Network Software Cannot Find Product on a Network
If EpsonNet Setup cannot find your product on a network, try these solutions:
• Make sure your product is turned on and connected to your network. Verify connection using your
product control panel.
• Check if your network name (SSID) contains non-ASCII characters. Your product cannot display non-
ASCII characters.
• If necessary, reinstall your product software and try running EpsonNet Setup again:
1. Reset your product's network settings to their factory defaults.
2. Windows only: uninstall your product software.
3. Initialize your router following the instructions in your router documentation.
Note:
If you are reading these instructions online, you will lose your internet connection when you
initialize your router, so note the next step before initializing it.
4. Download your product software from the Epson website, or install it from the CD that came with
your product using the instructions on the
Start Here
sheet.
• If you have replaced your router, reinstall your product software to connect to the new router.
Parent topic:
Related concepts
When to Uninstall Your Product Software
Product Does Not Appear in Mac OS X Printer Window
If your product does not appear in the Mac OS X printer window, try these solutions:
• Turn your product off, wait 30 seconds, then turn it back on again.
• If you are connecting the product wirelessly via EpsonNet Setup and you do not see the Wi-Fi antenna
icon with connection bars on your LCD screen, make sure your product software was installed
correctly. If necessary, reinstall your software.
Parent topic:
Related concepts
When to Uninstall Your Product Software
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