Originals in Epson Scan 2 Window on page 72 Mixture of Originals Specifications of Originals that are a Mixture of Different Sizes You can load a mixture of originals from 50 8 50 8 mm 2 0 2 0 in to A4 or Letter size You can also load a mix...

Page 61: ...t tray and extend the input tray extension Slide out the output tray extend the output tray extension and then raise the stopper Note If there are any thick originals amongst the originals to stop the thick originals from bumping into the output tray and falling out store the output tray and do not use it to stack the ejected originals 2 Slide the edge guides on the input tray all the way out Spec...

Page 62: ...istance You can stack the originals up to 8 mm 0 31 in 4 Slide the edge guides to fit the edges of the widest original Related Information Scanning Different Sizes or Types of Originals One by One Continuously Automatic Feeding Mode on page 73 You can scan different sizes or types of originals one by one using Automatic Feeding Mode In this mode the scanner starts scanning automatically when origi...

Page 63: ...Network Settings Network Connection Types 64 Connecting the Scanner to the Network 65 Making Wi Fi Settings from the Control Panel 65 Checking the Scanner s IP Address 67 ...

Page 64: ...t the scanner and the smart device directly In this mode the scanner acts as an access point and you can connect up to four devices to the scanner without having to use a standard access point However devices directly connected to the scanner cannot communicate with each other through the scanner Note AP mode is a connection method designed to replace Ad Hoc mode The scanner can be connected by Wi...

Page 65: ...21 Error Indicators on page 22 Connecting to the Network on page 125 Making Wi Fi Settings from the Control Panel You can make network settings from the scanner s control panel After connecting the scanner to the network connect to the scanner from the device that you want to use computer smart phone tablet and so on Making Wi Fi Settings by Push Button Setup WPS You can automatically set up a Wi ...

Page 66: ...nt by using a PIN code You can use this method to set up if an access point is capable of WPS Wi Fi Protected Setup Use a computer to enter a PIN code into the access point 1 Press the button and the button on the scanner s control panel simultaneously until light flashes in blue approximately 3 seconds 2 Use your computer to enter the PIN code an eight digit number on the label stuck to the scann...

Page 67: ...ter to the scanner using the scanner s SSID and password Note You can check the SSID and password on the label stuck to the scanner See the documentation provided with your smart device or computer for the operating instructions Checking the Scanner s IP Address You can check the scanner s IP address in Epson Scan 2 Utility Note You need to connect the computer to the same wireless router as the s...

Page 68: ...Scanning Scanning from a Computer 69 Scanning from Smart Device Epson Smart Panel 75 ...

Page 69: ...step 1 Place the originals on your scanner 2 Start Epson ScanSmart Windows 10 Click the start button and then select Epson Software Epson ScanSmart Windows 8 1 Windows 8 Enter the application name in the search charm and then select the displayed icon Windows 7 Click the start button and then select All Programs Epson Software Epson ScanSmart Mac OS Open the Applications folder and select Epson Sc...

Page 70: ...buttons at the top of the screen to rotate scanned images C You can choose to keep or discard the back sides of double sided scanned images from Include back sides D If you do not want to check scanned images each time select Skip this screen next time 5 Click Next Scanning Scanning from a Computer Scanning Using Epson ScanSmart 70 ...

Page 71: ...6 On the Select Action screen click Save 7 Check or change the save settings as necessary Scanning Scanning from a Computer Scanning Using Epson ScanSmart 71 ...

Page 72: ...only use Contents Skew when using Correct Document Skew Paper Skew is not applied when this is selected When you select Paper and Contents Skew only contents skew is corrected Large size originals If the size of the original you want to scan is not on the Document Size list select Customize to open the Document Size Settings window Next create the size manually on the window Long paper If the size...

Page 73: ...originals one by one using Automatic Feeding Mode In this mode the scanner starts scanning automatically when originals are loaded into the scanner 1 Start Epson ScanSmart 2 Click Settings 3 Click Scan Settings on the Scanner Settings tab The Epson Scan 2 window is displayed Scanning Scanning from a Computer Scanning Different Sizes or Types of Originals One by One Continuously Au 73 ...

Page 74: ...t Source Settings window Set Automatic Feeding Mode Timeout seconds on the window 6 Click Save to close the Epson Scan 2 window 7 Click Close to close the Settings window 8 Click Scan double sided or Scan single sided Automatic Feeding Mode starts 9 Adjust the edge guides and then place the original in the ADF Scanning starts automatically Scanning Scanning from a Computer Scanning Different Sizes...

Page 75: ... scanning speed 11 After you have scanned all originals exit Automatic Feeding Mode Click Finish on the Automatic Feeding Mode window displayed on your computer Follow the instructions of the Epson ScanSmart to save the scanned image Scanning from Smart Device Epson Smart Panel To scan from your smart device search for and install Epson Smart Panel from App Store or Google Play Note Connect the sc...

Page 76: ...Useful Features Setting the Glass Surface Stain Detection Feature 77 Setting the Document Protection Feature 78 Setting the Operation When a Double Feed is Detected 79 ...

Page 77: ...son Scan 2 Utility Windows 8 1 Windows 8 Enter the software name in the search charm and then select the icon displayed Windows 7 Windows Vista Windows XP Click the start button and then select All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac OS Select Go Applications Epson Software Epson Scan 2 Utility 2 Make the following settings on the Scanner Setting tab Set Detect Glass D...

Page 78: ...ftware name in the search charm and then select the icon displayed Windows 7 Windows Vista Windows XP Click the start button and then select All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac OS Select Go Applications Epson Software Epson Scan 2 Utility 2 Make the following settings on the Scanner Setting tab Set Paper Protection to On Low On Medium or On High To enable this feat...

Page 79: ...kenly detected as a paper feed error even if they are scanned correctly Make sure you align the document guides with the document to avoid scanning it at an angle 3 Select Set to apply the settings to the scanner Setting the Operation When a Double Feed is Detected Set the stop timing when a double feed of documents is detected Immediate Stops as soon as a double feed is detected After Eject The d...

Page 80: ...elect All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac OS Select Go Applications Epson Software Epson Scan 2 Utility 2 Make the following settings on the Scanner Setting tab Set Double Feed Stop Timing to Immediate or After Eject 3 Select Set to apply the settings to the scanner Useful Features Setting the Operation When a Double Feed is Detected 80 ...

Page 81: ...Maintenance Cleaning Outside the Scanner 82 Cleaning Inside the Scanner 82 Replacing the Roller Assembly Kit 88 Energy Saving 94 Transporting the Scanner 95 Updating Applications and Firmware 95 ...

Page 82: ...om dust on the roller or the glass part inside the scanner may cause paper feed or scanned image quality problems Clean the inside of the scanner every 5 000 scans You can check the latest number of scans in the Epson Scan 2 Utility If a surface is stained with a hard to remove material use a genuine Epson cleaning kit to remove stains Use a small amount of cleaner on the cleaning cloth to remove ...

Page 83: ...over using a soft cloth or a genuine Epson cleaning kit cImportant Do not place too much force on the glass surface Do not use a brush or a hard tool Any scratches on the glass may affect the scan quality Do not spray cleaner directly onto the glass surface 5 Wipe off any stains on the sensors with a cotton swab Maintenance Cleaning Inside the Scanner 83 ...

Page 84: ...e Roller Assembly Kit for more details 7 Wipe off any dust or dirt on the separation roller using a genuine Epson cleaning kit or a soft moist cloth cImportant Use only a genuine Epson cleaning kit or a soft moist cloth to clean the roller Using a dry cloth may damage the surface of the roller Maintenance Cleaning Inside the Scanner 84 ...

Page 85: ...r dirt on the pickup roller using a genuine Epson cleaning kit or a soft moist cloth cImportant Use only a genuine Epson cleaning kit or a soft moist cloth to clean the roller Using a dry cloth may damage the surface of the roller 10 Plug in the AC adapter and then turn on the scanner Maintenance Cleaning Inside the Scanner 85 ...

Page 86: ... Be careful not to get your hands or hair caught in the mechanism when operating the roller This could cause an injury 12 Close the scanner cover The scanner exits cleaning mode Related Information Cleaning Kit Codes on page 28 Replacing the Roller Assembly Kit on page 88 Resetting the Number of Scans After Regular Cleaning Reset the number of scans using Epson Scan 2 Utility after regular cleanin...

Page 87: ...rograms or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac OS Select Go Applications Epson Software Epson Scan 2 Utility 3 Click the Maintenance tab 4 Click Reset on Regular Cleaning Note You cannot reset when Regular Cleaning Alert is not selected Maintenance Cleaning Inside the Scanner Resetting the Number of Scans After Regular Cleaning 87 ...

Page 88: ...ceeds the life cycle of the rollers When a replacement message is displayed on your computer screen follow the steps below to replace it A pickup roller B separation roller 1 Press the P button to turn off the scanner 2 Unplug the AC adapter from the scanner 3 Pull the lever and open the scanner cover Maintenance Replacing the Roller Assembly Kit 88 ...

Page 89: ...d remove it 5 Pull down the fixture of the roller axis and then slide and remove the installed pickup rollers cImportant Do not pull out the pickup roller forcibly This could damage the inside of the scanner Maintenance Replacing the Roller Assembly Kit 89 ...

Page 90: ...pickup roller to the left and insert it into the hole in the scanner Press the fixture to secure it 7 Put the edge of the cover of the pickup roller into the groove and slide it Close the cover firmly Maintenance Replacing the Roller Assembly Kit 90 ...

Page 91: ...ly Make sure the pickup rollers are installed correctly if the cover is hard to close Do not install the cover while it is raised 8 Push the hooks on both ends of the separation roller cover to open the cover Maintenance Replacing the Roller Assembly Kit 91 ...

Page 92: ...13 Plug in the AC adapter and then turn on the scanner 14 Reset the scan number by using Epson Scan 2 Utility Note Dispose of the pickup roller and the separation roller following the rules and regulations of your local authority Do not disassemble them Related Information Roller Assembly Kit Codes on page 27 Resetting the Number of Scans After Replacing the Rollers Reset the number of scans using...

Page 93: ...sta Windows XP Click the start button and then select All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac OS Select Go Applications Epson Software Epson Scan 2 Utility 3 Click the Counter tab 4 Click Reset on Roller Assembly Kit Related Information Replacing the Roller Assembly Kit on page 88 Maintenance Replacing the Roller Assembly Kit Resetting the Number of Scans After Replaci...

Page 94: ...ny changes 1 Start Epson Scan 2 Utility Windows 10 Click the start button and then select EPSON Epson Scan 2 Utility Windows 8 1 Windows 8 Start screen Apps Epson Epson Scan 2 Utility Windows 7 Windows Vista Windows XP Click the start button and then select All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility Mac OS Select Go Applications Epson Software Epson Scan 2 Utility 2 Click the...

Page 95: ...sport 5 Attach the packing materials that came with the scanner and then repack the scanner in its original box or a sturdy box Updating Applications and Firmware You may be able to clear certain problems and improve or add functions by updating the applications and the firmware Make sure you use the latest version of the applications and firmware cImportant Do not turn off the computer or the sca...

Page 96: ...ware information is displayed if the updated firmware exists Note You can also update the firmware using Epson Device Admin You can visually confirm the firmware information on the device list It is useful when you want to update multiple devices firmware See the Epson Device Admin guide or help for more details Updating Firmware without Connecting to the Internet You can download the device s fir...

Page 97: ...ouble click the downloaded exe file Epson Firmware Updater starts 4 Follow the on screen instructions Maintenance Updating Applications and Firmware Updating Firmware without Connecting to the Internet 97 ...

Page 98: ...Solving Problems Scanner Problems 99 Problems Starting Scanning 99 Paper Feeding Problems 106 Scanned Image Problems 110 Uninstalling and Installing Applications 115 ...

Page 99: ... or the light source in the scanner unit may need to be replaced Contact your dealer Related Information Error Indicators on page 22 The Original Jams in the Scanner Frequently on page 108 The Scanner Does Not Turn On Make sure the AC adapter is securely connected to the scanner and an electrical outlet Check that the electrical outlet is working Plug another device into the electrical outlet and ...

Page 100: ...twork on page 101 The Scanner Cannot Connect by USB on page 103 Cannot Scan Even Though a Connection has been Correctly Established on page 103 Checking the Connection Status Mac OS Use Epson Scan 2 Utility to check the connection status Note Epson Scan 2 Utility is an application supplied with the scanner software 1 Start the Epson Scan 2 Utility Select Go Applications Epson Software Epson Scan 2...

Page 101: ...e network settings again Devices cannot receive signals from the wireless router because they are too far apart Solutions After moving the computer or the smart device and the scanner closer to the wireless router turn off the wireless router and then turn it back on When changing the wireless router the settings do not match the new router Solutions Make the connection settings again so that they...

Page 102: ...work disable the privacy separator on the wireless router See the manual provided with the wireless router for details The IP address is incorrectly assigned Solutions If the IP address assigned to the scanner is 169 254 XXX XXX and the subnet mask is 255 255 0 0 the IP address may not be assigned correctly Click Add on the Scanner Settings screen in Epson Scan 2 Utility Select the model you are u...

Page 103: ...ns Connect the USB cable securely to the scanner and the computer There is a problem with the USB hub Solutions If you are using a USB hub try to connect the scanner directly to the computer There is a problem with the USB cable or the USB inlet Solutions If the USB cable cannot be recognized change the port or change the USB cable The scanner is off Solutions Make sure the scanner is turned on Al...

Page 104: ... the scanner If a message is displayed saying that the scanner is not selected a connection has not been established between the smart device and the scanner Follow the instructions on the Epson Smart Panel to connect to the scanner If you cannot connect to the scanner over a network check the Related Information Related Information Cannot connect to a Network on page 104 Cannot connect to a Netwo...

Page 105: ...y match the new wireless router The SSIDs connected from the computer or smart device and computer are different Solutions When you are using multiple wireless routers at the same time or the wireless router has multiple SSIDs and devices are connected to different SSIDs you cannot connect to the wireless router Connect the computer or smart device to the same SSID as the scanner Example of connec...

Page 106: ...website from your smart device to make sure that your smart device s network settings are correct If you cannot access any website there is a problem on the smart device Check the network connection of the computer See the documentation provided with the smart device for details The scanner is off Solutions Make sure the scanner is turned on Also wait until the status light stops flashing indicati...

Page 107: ...e In this mode the scanner starts scanning automatically when originals are loaded into the scanner Cleaning Inside the Scanner on page 82 Removing Jammed Originals from the Scanner If an original has jammed inside the scanner follow these steps to remove it Note Epson Smart Panel does not support scanning for long paper 393 8 mm 15 5 in or more 1 Remove all originals remaining in the input tray 2...

Page 108: ...on of the arrow cImportant Make sure there is no paper inside the scanner 5 Close the scanner cover The Original Jams in the Scanner Frequently If the original jams in the scanner frequently try the following Press the button to slow down the scanning speed Clean the rollers inside the scanner Solving Problems Paper Feeding Problems The Original Jams in the Scanner Frequently 108 ...

Page 109: ...ng the ADF scanning slows down to prevent the scanner mechanism from overheating and being damaged However you can continue scanning To regain normal scanning speed leave the scanner idle for at least 30 minutes Scanning speed does not recover even if the power is off Scanning Takes a Long Time The scanning speed may slow down depending on the scanning conditions such as high resolution image adju...

Page 110: ...it or a soft cloth Note Depending on the dirt it may not be detected correctly If the detection does not work correctly change the setting Select On High if the dirt is not detected Select On Low or Off if the alert is displayed by a misdetection Related Information Cleaning Inside the Scanner on page 82 Glass Dirt Alert Does Not Disappear If the glass dirt alert screen appears after cleaning the ...

Page 111: ...m and then select the displayed icon Windows 7 Click the start button and then select All Programs or Programs EPSON Epson Scan 2 Epson Scan 2 Utility 2 Select the Adjustments tab 3 Use Expansion Contraction to adjust the expansion ratio for scanned images 4 Click Set to apply the settings to the scanner Offset Appears in the Background of Images Images on the back of the original may appear in th...

Page 112: ...w Resolution Check that Text Enhancement is selected Click Settings in Epson ScanSmart Review Scans or on the Select Action window and then click the Scanner Settings tab Scan Settings button Advanced Settings tab on the Epson Scan 2 window Text Enhancement When Black White is selected as the Image Type Depending on the condition of your scanned image click Settings and try setting a lower level f...

Page 113: ... button In Epson Scan 2 select the Main Settings tab and then select Document Size Settings On the Document Size Settings window adjust Crop Margins for Size Auto Depending on the original the area of the original may not be detected correctly when using the Auto Detect feature Select the appropriate size of the original from the Document Size list Click Settings in Epson ScanSmart Review Scans or...

Page 114: ...s in the Scanned Image If you have tried all of the solutions and have not solved the problem initialize the application settings by using Epson Scan 2 Utility Note Epson Scan 2 Utility is one of the applications supplied with the scanner software 1 Start Epson Scan 2 Utility Windows 10 Click the start button and then select EPSON Epson Scan 2 Utility Windows 8 1 Windows 8 Enter the application na...

Page 115: ...ton and select Control Panel 4 Select Uninstall a program in Programs 5 Select the application you want to uninstall 6 Click Uninstall Change or Uninstall Note If the User Account Control window is displayed click Continue 7 Follow the on screen instructions Note A message may be displayed prompting you to restart your computer If it is displayed make sure I want to restart my computer now is sele...

Page 116: ...g the Uninstaller In this situation select Go Applications Epson Software select the application you want to uninstall and then drag it to the trash icon Installing Your Applications Follow the steps below to install the necessary applications Note Log on to your computer as an administrator Enter the administrator password if the computer prompts you When reinstalling applications you need to uni...

Page 117: ...ng to a Scanner that has been Connected to the Network 118 Re setting the Network Connection 119 Checking the Network Connection Status 121 Disabling the Network Setting from the Control Panel 122 Restoring the Network Settings from the Control Panel 123 ...

Page 118: ... following website and then enter the product name Go to Setup and then start setting up http epson sn Setting up using the software disc only for the models that come with a software disc and users with Windows computers with disc drives Insert the software disc into the computer and then follow the on screen instructions Selecting the Scanner Follow the on screen instructions until the following...

Page 119: ...ttings if you change your Internet service provider and so on Making Settings for Connecting to the Computer We recommend using the installer to connect the scanner to a computer You can run the installer using one of the following methods Setting up from the website Access the following website and then enter the product name Go to Setup and then start setting up http epson sn Setting up using th...

Page 120: ... computers with disc drives Insert the software disc into the computer and then follow the on screen instructions Follow the on screen instructions Changing the Connection Method to the Computer This section explains how to change the connection method when the computer and the scanner have been connected Changing from USB to a Network Connection Using the installer and re set up in a different co...

Page 121: ...o on Related Information Making Wi Fi Settings from the Control Panel on page 65 Checking the Network Connection Status You can check the network connection status in the following way Checking the Network Status Using Network Light You can check the network connection status using the network light on the scanner s control panel Related Information Lights on page 21 Error Indicators on page 22 Ch...

Page 122: ...can find out the actual address assigned to the computer the referred DNS server etc Format ipconfig all Examples pathping command You can confirm the list of routers passing through the destination host and the routing of communication Format pathping xxx xxx xxx xxx Examples pathping 192 0 2 222 Disabling the Network Setting from the Control Panel You can disable the network settings Adding or R...

Page 123: ...g the Network Settings from the Control Panel You can restore all network settings to their defaults 1 Turn the scanner off 2 While holding down the button press the button until light and light turn on simultaneously The light and light flash alternately and then turn off when restoration is complete Adding or Replacing the Computer or Devices Restoring the Network Settings from the Control Pa 12...

Page 124: ...ator Information Connecting to the Network 125 Introduction of Product Security Features 127 Administrator Settings 127 Monitoring a Remote Scanner 128 Backing Up the Settings 132 Advanced Security Settings 134 ...

Page 125: ...following for the supported standards Network Specifications on page 167 DNS server information IP address for primary DNS IP address for secondary DNS These are required when specifying DNS servers The secondary DNS is set when the system has a redundant configuration and there is a secondary DNS server If you are in a small organization and do not set the DNS server set the IP address of the rou...

Page 126: ...rver and Proxy Server The DNS server has a host name domain name of the email address etc in association with the IP address information Communication is impossible if the other party is described by host name domain name etc when the computer or the scanner performs IP communication Queries the DNS server for that information and gets the IP address of the other party This process is called name ...

Page 127: ...urity function of the Epson Devices Name Feature type What to set What to prevent Configuring the Administrator Password Locks the system settings such as connection setup for network An administrator sets a password to the device You can set or change from Web Config Prevent from illegally reading and changing the information stored in the device such as ID password network settings and so on Als...

Page 128: ...ser to run Web Config 2 Click Administrator Login 3 Enter the user name and administrator password in User Name and Current password 4 Click OK The locked items and Administrator Logout are displayed when being authenticated Click Administrator Logout to log off Related Information Running Web Config on a Web Browser on page 25 Monitoring a Remote Scanner Checking Information for a Remote Scanner ...

Page 129: ...to access the mail server Off Authentication is disabled when communicating with a mail server SMTP AUTH Requires that a mail server supports SMTP Authentication POP before SMTP Configure the POP3 server when selecting this method Authenticated Account If you select SMTP AUTH or POP before SMTP as the Authentication Method enter the authenticated account name between 0 and 255 characters in ASCII ...

Page 130: ...onfig and select the Network tab Email Server Connection Test 2 Select Start The connection test to the mail server is started After the test the check report is displayed Mail Server Connection Test References Messages Cause Connection test was successful This message appears when the connection with the server is successful SMTP server communication error Check the following Network Settings Thi...

Page 131: ...curs between a server and a client or when the server requests to use a STARTTLS connection for an SMTP secure connection The connection is untrusted Check the following Date and Time This message appears when the scanner s date and time setting is incorrect or the certificate has expired The connection is untrusted Check the following CA Certificate This message appears when the scanner does not ...

Page 132: ...ettings when the admin password is changed select the check box for column 1 on the line Administrator password changed 6 Click OK Confirm that an email notification will be sent by causing an event Example The administrator password has been changed Related Information Running Web Config on a Web Browser on page 25 Items for Email Notification Items Settings and Explanation Administrator password...

Page 133: ...select the individual settings of device and select more items Only use the selected values for the replacement scanner Related Information Running Web Config on a Web Browser on page 25 Import the settings Import the exported Web Config file to the scanner cImportant When importing values that include individual information such as a scanner name or IP address make sure the same IP address does n...

Page 134: ...he Internet from the scanner such as communicating to the computer via web browser and updating firmware Obtain a CA signed certificate and then import it to the scanner Clearing an identification of the scanner by the CA signed certification prevents impersonation and unauthorized access In addition communication contents of SSL TLS are protected and it prevents the leakage of contents for scanni...

Page 135: ...r Settings You can specify whether to use Bonjour Bonjour is used to search for devices scan and so on SLP Settings You can enable or disable the SLP function SLP is used for push scanning and network searching in EpsonNet Config WSD Settings You can enable or disable the WSD function When this is enabled you can add WSD devices and scan from the WSD port LLTD Settings You can enable or disable th...

Page 136: ... Description Enable WSD Select this to enable adding devices using WSD and scan from the WSD port Scanning Timeout sec Enter the communication timeout value for WSD scanning between 3 to 3 600 seconds Device Name Displays the WSD device name Location Displays the WSD location name LLTD Settings Items Setting value and Description Enable LLTD Select this to enable LLTD The scanner is displayed in t...

Page 137: ...algorithm for an encryption for SNMPv3 Password Enter the password for an encryption for SNMPv3 Enter between 8 and 32 characters in ASCII 0x20 0x7E If you do not specify this leave it blank Confirm Password Enter the password you configured for confirmation Context Name Enter within 32 characters or less in Unicode UTF 8 If you do not specify this leave it blank The number of characters that can ...

Page 138: ...communication a security alert may be displayed on a web browser because the certificate is not registered on a web browser You can use the Self signed Certificate only for an SSL TLS communication Configuring a CA signed Certificate Obtaining a CA signed Certificate To obtain a CA signed certificate create a CSR Certificate Signing Request and apply it to certificate authority You can create a CS...

Page 139: ... host names FQDNs by separating them with commas The first element is stored to the common name and other elements are stored to the alias field of the certificate subject Example Scanner s IP address 192 0 2 123 Scanner name EPSONA1B2C3 Common Name EPSONA1B2C3 EPSONA1B2C3 local 192 0 2 123 Organization Organizational Unit Locality State Province You can enter between 0 and 64 characters in ASCII ...

Page 140: ...re CA Certificate 1 CA Certificate 2 Optional A certificate of the PKCS 12 format obtained from a computer Private Key Do not configure Password Optional CA Certificate 1 CA Certificate 2 Do not configure 4 Click OK A completion message is displayed Note Click Confirm to verify the certificate information Related Information Running Web Config on a Web Browser on page 25 CA signed Certificate Impo...

Page 141: ...rtificate or IPsec IP Filtering Client Certificate or IEEE802 1X Client Certificate 2 Click Delete 3 Confirm that you want to delete the certificate in the message displayed Related Information Running Web Config on a Web Browser on page 25 Updating a Self signed Certificate Because the Self signed Certificate is issued by the scanner you can update it when it has expired or when the content descr...

Page 142: ... to the scanner 1 Access Web Config and then select the Network Security tab CA Certificate 2 Click Import 3 Specify the CA Certificate you want to import 4 Click OK When importing is complete you are returned to the CA Certificate screen and the imported CA Certificate is displayed Related Information Running Web Config on a Web Browser on page 25 Deleting a CA Certificate You can delete the impo...

Page 143: ... the Network Security tab SSL TLS Basic 2 Select a value for each item Encryption Strength Select the level of encryption strength Redirect HTTP to HTTPS Redirect to HTTPS when HTTP is accessed 3 Click Next A confirmation message is displayed 4 Click OK The scanner is updated Related Information Running Web Config on a Web Browser on page 25 Configuring a Server Certificate for the Scanner 1 Acces...

Page 144: ...later support IPsec Configuring Default Policy To filter traffic configure the default policy The default policy applies to every user or group connecting to the scanner For more fine grained control over users and groups of users configure group policies 1 Access Web Config and then select the Network Security tab IPsec IP Filtering Basic 2 Enter a value for each item 3 Click Next A confirmation ...

Page 145: ...ess Select this to permit configured IP packets to pass through Refuse Access Select this to refuse configured IP packets to pass through IPsec Select this to permit configured IPsec packets to pass through Administrator Information Advanced Security Settings Encrypted Communication Using IPsec IP Filtering 145 ...

Page 146: ... obtain and import a CA signed certificate in advance ID Type If you select Pre Shared Key for Authentication Method select the type of ID for the scanner ID Enter the scanner s ID that matches the type of ID You cannot use and for the first character Distinguished Name Enter 1 to 255 1 byte ASCII 0x20 to 0x7E characters You need to include IP Address Enter IPv4 or IPv6 format FQDN Enter a combina...

Page 147: ...n 1 and 127 characters Confirm Pre Shared Key Enter the key you configured for confirmation Encapsulation If you select IPsec for Access Control you need to configure an encapsulation mode Items Settings and Explanation Transport Mode If you only use the scanner on the same LAN select this IP packets of layer 4 or later are encrypted Tunnel Mode If you use the scanner on the Internet capable netwo...

Page 148: ...for ESP This is available when ESP is selected for Security Protocol AH Authentication Select the encryption algorithm for AH This is available when AH is selected for Security Protocol Configuring Group Policy A group policy is one or more rules applied to a user or user group The scanner controls IP packets that match with configured policies IP packets are authenticated in the order of a group ...

Page 149: ...ice Name for Method of Choosing Port select an option Transport Protocol If you select Port Number for Method of Choosing Port you need to configure an encapsulation mode Items Settings and Explanation Any Protocol Select this to control all protocol types TCP Select this to control data for unicast UDP Select this to control data for broadcast and multicast ICMPv4 Select this to control ping comm...

Page 150: ...nation Authentication Method If you select IPsec for Access Control select an option Used certificate is common with a default policy Pre Shared Key If you select Pre Shared Key for Authentication Method enter a pre shared key between 1 and 127 characters Confirm Pre Shared Key Enter the key you configured for confirmation Administrator Information Advanced Security Settings Encrypted Communicatio...

Page 151: ...e key you configured for confirmation Remote Authentication Method If you select IPsec for Access Control select an option Used certificate is common with a default policy ID Type If you select Pre Shared Key for Authentication Method select the type of ID for the device that you want to authenticate ID Enter the scanner s ID that matches to the type of ID You cannot use and for the first characte...

Page 152: ... select Any for some of the settings and select an item other than Any for the other settings the device may not communicate depending on the other device that you want to authenticate Items Settings and Explanation IKE Encryption Select the encryption algorithm for IKE The items vary depending on the version of IKE Authentication Select the authentication algorithm for IKE Key Exchange Select the...

Page 153: ...n and the a scanner driver SNMP UDP 161 Any port Acquiring and configuring of MIB from applications such as Epson Device Admin and the Epson scanner driver WSD TCP Any port 5357 Controlling WSD WS Discovery UDP 3702 Any port Searching for a scanner from WSD Network Scan TCP 1865 Any port Forwarding scan data from Epson ScanSmart Network Push Scan Discovery UDP 2968 Any port Searching for a compute...

Page 154: ...p Policy Check the box Access Control Permit Access Remote Address Host IP address of a client Method of Choosing Port Service Name Service Name Check the box of ENPC SNMP HTTP Local HTTPS Local and Network Scan Receiving access from a specified IP address only This example allows a specified IP address to access the scanner Default Policy IPsec IP Filtering Enable Access Control Refuse Access Gro...

Page 155: ...on a Web Browser on page 25 Connecting the Scanner to an IEEE802 1X Network Configuring an IEEE802 1X Network When you set IEEE802 1X to the scanner you can use it on the network connected to a RADIUS server a LAN switch with authentication function or an access point 1 Access Web Config and then select the Network Security tab IEEE802 1X Basic 2 Enter a value for each item If you want to use the ...

Page 156: ...idation You can set certificate validation regardless of the authentication method Import the certificate in CA Certificate Anonymous Name If you select PEAP TLS or PEAP MSCHAPv2 for EAP Type you can configure an anonymous name instead of a user ID for a phase 1 of a PEAP authentication Enter 0 to 128 1 byte ASCII 0x20 to 0x7E characters Encryption Strength You can select one of the followings Hig...

Page 157: ...y be solved by disabling or initializing the network settings of the scanner and then setting up again Related Information Buttons on page 20 Receiving Email Notifications When Events Occur on page 129 Cannot Access Web Config The IP address is not assigned to the scanner Solutions A valid IP address may not be assigned to the scanner Set a valid IP address using Epson Scan 2 Utility You can confi...

Page 158: ...s set to use a proxy server configure the web browser not to connect to the local address via the proxy server Windows Select Control Panel Network and Internet Internet Options Connections LAN settings Proxy server and then configure not to use the proxy server for LAN local addresses Mac OS Select System Preferences Network Advanced Proxies and then register the local address for Bypass proxy se...

Page 159: ...ncryption algorithm AES CBC 128 AES CBC 192 AES CBC 256 AES GCM 128 AES GCM 192 AES GCM 256 3DES ESP authentication algorithm SHA 1 SHA 256 SHA 384 SHA 512 MD5 AH authentication algorithm SHA 1 SHA 256 SHA 384 SHA 512 MD5 available for IKEv2 only Cannot Communicate Suddenly There is an error in the certificate The scanner s date and time settings may be incorrect if power has not been supplied to ...

Page 160: ...ngs using the scanner s control panel If the DHCP is out of date rebooting or the IPv6 address is out of date or has not been obtained then the IP address registered for the scanner s Web Config Network Security tab IPsec IP Filtering Basic Group Policy Remote Address Host may not be found Use a static IP address Cannot Connect After Configuring IPsec IP Filtering The set value may be incorrect Ac...

Page 161: ... is incorrect Enter the correct password If you forget the password you cannot import the certificate Re obtain the CA signed Certificate Cannot Update a Self Signed Certificate The Common Name has not been entered Common Name must be entered Unsupported characters have been entered to Common Name Enter between 1 and 128 characters of either IPv4 IPv6 host name or FQDN format in ASCII 0x20 0x7E A ...

Page 162: ...ot entered and only CA certificate 2 is entered What to do Import CA certificate 1 first Invalid value below Cause Unsupported characters are contained in the file path and or password What to do Make sure that the characters are entered correctly for the item Invalid date and time Cause Date and time for the scanner have not been set What to do Set date and time using Web Config or EpsonNet Confi...

Page 163: ...format that contains up to 2 CA certificates The certificate has expired Check if the certificate is valid or check the date and time on the product Cause The certificate is out of date What to do If the certificate is out of date obtain and import the new certificate If the certificate is not out of date make sure the scanner s date and time are set correctly Private key is required Cause There i...

Page 164: ...communication import the file again Delete a CA signed Certificate by Mistake There is no backup file for the CA signed certificate If you have the backup file import the certificate again If you obtain a certificate using a CSR created from Web Config you cannot import a deleted certificate again Create a CSR and obtain a new certificate Administrator Information Advanced Security Settings Solvin...

Page 165: ...ns General Scanner Specifications 166 Network Specifications 167 Using Port for the Scanner 167 Dimensions and Weight Specifications 168 Electrical Specifications 168 Environmental Specifications 169 System Requirements 170 ...

Page 166: ...t Face down ejection Paper capacity 50 sheets of paper at 80 g m2 Color Depth Color 30 bits per pixel internal 10 bits per pixel per color internal 24 bits per pixel external 8 bits per pixel per color external Grayscale 10 bits per pixel internal 8 bits per pixel external Black and white 10 bits per pixel internal 1 bit per pixel external Interface 2 SuperSpeed USB IEEE802 11b g n 1 You can scan ...

Page 167: ...ist Functions Supported Panel Operation Restore the Factory Default Settings Network Scanning Epson Scan 2 IPv4 IPv6 Epson ScanSmart IPv4 Security Protocol SSL TLS HTTPS Server Client SMTPS Client STARTTLS Root certificate Client Root certificate updating Client CA signed certificate Server CA certificate Server CSR generation Server Self signed certificate Server EC key CSR self signed certificat...

Page 168: ...canner SNMP UDP 161 Searching WSD scanner Scanner WS Discovery UDP 3702 Forwarding scan data from the Epson ScanSmart Scanner Network Scan TCP 1865 Acquiring job information of push scanning from the Epson ScanSmart Scanner Network Push Scan 2968 HTTP S server forwarding data of Web Config and WSD Scanner HTTP 80 HTTPS 443 Dimensions and Weight Specifications Dimensions Width 296 mm 11 7 inches De...

Page 169: ...ent 1 A Rated Frequency Range 50 60 Hz Rated Output Power Supply Voltage DC 24 V Rated Output Current 1 A Note For European users see the following Website for details on power consumption http www epson eu energy consumption Environmental Specifications Temperature When operating 5 to 35 C 41 to 95 F When stored 25 to 60 C 13 to 140 F Humidity When operating 15 to 80 without condensation When sto...

Page 170: ... 8 32 bit 64 bit Windows 7 32 bit 64 bit Mac OS 1 2 macOS Catalina macOS Mojave macOS High Sierra macOS Sierra OS X El Capitan OS X Yosemite 3 1 Fast User Switching on Mac OS or later is not supported 2 The UNIX File System UFS for Mac OS is not supported 3 Epson ScanSmart does not support OS X Yosemite Technical Specifications System Requirements 170 ...

Page 171: ...Standards and Approvals Standards and Approvals for European Models 172 Standards and Approvals for U S Models 172 ...

Page 172: ... product conforms to Part 15 of the FCC Rules and RSS 210 of the IC Rules Epson cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non recommended modification of the product Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interfe...

Page 173: ...AC adapter A461H Safety UL60950 1 CAN CSA C22 2 No 60950 1 EMC FCC Part 15 Subpart B Class B CAN ICES 3 B NMB 3 B Standards and Approvals Standards and Approvals for U S Models 173 ...

Page 174: ...Where to Get Help Technical Support Web Site 175 Contacting Epson Support 175 ...

Page 175: ...y if you give them the following information Product serial number The serial number label is usually on the back of the product Product model Product software version Click About Version Info or a similar button in the product software Brand and model of your computer Your computer operating system name and version Names and versions of the software applications you normally use with your product...

Page 176: ...rvices available from Epson Singapore are World Wide Web http www epson com sg Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries and Technical Support via e mail are available Epson HelpDesk Toll Free 800 120 5564 Our HelpDesk team can help you with the following over the phone Sales enquiries and product information Product usage questions o...

Page 177: ...785 84 4 3978 4775 Help for Users in Indonesia Contacts for information support and services are World Wide Web http www epson co id Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail Epson Hotline Phone 62 1500 766 Fax 62 21 808 66 799 Our Hotline team can help you with the following over the phone or fax Sales enquir...

Page 178: ...i Lt 1 Jl Jenderal Sudirman Kav 3 Jakarta Pusat DKI JAKARTA 10220 6221 5724335 ess epson indonesia co id EAST JAWA ESS SURABAYA Ruko Surya Inti Jl Jawa No 2 4 Kav 29 Surabaya Jawa Timur 6231 5014949 esssby epson indonesia co id BANTEN ESS SERPONG Ruko Mall WTC Matahari No 953 Serpong Banten 6221 53167051 53167052 esstag epson indonesia co id CENTRAL JAWA ESS SEMARANG Komplek Ruko Metro Plaza Block...

Page 179: ...ivers Technical Support Hotline You can also contact our technical staff at the following telephone and fax numbers Phone 852 2827 8911 Fax 852 2827 4383 Help for Users in Malaysia Contacts for information support and services are World Wide Web http www epson com my Information on product specifications drivers for download Frequently Asked Questions FAQ Sales Enquiries questions through e mail E...

Page 180: ...ippines Corporation at the telephone fax numbers and e mail address below World Wide Web http www epson com ph Information on product specifications drivers for download Frequently Asked Questions FAQ and E mail Enquiries are available Epson Philippines Customer Care Toll Free PLDT 1 800 1069 37766 Toll Free Digital 1 800 3 0037766 Metro Manila 632 441 9030 Web Site https www epson com ph contact ...