Troubleshooting
Service Manual
5.3 TROUBLESHOOTING
This section describes troubleshooting abnormal operations and print quality problems.
5.3.1 Troubleshooting Abnormal Operations
This section describes how to detect malfunctions, determine their cause, and take action, for
various types of malfunctions. Each symptom in Table 5-2 refers you to a detailed troubleshooting
table later in this chapter.
Table 5-2. Symptoms and Reference Tables
Symptom
Printer Condition
The printer does not operate at all.
The heater lamp in the fusing unit does not come
on, so the RAM check is not started.
The RAM check is not displayed.
The heater lamp in the
unit comes on, but
RAM check is not started.
PRINTER OPEN
The paper cover is closed, but the LCD still
displays PRINTER OPEN.
5-5
The paper is loaded in the
tray, but the LCD
displays PAPER OUT.
5 6
PAPER OUT
The paper is loaded in the standard cassette,
the LCD displays PAPER OUT.
The paper is loaded in the standard cassette, but
the LCD
PAPER OUT.
ILLEGAL CART
The LCD displays ILLEGAL CART.
5-9
The LCD
FEED JAM when using the
tray.
5-1o
FEED JAM
The LCD displays FEED JAM when using the
standard paper cassette.
5-11
The LCD displays FEED JAM when using the
optional paper cassette.
5-12
The LCD displays PAPER JAM at
5-13
PAPER JAM
The LCD displays PAPER JAM during paper
feeding.
5-14
IMAGING CARTRIDGE
The LCD displays INSERT IMAGING
CARTRIDGE.
5-15
PAPER TRAY
The LCD displays INSERT PAPER TRAY.
5-16
REQ.
The LCD displays SERVICE REQ.
5-17
SERVICE REQ.
The LCD displays SERVICE REQ.
5-18
REQ.
The LCD displays SERVICE REQ.
5-19
REQ.
The LCD displays SERVICE REQ.
520
REQ.
The LCD displays SERVICE REQ.
5-21
REQ.
The LCD displays SERVICE REQ.
5-22
REQ.
The LCD displays SERVICE REQ.
5-23
REQ.
The LCD displays SERVICE REQ.
5-24
REQ. Cl 110
The LCD displays SERVICE REQ. Cl 110.
5-25
REQ. Cl 120
The LCD displays SERVICE REQ. Cl 120.
5-26
REQ. Cl 130
The LCD displays SERVICE REQ.
130.
527
REQ. Cl 140
The LCD displays SERVICE REQ. Cl 140.
5-28
REQ. Cl 150
The LCD displays SERVICE REQ. Cl 150.
5-29
5-2
Rev.