QuadroFXO Manual II: Administrator's Guide
Quadro's Graphical Interface
QuadroFXO; SW Version 5.1.x
42
Please Note:
Login Extension drop down list and Automatically Enter Call Relay Menu checkbox have no sense for Auto Attendant with custom
The Description text field allows entering an optional comment.
Callback Settings
The Enable Callback checkbox selection gives the possibility for a specified trusted caller to use the Instant Call Back service (see chapter
The Callback Call Type drop down list includes possible callback call types (PBX, PSTN, SIP and Auto).
The Callback Destination text field requires the destination number where Quadro should instantly call back to. The value inserted in this field is
dependent on the selected callback call type: for PBX, 2-digit extension is required, for SIP, the SIP address is requires and for PSTN, a PSTN
number is required. Auto is used for undefined call types: destination (independent on whether it is a PBX number, SIP address or PSTN number)
will be reached through
table. If this field is left empty, the callers address will be implied as a callback destination.
Please Note:
The Call Back service is functional and enabled only for PSTN callers.
To Add an Authorized phone to the database
1.
Enter the desired Auto Attendant Settings page.
2.
Select
Edit Authorized Phones Database to enter the Authorized Phones Database page.
3.
Press
the
Add button on the Authorized Phones Database page. The Add Entry page will appear in the browser window.
4.
Choose the call type and enter a caller address in the corresponding text field.
5.
Select
a
Login Extension and the Automatically Enter Call Relay Menu checkbox (if required).
6.
Enable Call Back service if required and define a Call Back Destination in the same named field.
7.
Fill in an optional Description in the appropriate field, if required.
8.
Press
Save to submit the settings.
To Delete an Authorized phone from the database
1.
Enter the desired Auto Attendant Settings page.
2.
Select
Edit Authorized Phones Database to enter the Authorized Phones Database page.
3.
To remove an authorized phone(s), select one or more checkboxes of the corresponding records that should be deleted from the Authorized
Phones Database table. Press Select all if all records should be deleted.
4.
Press
the
Delete button on the Authorized Phones Database page.
5.
Confirm the deletion by clicking on Yes or cancel the action by clicking on No.
Call Back Services
With Call Back service, PSTN callers can save a call charge when calling to and through Quadro. Quadro provides the possibility of creating a list of
those trusted PSTN callers that are allowed to make free of charge calls to Quadro's Auto Attendant or through its Call Relay menu to the third party
IP or PSTN destination. Two types of Call Back services are available on the Quadro: Pre-configured Call Back and Remote Call Back
Configuration.
Pre-Configured Call Back
For Pre-configured Call Back, a list of trusted PSTN callers must be configured in the Quadro's Authorized Phones Database using Web
Management. The Call Back service should be enabled and a valid callback destination should be specified for each PSTN caller.
To use Pre-configured Call Back, the PSTN caller registered in the Authorized Phones Database simply calls to the PSTN number attached to the
Quadro FXO line (the FXO line should be previously routed to the Auto Attendant from the
page) from the global PSTN network. Let
the call to ring twice and then hang up. Call Back will be instantly activated, and Quadro will call back to the defined Call Back destination. By
answering the incoming call the PSTN party will be connected to the Auto Attendant menu.
Remote Call Back
The Remote Call Back Configuration service is used by authorized PSTN caller to configure or reconfigure by an authorized PSTN caller using a
phone and calling to the Quadro's Auto Attendant. Remote Call Back Configuration is divided into two modes accessible from the Quadro's Auto
Attendant: Permanent Call Back and Non-Permanent Call Back.
Please Note:
Remote Call Back Configuration services are only available when the Automatically Enter Call Relay Menu checkbox is disabled in
Authorized Phones Database for the trusted user.
Permanent Call Back service allows the callers registered in the Authorized Phones Database to create a new trusted PSTN Caller with Call Back
enabled. They can also modify the Call Back destination of an existing PSTN Caller in the Authorized Phones Database. By calling Quadro's PSTN
number (that is previously routed to the Auto Attendant) and entering the Auto Attendant menu, the caller can use the
*6
code (see Feature Codes)
to create a new trusted PSTN Caller as well as to modify the Call Back destination for the already registered Caller in the Authorized Phones
Database.
Entering the Permanent Call Back reconfiguration menu, the system will ask the caller to login by dialing the number and an appropriate password
for the Quadro's extension that is used as login extension in Call Back settings. After entering the login successfully the PSTN callers should follow
the voice instructions for configuring a new entry or reconfiguring the existing entry in Authorized Phone database.
