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Projectors cannot be monitored or controlled

Cause

Remedy

Is the projector connected to
the network correctly?

Check that the network cable has been connected
correctly. If the cable is not connected correctly,
reconnect it.

Has the projector been set up
correctly for connection to
the network?

Check the settings for the Network configuration
menu command.

s

 Projector's User's Guide

Has EMP Monitor been
installed on the computer
correctly?

Uninstall EMP Monitor and then re-install it.

s

 

p.6

Are all the projectors that you
want to control or monitor
registered?

Register the projectors. 

s

 

p.9

Is the projector's Network
Monitoring or Standby Mode
configuration menu set to
ON or Network ON?

In order to use EMP Monitor to monitor and
control the projector when it is in standby mode,
the projector's Network Monitoring or Standby
Mode configuration menu must be set to ON or
Network ON.

s

 Projector's User's Guide

An e-mail message is not sent when a problem 
occurs with a projector

Cause

Remedy

Is the projector connected to
the network correctly?

Check that the network cable has been connected
correctly. If the cable is not connected correctly,
reconnect it.

Has the projector been set up
correctly for connection to
the network?

Check the settings for the Network configuration
menu command.

s

 Projector's User's Guide

Cause

Remedy

Have the SMTP server IP
address, port number and
recipient e-mail address all
been set correctly?

Check the setting details.

Is the projector's Network
Monitoring or Standby Mode
configuration menu set to
ON or Network ON?

In order to use the mail notification function when
the projector is in standby mode, the projector's
Network Monitoring or Standby Mode
configuration menu must be set to ON or Network
ON.

s

 Projector's User's Guide

Has a critical problem
developed causing the
projector to momentarily
stop working?

When the projector has momentarily stopped
working, it cannot send e-mail messages. If the
projector cannot be reset even after it has been
checked, contact your dealer or the nearest address
provided in the Support and Service Guide supplied
with the projector.

Is power being supplied to the
projector?

Check if the power supply to the location where the
projector is set up has been interrupted, or if the
circuit breaker for the electrical outlet that the
projector is connected to has been tripped.

Troubleshooting

36

Summary of Contents for EMP Monitor

Page 1: ...EMP Monitor Operation Guide V4 30 ...

Page 2: ...eful to know regarding a topic s Indicates a page where detailed information regarding a topic can be found Procedure Indicates operating methods and the order of operations The procedure indicated should be carried out in the order of the numbered steps Name Indicates the name of the buttons on the remote control or the control panel Example Esc button Name Timer Indicates the name of the buttons...

Page 3: ...Monitoring using Grouping view 19 Meanings of Grouping view icons 19 Using the icons in Grouping view 20 Monitoring using Detail list view 21 Meanings of Detail list view icons 21 Selecting display items 22 Sorting lists 23 Searching for desired icons Projector list 23 Monitoring using the system tray 23 Displaying projectors with problem or warning statuses in a list 24 Checking properties in det...

Page 4: ...EMP Monitor Features ...

Page 5: ... operating time or the details of information such as input sources problems and warnings for these projectors Controlling registered projectors Projectors can be selected in groups or as single projectors and you can then carry out operations for the selected projectors such as turning the power on and off and switching their input sources Web control functions can be used to change the settings ...

Page 6: ...nd Hebrew versions of EMP Monitor You must update Windows Vista to Windows Vista SP1 to use the Ukrainian version of EMP Monitor Installing EMP Monitor When you are using Windows 2000 Windows NT4 0 Windows XP Windows Vista you must have administrator authority in order to install EMP Monitor When the language selected for the EMP Monitor installation varies from that of the OS being used the EMP M...

Page 7: ...points before starting up EMP Monitor EMP Monitor must be installed on the computer to be used for monitoring and control The computer and the projectors must be connected to the network If using Windows 2000 Windows NT4 0 Windows XP Windows Vista the computer must be started up in Administrator mode Depending on the projector model a commercially available serial W TCP IP conversion adapter and a...

Page 8: ...Using EMP Monitor ...

Page 9: ... displayed The area described in red box is referred to as Grouping view The operations to register projectors using the automatic search will vary depending on where the projectors are connected to in the network When registering a projector that is located in the same segment as the computer in witch EMP Monitor is installed s Registering projectors using automatic search Searching for and regis...

Page 10: ...yed select New Projector automatic search from the Edit menu B Click Search Automatic searching will be carried out and the names of the projectors that have been detected will be displayed If a projector does not appear in the list use Registration by specifying an IP address Manual registration s p 14 q You can also carry out this operation by selecting New Projector automatic search from the Ed...

Page 11: ...P IP conversion adaptor This cannot be selected when registering projectors using automatic search Port Number This cannot be selected when registering projectors using automatic search Monitor Password If a Monitor Password has been set for the projector be sure to enter the Monitor Password that has been set If the correct password is not entered at this time it will not be possible to monitor a...

Page 12: ...P conversion adapter cannot be detected Procedures for automatic search Procedure A Right click in Grouping view and select New Projector automatic search The Create new projector automatic registration window will be displayed If Detail list view is displayed select New Projector automatic search from the Edit menu B Select the Specify an address range and search check box and then enter Start ad...

Page 13: ...is shows the IP address for the registered projector Use Serial W TCP IP conversion adaptor This cannot be selected when registering projectors using automatic search Port Number This cannot be selected when registering projectors using automatic search Monitor Password If a Monitor Password has been set for the projector be sure to enter the Monitor Password that has been set If the correct passw...

Page 14: ...ing window layout p 19 for details on using the Grouping view and Detail list view Registration by specifying an IP address Manual registration Procedure A Right click in Grouping view and select New Projector manual registration The following window will be displayed If Detail list view is displayed select New Projector manual registration from the Edit menu Registering and deleting projectors fo...

Page 15: ...be selected s Registering several projectors to a monitoring group all at once p 16 Projector name This shows the name that has been registered on the projector IP address This shows the IP address that you entered in step 2 Use Serial W TCP IP conversion adaptor Select this if using a serial W TCP IP conversion adapter to connect the projector Port Number If using a serial W TCP IP conversion ada...

Page 16: ... register projectors into the groups that have been created Procedure A Right click in Grouping view and select New Group The following window will be displayed Make the necessary settings while referring to the table below If Detail list view is displayed select New Group from the Edit menu Group name Enter the name of the group to be displayed in Grouping view or Detail list view Up to a maximum...

Page 17: ...the View menu If the projector name or IP address changes after registration For projectors that have been registered manually Procedure A Right click on a projector icon in Grouping view or Detail list view and select Monitoring disabled Then right click the projector icon again and select Edit q You can also carry out these operations by using the Edit menu B If only the projector name has been ...

Page 18: ...rojector can be selected for deleting by selecting in Grouping view or Detail list view The methods of selecting more than one projector at the same time are as follow If you select a group icon in Grouping view all projectors that have been registered in that group will be deleted at the same time Hold down the Ctrl key on the keyboard while clicking on the desired icons Use drag and drop to sele...

Page 19: ...specific items as a list and sort display items using a specific row as a sort key Detail list view How to switch views Grouping view and Detail list view are switched as follows Procedure Click the View menu and select Grouping view or Detail list view Monitoring using Grouping view Meanings of Grouping view icons In Grouping view the patterns on the icons indicate the statuses of the projectors ...

Page 20: ...at Environment setup in the Tool menu an icon indicating the internal temperature of the projector will be displayed on top of the projector icon The default setting is Off As you can get an idea of how the temperature inside the projector is increasing when the temperature level is displayed you can make improvements to the projector s operating environment before a high internal temperature erro...

Page 21: ...ect Monitoring enabled the projector will be added to the projectors that are being monitored Data being updated Network error monitor password authentication error No Monitor Password was entered when the projector was registered or an incorrect Monitor Password was entered s p 11 p 13 p 14 Network error TCP connection error 2 Network error ESC VP net communication error 3 Group name When project...

Page 22: ...ollowing items Check that the projector s power is turned on Check that the LAN cable is connected Check that Network Monitoring is set to ON or Standby Mode is set to Network ON in the projector s configuration menu 3 Check that the projector has been correctly connected to the network 4 You can display Replace lamp at any time preset at Environment setup in the Tool menu q The projector informat...

Page 23: ...Select Projector list from the View menu The following window will be displayed With Projector list temperature level icons are not displayed regardless of the setting of Temperature level display group view at Environment setup The Projector list lets you check the registration details for groups in a hierarchical diagram When you click on an icon Grouping view and Detail list view are scrolled s...

Page 24: ...ying projectors with problem or warning statuses in a list You can display a list of only the projectors which have a problem or warning status Procedure Select Warning and Error Projector list from the View menu The following Warning and Error Projector list window will be displayed If you move the mouse pointer over the icon of the Error information details of the error and the remedy will be di...

Page 25: ...ror High temperature warning Error information Shows the warning or problem status using the following icons Replace Lamp Lamp Error High temperature warning Lamp failure at power on Replace Air Filter High internal temperature error No Air Filter Internal Error Low Air Flow Fan error Air Flow Sensor Err Sensor error Low air flow error Supply System Error Ballast Air filter air flow sensor error A...

Page 26: ...ector properties Right click on a projector icon in Grouping view or Detail list view and select Property B A A Shows the projector s serial number If hyphens are displayed confirm the serial number on the label of the projector B Displays the projector firmware version Displaying and deleting logs In your web browser you can check a transmission log of content such as what has been controlled by ...

Page 27: ...that time will be displayed Deleting logs Procedure Select Log Delete from the View menu When the confirmation message is displayed click OK All logs will be deleted and details of EMP Monitor control operations and details of projector errors from that point onward will be recorded in a new log Monitoring window layout 27 ...

Page 28: ...ff Switch source Computer1 Switches the video input source to the Computer1 port or Computer port Switch source Computer 2 Switches the video input source to the Computer2 port Switch source BNC Switches the video input source to the BNC port Switch source S Video Switches the video input source to the S Video port Switch source Video RCA Switches the video input source to the Video port or video2...

Page 29: ...nd select Web control B The web browser will open and the Web control window will be displayed Web control lets you set the same details as the configuration menu for the projector s Projector s User s Guide q You can select projectors and right click on them to select Web control even when the following are being displayed Group properties s p 26 Warning and Error Projector list Control operation...

Page 30: ... for new timer settings p 30 Edit Lets you change the timer settings that have been selected from the timer list If a group has been selected for status checking the settings cannot be changed Delete Lets you delete timer settings that have been selected from the timer list Procedures for new timer settings Procedure A Click Add on the timer setting window The following window is displayed and the...

Page 31: ...in the configuration menu When notification messages are set to be sent in the projector s configuration menu both the settings in the configuration menu and settings made on EMP Monitor are functional Detectable status with the mail notification function differs with the projector you are using Procedure A Select Mail notification function from the Tool menu B The Set mail notification function w...

Page 32: ...il notification in the window that appears D Click OK The Set mail notification function window appears again Repeat Steps 3 and 4 to set the notification events to be notified E When the setup is complete click OK E mail notification function settings 32 ...

Page 33: ...r No Air Filter Message Remedy Low Air Flow Air Flow Sensor Err Clean Air Filter Notice No signal No image signals are being received by the projector Check the connection status and check that the power for the connected equipment is turned on Other error Stop using the projector disconnect the power cable from the electrical outlet and contact your local dealer or the nearest address provided in...

Page 34: ...nd disabling the application lock Disabling the application lock Procedure A Select Application unlock from the Tool menu B The password entry window will be displayed so enter the set password and then click OK If no password has been set default setting click OK without entering a password It is recommended that you enter a password in order to strengthen security The application lock will be ca...

Page 35: ...Appendix ...

Page 36: ...n connected correctly If the cable is not connected correctly reconnect it Has the projector been set up correctly for connection to the network Check the settings for the Network configuration menu command s Projector s User s Guide Cause Remedy Have the SMTP server IP address port number and recipient e mail address all been set correctly Check the setting details Is the projector s Network Moni...

Page 37: ...y with Seiko Epson Corporation s operating and maintenance instructions Seiko Epson Corporation shall not be liable against any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation The contents of this guide may be changed or updated without further notice Illu...

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