Parent topic:
Solving Problems
Cannot Send or Receive Faxes
If you cannot send or receive faxes, try these solutions:
• Make sure the recipient's fax machine is turned on and working.
• Make sure paper is loaded correctly in your product.
• Make sure you have set up your header information and have not blocked your caller ID. Otherwise,
your faxes might be rejected by the recipient's fax machine.
• Make sure Receive Mode is set to
Auto
so you can receive faxes automatically.
• Check that the cable connecting your telephone wall jack to your product's
LINE
port is secure.
• Print a fax connection report using your product control panel or fax software to help diagnose the
problem.
• Verify that the telephone wall jack works by connecting a phone to it and testing it.
• If there is no dial tone and you connected the product to a PBX (Private Branch Exchange) phone line
or Terminal Adapter, change the
Line Type
setting to
PBX
. If you still cannot send a fax, turn off the
turn off the product's dial tone detection setting. (Turning off the dial tone setting may cause the
product to drop the first digit of a fax number.)
• If you connected your product to a DSL phone line, you must connect a DSL filter to the phone jack to
enable faxing over the line. Contact your DSL provider for the necessary filter.
• If your telephone line has static, turn off your product's error correction mode fax communication
setting and try faxing again.
• Try lowering your product's fax speed setting.
• Make sure the error correction mode (ECM) setting is turned on if you are trying to send or receive a
color fax.
• If your telephone line uses call waiting and you have trouble receiving faxes, turn off call waiting to
prevent disruption of incoming faxes.
Note:
If your product is connected to a VoIP (Voice over Internet Protocol) phone line, keep in mind that
fax machines are designed to work over analog phone lines. Epson cannot guarantee that fax
transmission will work when using VoIP.
If your phone line includes voice mail answering services, calls or faxes may be inadvertently received
by your voice mail service.
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Summary of Contents for WF-5620
Page 1: ...WF 5620 User s Guide ...
Page 2: ......
Page 119: ...You see a window like this 2 Click the Scan icon 119 ...
Page 134: ...You see this window 134 ...
Page 180: ...You see this window 3 Select Fax Settings for Printer Select your product if prompted 180 ...
Page 193: ...You see this window 4 Select Speed Dial Group Dial List 193 ...
Page 241: ...Related references Ink Cartridge and Maintenance Box Part Numbers 241 ...