o
Is the paper too thick or too thin?
Check that the paper specifications are compatible
with this printer.
U
“Epson Special Media” on page 218
U
“Supported Commercially Available Paper” on
o
Are you using the printer at normal room
temperature?
Epson special media should be used at normal room
temperature (temperature: 15 to 25˚C, humidity: 40 to
60%). For information about paper from other
manufacturers, see the documentation supplied with
the paper.
o
Is paper jammed in the printer?
Open the front cover of the printer and check that
there are no paper jams or foreign objects in the
printer. If paper is jammed, see "Roll paper jam" or "Cut
sheets jam" below and clear the jammed paper.
Roll paper skews while printing
o
If Roll paper is meandering. keeps appearing
during printing and printing stops, first load
the paper again, and then try setting the Back
Tension settings to High.
Do the settings by touching, in order from the Home
screen, Roll paper information area (from the Home
screen) -
Advanced Media Setting
-
Back Tension
-
High
.
Paper does not collect in the paper
basket or is creased or folded
o
Does the print job require a lot of ink, or is the
humidity of the workplace high?
Depending on the job and the work environment,
paper may not collect in the paper basket. Take the
following measures as appropriate.
❏
Paper does not collect in the paper basket: Use
your hands to lightly press the paper into the
paper basket as it is ejected from the printer.
❏
The paper folds after it has been cut
automatically: Select manual cutting and take
the paper in both hands after it is cut.
❏
The paper creases and does not collect well in the
paper basket: Resume printing after closing the
paper basket. Before the paper ejected from the
printer touches the floor, take it in both hands
close to the paper eject slot and continue to
lightly support it until printing is complete.
Roll paper jam
To remove jammed paper, follow the steps below:
A
Open the cut sheet cover and the roll paper cover.
B
Cut the top portion of any torn or crinkled areas
using a commercially available cutter.
C
Close the roll paper cover and cut sheet cover.
SC-T5400 Series/SC-T5400M Series/SC-T3400 Series/SC-T3400N Series User's Guide
Problem Solver
209
