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4
TROUBLESHOOTING
Your notebook PC is sturdy and subject to few problems in the field. However, you
may encounter simple setup or operating problems that you can solve on the spot, or
problems with peripheral devices, that you can solve by replacing the device. The
information in this section helps you isolate and resolve some of these straightforward
problems and identify failures that require service.
4-1
Identifying the Problem
If you encounter a problem, go through the following procedure before pursuing com-
plex troubleshooting:
1. Turn off your notebook PC.
2. Make sure the AC adapter is plugged into your notebook PC and to an active AC
power source.
3. Make sure that any card installed in the PC Card slot is seated properly. You can
also remove the card from the slot, thus eliminating it as a possible cause of failure.
4. Make sure that any devices connected to the external connectors are plugged in
properly. You can also disconnect such devices, thus eliminating them as possible
causes of failure.
5. Turn on your notebook PC. Make sure it has been off at least 10 seconds before
you turn it on.
6. Go through the boot sequence.
7. If the problem has not been resolved, contact your support representative.
Before you place the call, you should have the following information ready so that the
customer support representative can provide you with the fastest possible solution:
•
Product name
•
Product configuration number
•
Product serial number
•
Purchase date
•
Conditions under which the problem occurred
