Cannot stop printing even though the print job was cancelled from the
computer
❏
Was the print job sent from a network computer running
Mac OS X v10.6.x?
If all of the following conditions apply to your environment, you cannot stop printing from the computer.
- The product supports AirPrint.
- The print job was sent from a connected network computer running Mac OS X v10.6.x.
- In the Bonjour settings for Web Config, set the Top Priority Protocol to
IPP
.
In this case, press the cancel button on the product’s control panel to stop printing.
If you want to be able to stop printing using the computer, make the following settings.
1. Open Web Config.
2. Click
AirPrint Setup
.
3. Select
Port9100
in the Top Priority Protocol pull-down menu, and then click
OK
.
4. If Top Priority Protocol:Port9100 is displayed, click
OK
.
5. Close the browser.
6. Select
System Preferences
from the Apple Menu.
7. Click the
Print & Fax
icon.
8. Select the product that you want to set from the product list, and then click
-
to delete the product.
9. Click
+
under the
Printers
list, and then select the product that you want to set from the network printer list.
10. When your product name is displayed in the Name box, click the
Add
button.
If you print from the re-registered product, you can stop printing from the computer.
Cannot print a CD/DVD label from Epson application
❏
Did you select an Epson product name on the Use menu?
If you connect your product to a network using the Bonjour protocol, select your Epson product name on the
Use
menu in the driver. Otherwise some functions in Epson applications will not be available.
iOS
Even though the device sends a multiple-page print job using AirPrint, the
printer prints only the last page
❏
Is the device running iOS 4.x?
AirPrint-compatible printers support devices running iOS 5.x or later. When using AirPrint to print, use iOS 5.x
or later. The printer may not print normally with iOS 4.x. If you are using iOS 4.x, upgrade the operating system to
iOS 5.x or later. To upgrade the operating system, visit the Apple Web site.
Android
Cannot access the internet when connecting to a product using the Wi-Fi Direct
access point mode
❏
Are you using an older version of Epson iPrint?
When printing from an Android device using the Wi-Fi Direct access point mode, use the latest version of Epson
iPrint.
Network Guide
Troubleshooting
31
