Related tasks
Changing Automatic Update Options
Product Status Messages
You can often diagnose problems with your product by checking the messages on its LCD screen. You
can also see help information and how-to instructions on the screen. Press the
home button, if
necessary, press the left or right arrow button, select
Help
, then press
OK
.
LCD screen message
Condition/solution
Paper jam
Paper is jammed in the product. Follow the instructions on the LCD screen to
remove the jammed paper from the indicated area.
Paper out
No paper is loaded. Load paper in the product.
Photos not recognized.
There is a problem with originals placed on the product. Check to make sure
Place the photos
they are placed correctly and repeat the operation.
correctly on the scanner
glass.
Printer error. Turn the
A fatal error has occurred. Turn the product off and then back on again. If the
power off and on again.
error continues, check for a paper jam. If there is no paper jam, contact
For details, see your
Epson for support.
documentation.
Communication error.
Make sure the computer is connected to your product and your software is
Check if a computer is
installed correctly.
connected.
A printer's ink pad is
The ink pads are near the end of their service life and the message will be
nearing the end of its
displayed until the ink pad is replaced. Contact Epson for support. (To
service life. Please
resume printing, press the
start button.)
contact Epson Support.
A printer's ink pad is at
The ink pad is at the end of its service life. Turn off the product and contact
the end of its service life. Epson for support.
Please contact Epson
Support.
Memory card or external Make sure the memory card or external device is inserted correctly and
device not recognized.
meets the specifications for your product.
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