ERA TOUCHKEY, User Manual

Page 1: ...Smarter Handle USER GUIDE F O R T H E H O M E O W N E R ...

Page 2: ...our website Or contact us for further assistance or support Visit www eratouchkey com or call us 0345 646 1487 Welcome to ERA Smart Home a complete ecosystem for home security Visit eratouchkey com to find out how to combine TouchKey with the ERA Smart Home series of home security devices Including a smart alarm system video doorbell and indoor and outdoor cameras ...

Page 3: ...print Unlocking the fingerprint sensor if required Unlocking TouchKey using the Smart Home App Auto unlock TouchKey with Geolocation via Bluetooth Setting up voice control Account access and user permissions Adding a Guest Family User First login and change of password for Guest Family User To decommission a device Deleting an ERA account Understanding your TouchKey Warranty Information 1 2 3 4 5 ...

Page 4: ... the lock will beep once Depending on the orientation of your door you may have a left or right handle installed The orientation of the batteries within the battery compartment will differ for each Please ensure you check that the battery is fitted the correct way see diagram within compartment Inserting Batteries 1 2 3 1 ...

Page 5: ...BLUE after reboot to confirm the product has been reset There is a small pinhole reset button on the side of the internal handle just above the handle grip Using a pin or the point of a paperclip place into the hole and press for at least 5 seconds Release pin you will hear a beep and your TouchKey will reboot 4 1 2 3 5 2 ...

Page 6: ... on ERA TouchKey Stand within 2m of the TouchKey and ensure the power is on The LED will go RED Press Next Select your TouchKey device in the Select Product page You will receive a Bluetooth Pairing Request click Pair to initiate Once connected enter a name for your TouchKey device and press Add This will now add your TouchKey to your account 1 2 3 4 5 6 7 8 9 XXXX Select Product ERA TouchKey ERA ...

Page 7: ...oth in your phone settings 1 2 3 4 5 6 Open the ERA Smart Home App iOS or Android Select TouchKey from the menu Press Add Insert the batteries into your TouchKey Select your TouchKey on the Connect to your TouchKey page Select Product ERA TouchKey ERA c8077j04i8 Connect to your TuchKey Select your TouchKey 4 ...

Page 8: ...t finger thumb place this over the black sensor on the front of the external handle The GREEN LED on the external handle will stay illuminated for 2 3 seconds while the App takes an image The fingerprint icon will update once successful 1 2 3 4 5 6 7 8 Select Product ERA TouchKey Settings TouchKey Name Fingerprints Auto Unlock Audio Settings Delay Interval Settings TouchKey Name Fingerprints Auto ...

Page 9: ... to the right of the relevant fingerprint useful for multiple households Test a fingerprint works by closing the App and placing the stored fingerprint on the TouchKey device To add additional fingerprints and users repeat the above steps 9 10 11 12 13 14 15 16 The process will time out after 90 seconds Please watch the video for further information on fingerprint setup Fingerprints John s Access ...

Page 10: ...uthentication that an authorised user is trying to unlock the door Standing near the door open the Smart Home app and go the to TouchKey dashboard You will see a message in the TouchKey dashboard that the fingerprint sensor is disabled When prompted press and hold a registered fingerprint on the app screen for a few seconds The app screen will switch from red to green as the fingerprint is verifie...

Page 11: ...less than 2m from the TouchKey handle and that Bluetooth is enabled on your mobile device Select TouchKey from the menu Press the centre of the circle containing the padlock to unlock TouchKey A GREEN LED light will display on the external handle Please then push the handle down to open the lock 4 1 2 3 2m 8 ...

Page 12: ...ange location access in your ERA Smart Home App to Always without setting geolocation will not function You must leave your App open in the background on your phone for geolocation to initiate If you close the App you will get a notification that services to the handle have stopped and request you reopen the App to restart services to the handle You must move outside the 200 metre range from your ...

Page 13: ...A Smart Home app and click on TouchKey settings Select the Voice Unlock setting in the menu You will see a request to allow the ERA Smart Home app to use Siri click OK Follow the on screen Siri prompts to finalise set up Voice unlock is now active with the default phrase Select Product ERA TouchKey Settings TouchKey Name Fingerprints Auto Unlock Audio Settings Delay Interval ERA c8077j04i8 Add Tou...

Page 14: ...leges access a Create an account b Add products c View the cameras and video doorbell d Arm and disarm the alarm e Change settings for all registered products f Delete products g Add Guest Family Users h Add or delete any TouchKey fingerprint i Delete the account A Family User has the following access a Access products if user permissions allow dashboard only for cameras video doorbell alarm b Vie...

Page 15: ...ose the functions you wish to share by selecting deselecting the options Once you have set up any specified dates times access levels etc click Save You will then receive a notification that the Guest Invitation has been sent The Guest user you have created will be added to the Guest User List in your App 1 2 3 4 5 6 7 No Access revokes any access Anytime Key unlimited access until you revoke One ...

Page 16: ... User Then enter a brand new password confirm this password and then click Save Download the ERA Smart Home App iOS or Android 1 Open the App on your mobile device and create an account by completing required details 2 To use the App you must agree to ERA s Terms of Service and Privacy Policy 3 4 5 6 Open Account Settings In the Security section select Change Password 13 ...

Page 17: ...elete all fingerprints you need to be within 2m of the handle to perform this action Go to the bottom of the TouchKey Settings page You will see the Delete TouchKey icon Now click Delete TouchKey Please FACTORY RESET your TouchKey lock to restore the lock to the factory settings See page 2 Go to Fingerprint settings in the TouchKey Settings page Click on the Fingerprint you want to delete You will...

Page 18: ...or 2 3 secs TouchKey has been Hard Reset Flashing Blue Light TouchKey is in initial Bluetooth pairing mode Single Green light for 2 3 secs Successful opening by Bluetooth or Fingerprint Single RED light for 2 3 secs Fingerprint not validated for opening Continuous Red LED flashing for 2 minutes Doorlock Tamper Continuous Red LED flashing for 2 minutes If after the delay the sensor is giving the si...

Page 19: ...duct at the point of purchase Conditions In order to take advantage of our guarantee you must comply with the following conditions 1 This limited guarantee is not transferable and is extended only to and is solely to the benefit of the original purchaser of the product Please retain your dated sales invoice as proof of purchase and forward this to us if you wish to make a claim under this guarante...

Page 20: ...red by the Waste Electrical or Electronic Equipment WEEE Directive It should not be disposed of with other household or commercial waste At the end of the product s useful life the packaging and product should be disposed of via a suitable recycling centre EC Declaration of Conformity ERA hereby declare that this equipment complies with the essential requirements of the Radio and Telecommunication...