Epygi Quadro16x, Manual

Page 1: ...emplate dot Last saved 5 26 2006 8 42 00 PM by Liana Badalyan Abstract This document explains how to use Quadro telephony services on IP phones tested with the Quadro and provides with the feature codes dialed on IP phones to access those services Please Note This document contains confidential and proprietary information owned by Epygi Technologies Ltd Any copying use or disclosure of the documen...

Page 2: ...Feature Codes in Auto Attendant 11 6 4 1 Administrator Login 12 7 Quadro PBX Services Accessible during a call 13 To Park a Call 13 7 1 Snom190 14 7 1 1 Limitations Specific to Snom190 14 7 1 2 Feature Codes on Snom190 14 7 2 Snom200 16 7 2 1 Limitations Specific to Snom200 16 7 2 2 Features Codes on Snom200 16 7 3 Snom220 18 7 3 1 Limitations Specific to Snom220 18 7 3 2 Features Codes on Snom220...

Page 3: ...itations Specific to Aastra9133i 34 7 11 2 Feature Codes on Aastra9133i 34 7 12 IpDialog SipTone II ST201 36 7 12 1 Limitations Specific to IpDialog SipTone II ST201 36 7 12 2 Feature Codes on IpDialog SipTone II ST201 36 7 13 Sipura SPA 841 IP Phone 38 7 13 1 Limitations Specific to SPA 841 IP Phone 38 7 13 2 Feature Codes on SPA 841 IP Phone 38 7 14 Iwatsu SIP Phone 40 7 15 Limitations Specific ...

Page 4: ...phone is configured as a Quadro s local IP extension or remotely the phone is configured as a Quadro s remote extension 2 References Quadro Manual II Administrator s Guide of the corresponding release Quadro Manual III Extension User s Guide of the corresponding release IP Phones and IP Lines Configuration Guide 3 Requirements and Preparations SW 3 1 x is running on Quadro2x 4x 16x Quadro is conne...

Page 5: ...Aastra 9112i Application version 1 3 1 1095 Aastra 9133i Application version 1 3 1 1095 ACT P104SLD Version 02 09 ATCOM AT 320 1 48 CISCO 7960 POS3 07 4 00 IpDialog ST201 Application SipTone 1 2 0 rc Z_21 IWATSU IX 6IPKTD A WH Firmware 2 00 09V4A POLYCOM SoundPoint IP300SIP Application SIP software 1 6 2 0041 Boot BootROM 2 5 0 0006 SIPUra SPA 841 3 1 4 a Snom 190 Application snom190 SIP 3 60s Sno...

Page 6: ... but after dialing the called destination For other services of the Quadro not supported by an individual SIP phone refer to Limitations Specific to the corresponding Phone section below Please note If a particular feature is supported both by the Quadro and a SIP phone the Quadro s feature must be used Using a SIP phone s feature not supported by the Quadro is left at the user s wn risk o 6 Quadr...

Page 7: ...ions used to identify the calls routed through the RADIUS server Identity Code can be used to identify certain called destinations Please Note You may accelerate establishing a connection by a pound r sign dialed at the end of the number 6 2 PBX Services Accessible at the Dial Tone The table below presents the feature codes for PBX services accessible at the dial tone characterized by starting wit...

Page 8: ...get activated User loginÆ Supplementary Services Use the same key combination to deactivate the service The feature code will have no effect if no unconditional forwarding is configured for Any Address Other Addresses Instead the system will ask to configure the forwarding settings first 6 2 4 To Switch Do Not Disturb Mode Dial hc and hang up Your phone bell will be off during the period indicated...

Page 9: ...t Message d Get Date Time info b Greeting Message GM d Incoming Blocking Message IBM e Outgoing Blocking Message OBM f Your Name g Out of Office Message OFM e Play Previous Message f Play Current Message g Play Next Message b Listen to current GM b Listen to current IBM b Listen to current OBM b Listen to current Name b Listen to Current OFM h Print the attached FAX and press START on the FAX mach...

Page 10: ...sage Dial b to mark the message as Urgent or press pound to assign the Normal priority Dial b to mark the message as Urgent or press pound to assign the Normal priority Please Note The service is restricted regarding sending a message to the PSTN destinations Message will be successfully received by the destination if all of the following conditions fit The connection to the destination is success...

Page 11: ...when accessing the AA from the PSTN line to make IP or local calls This feature can be used when calling to PSTN t ugh the AA hro After call o This feature is not available on the second Quadr Auto Atten establishment dant calling from one Auto Attendant to another Remote Configuration Menu allows remote enabling disabling of Unconditional Call Forwarding service for Any Address Other Addresses on...

Page 12: ...eeting c Record a New AA Menu Message d Restore Default AA Greeting d Restore Default AA Menu Message r Stop Recording or Playback r Stop Recording or Playback b Greeting Message GM d Incoming Blocking Message IBM e Outgoing Blocking Message OBM f Your Name g Out of Office Message OFM b Listen to Current GM b Listen to Current IBM b Listen to Current OBM b Listen to Current Name recorded b Listen ...

Page 13: ...sion This is usually the first available extension initially configured for call parking To retrieve the parked call locally dial the prompted call park extension number on any phone locally connected to the Quadro In case of remote access dial the SIP username of the extension The system will ask for authentication Enter the password of the call park extension or press r if the extension has no p...

Page 14: ...le a call is on hold you can make a second call by dialling your desired phone number To resume the call on hold press either the R Hold key again or the line key associated with the held call You can also put a call on hold and immediately get a dial tone by pressing any free line key 7 1 2 2 To Accept a Second Incoming Call Press the key with a blinking LED This puts the call in progress on hold...

Page 15: ...d to Consult the second party i e to announce the call Press the soft key Xfer or hook on the handset to connect the call partner on hold to the called party 7 1 2 5 To Make a Call Conference When the phone is connected with two calls one on hold and one active press the function key Cnf On to connect all three parties in a conference Pressing the function key Cnf Off during a conference disconnec...

Page 16: ... a dial tone on a free line While a call is on hold you can make a second call by dialling your desired phone number To resume the call on hold press either the R Hold key again or the line key associated with the held call You can also put a call on hold and immediately get a dial tone by pressing any free line key 7 2 2 2 To Accept a Second Incoming Call Press the key with a blinking LED This pu...

Page 17: ...press the key Consult the second party i e to announce the call Press the soft key Xfer or hook on the handset to connect the call partner on hold to the called party 7 2 2 5 To Make a Call Conference When the phone is connected with two calls one on hold and one active press the function key Cnf On to connect all three parties in a conference Pressing the function key Cnf Off during a conference ...

Page 18: ... the held call You can also put a call on hold and immediately get a dial tone by pressing any free line key 7 3 2 2 To Accept a Second Incoming Call Press the key with a blinking LED This puts a call in progress on hold and receives an incoming call To terminate the call in progress and resume the one on hold press Cancel To put the call in progress on hold and resume the one on hold press the ke...

Page 19: ...Using Quadro Features on IP Phones 7 3 2 5 To Make a Call Conference When the phone is connected with two calls one on hold and one active press the function key F3 or the key Conf to set a conference PAGE 19 29 May 2006 ...

Page 20: ... a second call by dialling your desired phone number To resume the call on hold press either the hold key again or the line key associated with the held call You can also put a call on hold and immediately get a dial tone by pressing any free line key 7 4 2 2 To Accept an Incoming Call Press the key with a blinking LED This puts the call in progress on hold and receives an incoming call To termina...

Page 21: ...call Press the soft key Xfer or the transfer key to connect the call partner on hold to the called party 7 4 2 5 To Make a Call Conference When the phone is connected with two calls one on hold and one active press the soft key Cnf On to connect all three parties in a conference Pressing the function key Cnf Off or disconnects the conference and drops the calls PAGE 21 29 May 2006 ...

Page 22: ...one number To resume the call on hold press either the flash key or the line key associated with the held call You can also put a call on hold and immediately get a dial tone by pressing any free line key 7 5 2 2 To Accept a Second Incoming Call Press the key with a blinking LED This puts the call in progress on hold and receives an incoming call To terminate the call in progress and resume the on...

Page 23: ...onnect the call partner on hold to the called party 7 5 2 5 To Make a Call Conference When the phone is connected with two calls one on hold and one active press the conference key Pressing the function key or disconnects the conference and puts the calls on hold PAGE 23 29 May 2006 ...

Page 24: ... on the keypad or the soft key Hold To resume the held call press Resume 7 6 2 2 To Accept a Second Incoming Call Put a call in progress on hold see above Use the arrow keys on the keypad to receive a second call Press Answer to receive the call or Reject to reject it 7 6 2 3 To Blind Transfer a Call During a call press the soft key More then Trnsfr This puts the call in progress on hold Press Bli...

Page 25: ... Make a Call Conference During a call press the soft key More then Conf This puts the call in progress on hold Dial the phone number to which the call on hold is to be transferred to and press Dial Press Conf to join both calls into a conference PAGE 25 29 May 2006 ...

Page 26: ... that the call waiting service for that extension is activated BOTH on the Quadro Call HandlingÆ Call WaitingÆ Enable Call Waiting Service AND on the phone SettingsÆCall PreferencesÆCall Waiting During a call press the soft key Answer to put the call in progress on hold and receive an incoming one To switch between the calls use arrow keys in the middle of the base unit To terminate a call press t...

Page 27: ...ce During a call press the soft key Conf This puts the call in progress on hold Dial a third participant s phone number and press the soft key Dial Consult the called party i e to announce the call conference Press Join to set a conference with both parties If you choose to terminate the conference by pressing End Call the two parties in the conference can still continue the call PAGE 27 29 May 20...

Page 28: ...ay make a second call while the first one is on hold or 2 During a call press the key with a white dot on and select the Hold sub item by pressing OK The party is put on hold but a dial tone is not provided on the line To resume the held call press OK again 7 8 2 2 To Accept a Second Incoming Call Press the key OK to put the call in progress on hold and accept an incoming call To terminate the cal...

Page 29: ...all Switch to the second line by pressing OK and make or accept an incoming call The call in progress is put on hold Press the key with a white dot on Select the Transfer sub item use arrow keys to move up or down through the menu items and press OK The call partner on hold will be transferred to the called or calling number PAGE 29 29 May 2006 ...

Page 30: ...To put a call in progress on hold press the Hold key on the phone keypad The LED of the corresponding line key starts blinking indicating that you have a call on hold To resume the call on hold either press the Pickup soft key or press the line key with a blinking LED While a call is on hold you can make a second call by switching to a free line available press the corresponding line key This prov...

Page 31: ...press the soft key Dial Consult the called part and press Xfer again The party on hold is transferred to the called party 7 9 2 5 To Make a Call Conference Press the Conf key on the keypad during a call This puts the call in progress on hold and switches to a free line available Dial a third party s phone number and press the soft key Dial You may talk to the called party while the other is on hol...

Page 32: ...IP Phones section can be accessed by using corresponding programmable keys PBX Services Keys Soft Keys Call Hold Hold Call Waiting Swap Call Blind Transfer XferÆdial the numberÆXfer Call Transfer with Consultation XferÆdial the numberÆ Dial ÆconsultÆXfer Call Conference ConfÆ dial the numberÆ Dial ÆConf 7 10 2 1 To Put a Call on Hold To put a call in progress on hold press the Hold key on the phon...

Page 33: ...ll is to be transferred and press the soft key Dial Consult the called part and press Xfer again The party on hold is transferred to the called party 7 10 2 5 To Make a Call Conference Press the Conf key on the keypad during a call This puts the call in progress on hold and switches to a free line available Dial a third party s phone number and press the soft key Dial You may talk to the called pa...

Page 34: ...all on Hold To put a call in progress on hold press the Hold key on the phone keypad The LED of the corresponding line key starts blinking indicating that you have a call on hold To resume the call on hold press the Line Key with a blinking LED While a call is on hold you can make a second call by pressing the key of a free line This provides a dial tone on that line enabling you to make a second ...

Page 35: ...2 5 To Make a Call Conference Press the Conf key on the keypad during a call This puts the call in progress on hold and switches to a free line available Dial a third party s phone number and press the soft key Dial You may talk to the called party while the other is on hold Press Conf again to join the parties in a conference You may disconnect either of the both parties from the conference and r...

Page 36: ... again While a call is on hold you can make a second call by switching to line 2 press Line1 2 Or Press Line1 2 to put the call in progress on hold and switch directly to line 2 To terminate the call in progress and resume the held one press MENU HANGUP To resume the call on hold without terminating the call in progress press Line1 2 7 12 2 2 To Accept a Second Incoming Call Press Line1 2 to put t...

Page 37: ...ll The call in progress is put on hold Consult the called or caller party Press VM XFER The call partner on hold is transferred to the called or caller party disconnecting you from both calls 7 12 2 5 To Make a Call Conference During a call switch to line 2 by pressing Line1 2 and make or accept an incoming call Press SET CONF to join both parties in a conference PAGE 37 29 May 2006 ...

Page 38: ...h red indicating that the call is on hold While a call is on hold you can make a second call press the line key of a free line available to get a dial tone and dial the number To resume a call on hold press the line key associated with the held call If the phone is connected to two calls one is in progress and the other is on hold use their line keys to switch between the calls 7 13 2 2 To Accept ...

Page 39: ...t key After consulting the called party for example to announce the call press the xfer key again The call on hold will be transferred to the called destination 7 13 2 5 To Make a Call Conference During a call press the conf key which is the leftmost soft key This puts the call in progress on hold and provides a dial tone on a free line available Dial the third participant s telephone number and p...

Page 40: ...all Blind Transfer FK 27 Ædial the numberÆhang up the phone Call Transfer with Consultation FK 27 Ædial the numberÆconsultÆ hang the phone 7 15 1 1 To Put a Call on Hold During a call press the hold FK 36 key To resume a call on hold press the hold FK 36 key again 7 15 1 2 To Blind Transfer a Call During a call press the Call Transfer FK 27 key This puts the call in progress on hold and provides a...

Page 41: ...Epygi Technologies Using Quadro Features on IP Phones PAGE 41 29 May 2006 ...

Page 42: ...n hold you can make a second call Dial the phone number you wish to call and press r If the phone is connected to two calls one is in progress and the other is on hold use the Hold key to switch between those calls 7 16 2 2 To Accept a Second Call During a call press the Hold key This puts the call in progress on hold and receives an incoming call 7 16 2 3 To Blind Transfer a Call During a call pr...

Page 43: ... indicating that the call is on hold While a call is on hold you can make a second call press the line button of a free line available to get a dial tone and dial the number To resume a call on hold press the line button associated with the held call If the phone is connected to two calls one is in progress and the other is on hold use their line buttons to switch between the calls 7 17 2 2 To Acc...

Page 44: ... to be transferred to and press r As the call is set up consult the called party i e to announce the call and press Transfer again 7 17 2 5 To Make a Call Conference During a call press the conference key to put the call in progress on hold and to get a dial tone on a free line available Dial a third participant s number and press r As the call is set up press the button again to connect the party...