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9
Frequently Encountered Problems
This section outlines some of the most frequently encountered problems when trying to
configure the DL4500. If the problem you are having is not located in this section, please
contact
technical support
.
9.1 Device Installer cannot find the DL4500
If for some reason the Device Installer software cannot find the DL4500 on the Ethernet
network, it can possibly be because one of the following problems:
1.
Another device on the Ethernet network has the same IP address that is
currently assigned to the DL4500.
2.
The DL4500 may have an IP address in which the network ID portion
of the address does not match the network ID that is being used by the
Ethernet network.
In order to assign an IP address to the DL4500, the address resolution protocol (ARP)
will be used. Using the ARP command will only temporarily change the IP address in
the device. To configure the unit so that it keeps the IP address, you must telnet to the
unit and change its IP address from the configuration menu. In order for the ARP
command to work in Windows 95, the ARP table on the PC must have at least one IP
address defined other than its own. To use the ARP command to assign a temporary IP
address, follow the steps below.
1.
Open an MS DOS command prompt window.
2.
At the command prompt, type the following to view the ARP table.
arp –a
To add another value to the ARP table, ping another device on the current network.
3.
Use the following ARP command to add the DL4500 to the ARP table.
arp –s xxx.xxx.xxx.xxx aa-bb-cc-dd-ee-ff
The first entry after the arp –s is the IP address that you wish to temporarily assign to
the DL4500 (denoted by xxx.xxx.xxx.xxx). The next entry is the MAC address of the
DL4500 which can be located on the bottom of the unit (denoted by aa-bb-cc-dd-ee-
ff).
4.
Open a telnet session to the DL4500 using port 1. This is done by typing the
following at the command prompt.
telnet xxx.xxx.xxx.xxx 1