Problems When Starting a Scan
Using scanning software other than Epson Scan driver
Make sure the scanning software is fully installed.
See the
Start Here
sheet for instructions on installing the scanning software.
and make sure the product is ready to scan.
Make sure your cables are securely connected to the product and a working electrical outlet.
Check that the electrical outlet is working. Plug another device into the electrical outlet and check that you
can turn the power on.
Turn off the product and computer, and then check the USB connection between them to make sure it is
secure.
Make sure you select the correct product if a scanner list appears when starting to scan.
Connect the product directly to the computer’s external USB port or through one USB hub only. The product
may not work properly when connected to the computer through more than one USB hub. If the problem
persists, try connecting the product directly to the computer.
If more than one product is connected to your computer it may not work. Connect only the product you want
to use, and then try scanning again.
If the scanning software does not work properly,
and then reinstall it as described on
the
Start Here
sheet.
If the light source has reached the end of its service life, it must be replaced by a professional. For details,
.
Mac OS X
For Mac computers with Intel CPUs, the scanner driver you are using may not operate correctly if other
Epson scanner drivers (Rosetta/PPC editions) are installed. Remove the other drivers, and then install the
scanner driver you want to use.
Using the button
Depending on the product, the scanning function may not be available when using the button.
Check that compatible scanning software is installed.
Mac OS X:
Make sure you are logged on as the user who installed the scanning software. Other users must first start
Epson Scanner Monitor in the Applications folder and then press a button to scan.
Using the Transparency Unit
Make sure the document mat is removed from the scanner cover.
Make sure the optional Transparency Unit is installed correctly.
is set to an appropriate setting for your film type in the Home Mode or
Summary of Contents for Expression 11000XL - Graphic Arts
Page 2: ...Home Guide to the Product Parts Guide to the Product Parts Product Parts Light Button ...
Page 16: ...a power cord b USB cable ...
Page 34: ...Color Enhance Enhances the selected color See help for details on Epson Scan ...
Page 51: ...Place your document on the scanner glass and then close the Transparency Unit Top ...
Page 55: ...Top ...
Page 70: ...Top ...