Epson ColorWorks CW-C6500 Series, User Manual

Page 1: ...User s Guide M00123500EN Before use Basic Operation Maintenance Troubleshooting Specifications Appendix ...

Page 2: ...t Can Be Used 16 Paper Shapes 16 Forms of Paper 16 List of Paper That Can Be Used 17 Paper That Cannot Be Used 17 Part Names and Functions 18 Front 18 Rear 19 Inside 20 Spindle and Flange 21 Operation Panel 22 Basic Operation 24 Turning On Off 24 Opening the Paper Cover 25 Opening the Cover using the Lever in the Front 25 Opening the Cover using the Lever in the Back 25 Checking the Printer Status...

Page 3: ...rior 53 Cleaning the Auto Cutter Auto Cutter Model Only 54 Cleaning the Peeler Peeler Model Only 55 Cleaning the Edge Guides 56 Cleaning the Platen 57 Cleaning the Paper Feed Roller 58 Cleaning the Paper Pressure Roller 59 Cleaning the Print Head 60 Using the Operation Panel 61 Using the Printer Driver 61 Using the Web Config 61 Troubleshooting 62 Paper is jammed 62 For the Auto Cutter Model 63 Fo...

Page 4: ...e functions and operating procedures of the product maintenance information and troubleshooting It can be viewed from the supplied CD Manual viewable with PC CW C6500 Series Technical Reference Guide Provides information necessary for installing the product performing daily tasks and developing a system using the product Download this document from the following URL www epson biz com Manual viewab...

Page 5: ...fore reading this manual Symbols for General Information WARNING Handling the product improperly by ignoring this symbol can lead to death or serious injury CAUTION Handling the product improperly by ignoring this symbol can lead to injury and property damage cIMPORTANT Indicates information with which you must comply when using the product Mishandling due to ignoring this information may cause th...

Page 6: ...umber Peeler Model Features Equipped with a peeler mechanism By passing a backing paper through the peeler labels are printed being peeled from the backing paper Model number ColorWorks C6500Au ColorWorks C6500Ae ColorWorks C6510A ColorWorks C6520A ColorWorks C6530A ColorWorks C6540A ColorWorks C6550A ColorWorks C6500Pu ColorWorks C6500Pe ColorWorks C6510P ColorWorks C6520P ColorWorks C6530P Color...

Page 7: ...ver Driver to print from Windows applications The utility CW C6500 Series PrinterSetting for configuring the printer settings can be started from the driver For details on how to use the driver refer to Help or the video EpsonNet Config Tool to acquire or set network settings such as TCP IP of the product Color Tone Matching Assistant Assists you to adjust colors of illustrations or letters You ca...

Page 8: ... U Printing Status Sheet on page 27 How to Check the Printer Driver Version You can check the version in the printer driver screen Screens in This Manual The screens in this manual and the screens actually displayed in Windows may differ depending on the product used and operating system Unless otherwise specified the screens in this manual are those when using Windows 10 Printer driver version ...

Page 9: ...ation exposed to oily smoke or dust or in a humid location Doing so may cause electric shock or fire When lifting the product perform the work with the correct posture Lifting the product with an inappropriate posture may cause injury This is a heavy product Therefore make sure it is not carried by a single person Ensure that two or more people carry this product during unpacking or shifting See b...

Page 10: ...oned in this manual Doing so may cause electric shock or burns Do not insert metal or flammable materials or allow them to fall into the product Doing so may cause electric shock or fire If the screen of the printer is damaged handle the liquid crystal inside it very carefully Should any of the following situations arise take emergency measures When any part gets onto your skin wipe off the deposi...

Page 11: ...fied service personnel for advice if the power cord is damaged Furthermore observe the following points so as not to damage the power cord Do not modify the power cord Do not place heavy objects on the power cord Do not forcibly bend twist or pull the power cord Do not lay the power cord near a heating appliance Do not insert or remove the power plug with a wet hand Doing so may cause electric sho...

Page 12: ...signed to stop the operation before ink runs out completely to maintain the quality of the print head some ink remains in the used ink cartridges All the ink colors are consumed also for the maintenance operations when an ink cartridge is replaced and for print head cleaning Do not turn off the power or open the ink cartridge cover during ink charging while the power LED lamp is flashing Opening t...

Page 13: ...s charged the first time right after purchase ink is consumed for filling the print head nozzles ink discharge holes to get ready for printing Therefore the number of the sheets that can be printed may be fewer than for cartridges installed later When the printer is powered off with the power button the print head is automatically capped to prevent the ink from drying When you will not use the pri...

Page 14: ... ink contacts your skin eyes or mouth take the following actions When ink gets onto your skin immediately wash the area with soap and water When ink gets into your eyes immediately flush them with water Leaving the ink as is may result in bloodshot eyes or mild inflammation If something is wrong immediately consult with a doctor When ink gets into your mouth immediately spit it out and consult wit...

Page 15: ...ct indicate the following cautions WARNING Do not touch the roller at the bottom of the paper holder unit with your hand Doing so may cause injury CAUTION Do not touch the manual cutter at the bottom of the peeler cover with your hand Doing so may cause injury ...

Page 16: ...Paper The following forms of paper can be used Label paper with adhesive Continuous label Die cut label 1 The print position is detected based on the black marks printed on the back of the paper 2 The print position is detected based on the gaps between labels Roll paper Fanfold paper Without waste parts and no black marks With waste parts and no black marks Without waste parts and with black mark...

Page 17: ...s recommended to clean the auto cutter U Cleaning the Auto Cutter Auto Cutter Model Only on page 54 Cautions on using a die cut label Depending on the shape of die cut labels the labels may peel off their backing paper inside the printer In such a case it is necessary to operate a detector For details on how to operate the detector refer to the CW C6500 Series Technical Reference Guide Paper shape...

Page 18: ... replace the maintenance box U Replacing the Maintenance Box on page 30 4 Paper cover Open this cover to load or replace paper How to open the paper cover differs depending on whether the paper is to be supplied from the inside or the outside U Opening the Paper Cover on page 25 5 Peeler cover peeler model only Open this cover to load paper By passing a backing paper through the peeler labels are ...

Page 19: ...t disconnection of the cable 3 USB port Connect a USB cable 4 LAN port Connect a LAN cable 5 Air vent Exhausts heat generated in the printer to prevent the temperature inside the printer from rising Provide a clearance of 10 cm 3 94 or more from the area around the air vent to ensure ventilation when installing the printer ...

Page 20: ... Use this lever when removing a jammed paper By moving the lever up the paper pressure rollers are unlocked and you can remove paper jammed inside the front cover 3 Edge guide Supports paper while the paper is fed into the printer When loading paper load the paper along this guide 4 Paper guide unit Move this unit when cleaning the paper feed roller If you pull the blue lever the entire unit moves...

Page 21: ...ange Used to supply the paper from the inside 1 Flange Attach this to the spindle to fix the roll paper loaded on the spindle Squeeze the blue lever to attach or remove to from the spindle 2 Spindle Load roll paper on this spindle ...

Page 22: ...W C6500 Series Technical Reference Guide power LED Stays on while the printer is on Flashes during printing or charging ink Status LED Stays on or flashes while an error or problem is occurring Pause LED Stays on or flashes while the printer is paused 2 power button Turns on off the printer 3 home button Displays the Home screen 4 back button Use to return to the previous screen Peeler model Auto ...

Page 23: ...ven after removing printed labels For details refer to Printing is Impossible or Becomes Suddenly Impossible on page 67 9 Feed button Press this briefly to feed paper by one page Hold down to feed paper continuously 10 Back Feed button Use to replace paper Hold down this button to feed the paper backward until you can pull the paper out of the printer 11 Pause button If this button is pressed duri...

Page 24: ...c operating procedures of the printer Turning On Off To turn on the printer press the power button The power LED lights and the printer turns on To turn off the printer hold down the power button for at least one second The power LED goes out and the printer turns off ...

Page 25: ...e the printer or to remove it To replace the maintenance box To clean inside the printer To remove paper jammed inside the printer Opening the Cover using the Lever in the Back Open the paper cover as shown above for the following purposes To set paper so that it is supplied from outside the printer or to remove the paper CAUTION Do not use the printer with the paper cover removed Doing so will ca...

Page 26: ...ecking the Status of Consumables The status of the ink cartridges and the maintenance box can be checked on the screen Printing Nozzle Check Patterns By printing the nozzle check patterns you can check the print head nozzles for clogging To print the check patterns select the menu as described below Using the Operation Panel Menu Settings Maintenance Print Head Nozzle Check Using the Printer Drive...

Page 27: ...tection settings The following types of status sheets can be printed from the operation panel Menu Settings Printer Status Print Print Status Sheet Status sheet print sample Status sheet network settings print sample QNOTE You can also print a list of the fonts and bar codes that are already registered in the printer or the newly registered images and templates ...

Page 28: ...ridge s are low up to You need to replace Ink Cartridge s varies depending on the usage conditions CAUTION Read the precautions on handling carefully before installing the ink cartridges U Cautions on Ink Cartridges on page 12 Message Description Ink cartridge s are low It is recommended to replace the ink cartridge You need to replace Ink Cartridge s Replace the ink cartridge To maintain the qual...

Page 29: ...or cartridges 1 Open the left ink cartridge cover 2 Press the lever down to remove the used ink cartridge 3 Open the bag and take out the new ink cartridge 4 Shake the ink cartridge as shown in the figure below 5 Install the ink cartridge in the slot 6 Close the ink cartridge cover QNOTE For replacing cyan or yellow cartridge open the right ink cartridge cover ...

Page 30: ... the maintenance box on the operation panel Replace the maintenance box if you see a message telling you that the box needs to be replaced CAUTION Carefully read the cautions on handling before setting the maintenance box U Cautions on the Maintenance Box on page 14 Message Description The Maintenance Box is at the end of its service life You need to replace it Replace the maintenance box with a n...

Page 31: ...box cover 3 Take out the maintenance box When disposing of the used maintenance box put it in a plastic bag that came with the new maintenance box U Disposal of Maintenance Box on page 74 4 Take out a new maintenance box from the bag 5 Install the new maintenance box 6 Close the maintenance box cover ...

Page 32: ...e basic items required for printing such as the size and form of media The printer driver is equipped with a help function Right click an item and then click Help to display an explanation on the item You can also learn how to configure the printer driver with videos Access the videos from the following URL https support epson net p_doc 790 QNOTE If the settings on the printer settable using the o...

Page 33: ...ery time without registering a media definition select Custom from the Media Name pull down menu on the General tab The various settings on the General tab will become available so that you can set the paper size and other settings Media Name 108 x 152 4 mm Die cut Label Initial setting Custom This setting is suitable for printing the roll paper included with the product Label Width Can be specifi...

Page 34: ... setting Media Coating Type Matte Paper Initial setting Synthetic Glossy Paper Glossy Film High Glossy Paper Print Quality When Media Coating Type is Matte Paper or Synthetic Max Speed Speed Normal Initial setting Quality When Media Coating Type is Glossy Paper Glossy Film or High Glossy Paper Normal Quality Initial setting Max Quality QNOTE If you change the Media Coating Type the Print Quality w...

Page 35: ... Cut at specified label Cut after last page of collate page Do not cut stop at cut position Initial setting Do not cut stop at peel position Do not cut stop at the print end position For the peeler model Auto apply Manual apply Initial setting Rewind Notification For the auto cutter model None Initial setting Beep at Cut Beep at Job End Beep at Collate End For the peeler model None Initial setting...

Page 36: ...Basic Operation 36 Pause For the auto cutter model None Initial setting Pause at Cut Pause at Job End Pause at Collate End For the peeler model None Initial setting Pause at Job End Pause at Collate End ...

Page 37: ...supplied from outside the printer Place roll paper or fanfold paper behind the printer cIMPORTANT When replacing paper with a different shape form or type of paper change the paper settings either from the operation panel or on the printer driver before loading the paper U Paper Source and Printer Driver Settings on page 32 Models Supply from Inside Internal Supply from Outside Rear Feed Auto Cutt...

Page 38: ...l paper on the spindle and fix it with the flange To move the flange squeeze the two levers When loading the roll paper on the spindle take note of the winding direction The correct winding direc tion is marked on the spindle Fix the flange and roll paper so that there is no gap in between 5 Hold the spindle with both hands and set it in the printer Install the spindle so that both ends of the spi...

Page 39: ...ot be fed automati cally 10 Rotate the spindle to remove looseness in the paper 11 Close the paper cover 12 Press the Pause button Loading paper auto cutter model supply from inside is now completed CAUTION If the movable edge guide is not properly slided against the paper print position may become incorrect or a paper jam may occur Make sure to follow the guidelines below There should be no gap b...

Page 40: ...32 2 Open the paper cover 3 Remove the spindle if present As shown in the figure hold the spindle and flange with both hands and remove them 4 Place the fanfold paper behind the printer Place the fanfold paper at least 100 mm away from the printer Make sure the paper is vertical in relation to the paper feed slot 5 Slide the movable edge guide to the left side Squeeze the blue lever to move the ed...

Page 41: ...abels on it The paper may not be detected and not be fed automati cally 9 Close the paper cover 10 Press the Pause button Loading paper auto cutter model supply from outside is now completed CAUTION If the movable edge guide is not properly slided against the paper print position may become incorrect or a paper jam may occur Make sure to follow the guidelines below There should be no gap between t...

Page 42: ...paper on the spindle and fix it with the flange To move the flange squeeze the two levers When loading the roll paper on the spindle take note of the winding direction The correct winding direc tion is marked on the spindle Fix the flange and roll paper so that there is no gap in between 5 Hold the spindle with both hands and set it in the printer Install the spindle so that both ends of the spind...

Page 43: ...automati cally 10 Rotate the spindle to remove looseness in the paper 11 Close the paper cover 12 Hold down the Feed button until the leading edge of paper touches the table on which the printer is installed CAUTION If the movable edge guide is not properly slided against the paper print position may become incorrect or a paper jam may occur Make sure to follow the guidelines below There should be...

Page 44: ...ver 15 Pass the paper through the peeler slot 16 Close the peeler cover If the paper is loose pull the leading edge of paper to remove the looseness and then close the peeler cover 17 Press the Pause button Loading paper peeler model supply from inside is now completed Peeler slot ...

Page 45: ... Paper Source Settings on page 32 2 Open the paper cover 3 Remove the spindle if present As shown in the figure hold the spindle and flange with both hands and remove them 4 Place the fanfold paper behind the printer Place the fanfold paper at least 100 mm away from the printer 5 Slide the movable edge guide to the left side Squeeze the blue lever to move the edge guide 100 mm or more ...

Page 46: ...n it The paper may not be detected and not be fed automati cally 9 Close the paper cover 10 Hold down the Feed button until the leading edge of paper touches the table on which the printer is installed CAUTION If the movable edge guide is not properly slided against the paper print position may become incorrect or a paper jam may occur Make sure to follow the guidelines below There should be no ga...

Page 47: ...ver 13 Pass the paper through the peeler slot 14 Close the peeler cover If the paper is loose pull the leading edge of paper to remove the looseness and then close the peeler cover 15 Press the Pause button Loading paper peeler model supply from outside is now completed Peeler slot ...

Page 48: ...ton to feed the paper backward The paper can now be pulled out from inside the printer 4 Open the paper cover 5 Slide the movable edge guide away from the paper and remove the paper Removing the paper is now completed To load paper see the following pages How to Load Paper Auto Cutter Model Supply from Inside on page 38 How to Load Paper Auto Cutter Model Supply from Out side on page 40 ...

Page 49: ...e Back Feed button to feed the paper backward The paper can now be pulled out from inside the printer 5 Open the paper cover 6 Slide the movable edge guide away from the paper and remove the paper Removing the paper is now completed To load paper see the following pages How to Load Paper Peeler Model Supply from Inside on page 42 How to Load Paper Peeler Model Supply from Outside on page 45 ...

Page 50: ...Hold down the Feed button until the paper is completely ejected Ejecting paper at paper end is now completed To load paper see the following pages How to Load Paper Auto Cutter Model Supply from Inside on page 38 How to Load Paper Auto Cutter Model Supply from Out side on page 40 ...

Page 51: ...paper from the peeler slot 3 Hold down the Feed button until the paper is completely ejected Ejecting paper at paper end is now completed To load paper see the following pages How to Load Paper Peeler Model Supply from Inside on page 42 How to Load Paper Peeler Model Supply from Outside on page 45 Peeler slot ...

Page 52: ...ront Rear 1 Cleaning the Auto Cutter Auto Cutter Model Only on page 54 2 Cleaning the Peeler Peeler Model Only on page 55 3 Cleaning the Platen on page 57 4 Cleaning the Paper Pressure Roller on page 59 1 Cleaning the Edge Guides on page 56 2 Cleaning the Paper Feed Roller on page 58 Peeler Model ...

Page 53: ...power cable Then wipe off any dirt with a dry cloth or non woven fabric that has been dampened CAUTION Do not use alcohol benzine thinner trichloroethylene or ketone based solvent to clean the exterior of the printer Doing so may deform or damage the plastic and rubber parts ...

Page 54: ...ve it U How to Remove Paper For the Auto Cutter Model on page 48 2 Turn off the printer and unplug the power cable 3 As shown in the figure below scrape off adhered materials stuck to the fixed blade using a flat blade screwdriver blade width 1 8 mm to 3 mm Start scraping from each end toward the center Fixed blade Keep the blade upright while cleaning the auto cutter Keep the blade in contact wit...

Page 55: ...nt quality it is recommended to clean the peeler every day Clean the peeler following the procedure below 1 Make sure the printer has been turned off 2 Open the peeler cover If paper has been loaded remove it U How to Remove Paper For the Peeler Model on page 49 3 Clean the roller using a cotton swab moistened with alcohol Completely remove dirt from the roller ...

Page 56: ...y become incorrect Clean the edge guides following the procedure below 1 Make sure the printer has been turned off 2 Open the paper cover If paper has been loaded remove it U How to Remove Paper For the Auto Cutter Model on page 48 How to Remove Paper For the Peeler Model on page 49 3 Clean the edge guides using a cotton swab moistened with alcohol ...

Page 57: ...dure below 1 Check that the printer has been turned off 2 If paper has been loaded remove it U How to Remove Paper For the Auto Cutter Model on page 48 How to Remove Paper For the Peeler Model on page 49 3 Open the front cover 4 Raise the paper holder unit 5 Use a cloth or cotton swab to remove adhesive adhered to the platen 6 Lower the paper holder unit Do not clean this area Clean this area ...

Page 58: ...Model on page 49 3 Remove the spindle 4 Raise the release lever 5 Open the paper guide unit 6 Attach adhesive side of a label to the roller and peel it off slowly Repeat this action until paper dust or adhesive is completely removed from side to side of the roller If some labels have stuck on the roller carefully remove them as they can cause a paper jam 7 Rotating the roller by hand remove paper ...

Page 59: ...ler Model on page 49 3 Remove the spindle 4 Raise the release lever 5 Open the front cover 6 Attach adhesive side of a label to the roller and peel it off slowly Repeat this action until paper dust or adhesive is completely removed from side to side of the roller If some labels have stuck on the roller carefully remove them as they can cause a paper jam 7 Rotating the roller by hand remove paper d...

Page 60: ...zzle check patterns and check for nozzle clogging U Printing Nozzle Check Patterns on page 26 If nozzles are clogged run a print head cleaning To run a print head cleaning select the menu as described below Run Power Cleaning only when nozzle clog is not cleared by running Print Head Cleaning QNOTE The Power Cleaning consumes ink more than Print Head Cleaning Normal Clogging ...

Page 61: ...ngs Maintenance Print Head Cleaning Menu Settings Maintenance Power Cleaning Using the Printer Driver Printer Utilities Print Head Cleaning Printer Utilities Power Cleaning Using the Web Config Maintenance Print Head Cleaning Maintenance Power Cleaning ...

Page 62: ...cribes how to resolve problems Paper is jammed This section describes how to resolve the problem when the paper is jammed This section is also explained with the help of a video You can see the video from the link below https support epson net p_doc 790 ...

Page 63: ...e far right If there is jammed paper remove it 5 Open the paper cover 6 Raise the release lever 7 Pull the paper out from the paper feed slot 8 Lower the release lever 9 Close the paper cover 10 Close the front cover 11 Press the Pause button The paper jam error will be cleared To resume printing load the paper again U How to Load Paper Auto Cutter Model Supply from Inside on page 38 How to Load P...

Page 64: ...ies Technical Reference Guide QNOTE After removing jammed paper make sure that there is no labels or adhesive left inside the printer If you use the printer without removing them it leads to frequent paper jams or may cause poor print quality If paper jam occurs frequently clean the inside of the printer U Maintenance on page 52 ...

Page 65: ...he far right If there is jammed paper remove it 6 Open the paper cover 7 Raise the release lever 8 Pull the paper out from the paper feed slot 9 Lower the release lever 10 Close the paper cover 11 Close the front cover 12 Close the peeler cover 13 Press the Pause button The paper jam error will be cleared To resume printing load the paper again U How to Load Paper Peeler Model Supply from Inside o...

Page 66: ...ies Technical Reference Guide QNOTE After removing jammed paper make sure that there is no labels or adhesive left inside the printer If you use the printer without removing them it leads to frequent paper jams or may cause poor print quality If paper jam occurs frequently clean the inside of the printer U Maintenance on page 52 ...

Page 67: ...he printed surface is damaged by the rollers located under the paper pressure unit This can occur when the print mode is set to Stop at Cut Position or Stop at Peel Off Position and printed labels have not been removed after each print job is finished Select a print mode option other than Stop at Cut Position or Stop at Peel Off Position or remove printed labels after each print job is finished Fo...

Page 68: ...Print speed Print quality setting Max Speed 300 600 dpi width height Paper width 203 2 mm 85 mm s Print quality setting Speed 600 600 dpi width height Paper width 203 2 mm 49 mm s Print quality setting Normal 600 600 dpi width height Paper width 203 2 mm 34 mm s Print quality setting Quality 600 1200 dpi width height Paper width 203 2 mm 13 mm s Print quality setting Max Quality 1200 1200 dpi widt...

Page 69: ...ns 69 Electrical Specifications Overall Dimensions Power supply Power supply through a power connector Rated voltage 100 to 240 V Rated current 0 9 A Height 326 mm Width 444 mm Depth 515 mm Excludes the protrusion ...

Page 70: ...ndensation Storage When packed ink not charged 20 to 60 C 5 to 85 RH no condensation When 20 C or 60 C within 120 hours With ink charged 20 to 40 C When 20 C within 120 hours When 0 to 25 C within 6 month When 40 C within 1 month Elevation 0 to 3000 m Noise Approx 55 dB ANSI Bystander position Based on Epson evaluation conditions Humidity Temperature degrees C ...

Page 71: ...38P M SJIC38P Y CW C6540A CW C6540P SJIC39P BK SJIC39P C SJIC39P M SJIC39P Y CW C6550A CW C6550P SJIC40P BK SJIC40P C SJIC40P M SJIC40P Y Type 4 individual color cartridges Ink colors Black cyan magenta yellow Ink type Pigmented ink Expiration date 6 months after installation in the printer 3 years after manufacture including the period of use Storage temperature Transporting without unpacking 20 ...

Page 72: ...0 Type Maintenance box with integrated waste ink absorbing material Storage temperature Transporting without unpacking 20 to 60 C within 5 days when 60 C Storage without unpacking 20 to 40 C within 1 month when 40 C Installed 20 to 40 C within 1 month when 40 C ...

Page 73: ...ne Epson ink cartridges Use of non genuine Epson ink cartridges can adversely affect the printer and print quality and prevent the printer from realizing its maximum performance Epson cannot guarantee the quality and reliability of non genuine Epson products Repairs for any damage or breakdown of this product due to the use of non genuine Epson products will not be free of charge even if the warra...

Page 74: ...nded to use a genuine Epson maintenance box Use of a non genuine Epson maintenance box can adversely affect the printer and prevent the printer from realizing its maximum performance Repairs for any damage or breakdown of this product due to the use of non genuine Epson products will not be free of charge even if the warranty period is still valid Epson cannot guarantee the quality and reliability...

Page 75: ...ormed quickly by loading paper beforehand in the spare roll paper holder When you want to use paper of a different size or frequently change the label material When you want to reduce the down time as a result of roll paper replacement Model number Paper Holder C6500 for CW C6500 Series External dimensions H x W x D 175 310 175 mm Weight 0 65 kg ...

Page 76: ...ion has been taken in the preparation of this manual Seiko Epson Corporation assumes no responsibility for errors or omissions 4 Neither is any liability assumed for damages resulting from the use of the information contained herein 5 Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages losses costs or expenses incurred by...