Our Promise
We at ERA firmly believe in the quality of our goods. Our technology achieves outstanding performance
and durability and we can therefore offer, in addition to your statutory rights, an additional limited
guarantee. In the event of any material defects in any product manufactured by us due to faulty design,
materials and/or workmanship, and which arise following correct installation and during normal use in
accordance with our instructions, as included in the product packaging, within the period of two years from
the date of purchase, we will either repair, provide a replacement, substitute with an equivalent product free
of charge from our then current range or refund in full the amount paid for the product at the point of
purchase.
Conditions
In order to take advantage of our guarantee, you must comply with the following conditions: -
1. This limited guarantee is not transferable and is extended only to, and is solely to the benefit of, the
original purchaser of the product. Please retain your dated sales invoice as proof of purchase and forward
this to us if you wish to make a claim under this guarantee.
2. Products must be installed, used and maintained in accordance with our instructions otherwise the
guarantee will be invalidated.
3. The product must not be damaged or modified in any way nor must it have been subjected to any
unauthorised repairs.
Exclusions
A full list of exclusions can be found within the full product guarantee, as detailed on our website
www.eratouchkey.com. This guarantee is in addition to your contractual and statutory rights and does not
affect your statutory rights.
Warranty Information
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