Epson Stylus Pro 10000 Series, Installation Manual

Warranty

|

21

The key is needed by the end-user to use the Fiery Spark Software RIP (the “Software”). THIS 
LIMITED WARRANTY COVERS ONLY THE KEY, NOT THE SOFTWARE. For the 
Software license and Software warranty terms, please refer to the ELECTRONIC FOR 
IMAGING SOFTWARE LICENSE AGREEMENT, which will appear on-screen during the 
Software installation process.

What Epson Will Do to Correct Problems

: Should the key prove defective during the warranty 

period, please call the toll-free EPSON Preferred support line identified in the EPSON Preferred 
limited warranty booklet that was included with your printer. In order to access this toll-free 
number for warranty support for the key, you must have the printer’s Unit ID number, which 
was provided in the booklet. Please see the printer’s limited warranty booklet for more 
information about toll-free technical support. If you have any difficulty with the toll-free support 
number, please call (562) 276-1305 in the U.S. or (905) 709-2567 in Canada during normal 
business hours. 

When you call, an Epson service technician will provide telephone diagnostics to determine the 
cause of the problem with the key. If it is determined that the key is defective, then Epson will 
exchange the defective key. The replacement key may be new or refurbished to the Epson 
standard of quality. Exchange products assume the remaining warranty period of the original 
product.

Epson usually will ship the replacement key to your location the next business day, if notified 
before 2:00 p.m. Pacific Time. If notified after that time, the replacement key usually will arrive 
on the second business day. To secure the replacement of the key, you must provide Epson with 
a valid credit card number with sufficient credit to cover the price of the defective key. You will 
be billed at the Manufacturer’s Suggested Retail Price if the defective key is not returned to 
Epson within ten (10) business days of your call.

TO RECEIVE A FREE REPLACEMENT KEY, YOU 

MUST

 BE ABLE TO PROVIDE 

EPSON WITH YOUR DEFECTIVE KEY.

What this Warranty Does Not Cover

: 

This warranty covers only normal use in the United States 

and Canada. Epson is not responsible and will not provide a replacement key free of charge if the 
key is lost. This warranty does not cover damage attributable to third party parts, components or 
peripheral devices added to the Epson product after its shipment from Epson (for example, 
dealer- or user-added non-Epson boards). Epson is not responsible for recovery or restoration of 
data from failed components, or establishment of other than factory default settings. Epson is not 
responsible for warranty service should the Epson label or logo, or the rating label or serial 
number be removed or should the product fail to be properly maintained or fail to function 
properly as a result of misuse, abuse, improper installation, neglect, improper shipping, damage 
caused by disasters such as fire, flood, lightning, improper electrical currents, software problems, 
or interaction with non-Epson products.

Disclaimer of Warranties

: 

THE WARRANTY AND REMEDY PROVIDED ABOVE ARE 

EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESSED OR IMPLIED WARRANTIES 
INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF 
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. UNLESS 
STATED HEREIN, ANY STATEMENTS OR REPRESENTATIONS MADE BY ANY 
OTHER PERSON OR FIRM ARE VOID.