14
A PROMISE FROM THE EMPLOYEES AT ERGONOMIC PRODUCTS, INC.
At Ergonomic Products, Inc., we understand that placing a dental equipment order, whether it be with a
local distributor, one of the big names in the industry or a specialty firm like ours, can be difficult. We
understand your fears in making such an investment. Whether your order is large or small, we promise
to treat every customer with the same level of complete honesty and courtesy. We know you won’t get
this kind of commitment everywhere you go.
We promise to give you answers to your technical questions as quickly as possible. Our technical people
are working diligently every day to deliver the finest equipment. When a service need does occur, we
will take full responsibility and do everything in our power to correct the problem.
We promise to always truthfully describe our products and the technology they provide you with. We
are sure that our equipment is absolutely the best available. Period. We believe that it will tell its own
story. We will never sell you more than our equipment can deliver. Life is too short for that.
We promise to offer you a significant warranty on our products that we will unequivocally stand behind.
•
10-year limited warranty on all Corian
®
surfaces*
•
5-year warranty on all RapidCarts
®
**
•
•
3-year warranty on all Workstations
®
•
1-year warranty on all storage tubs and bins
•
3rd party components carry the original manufacturer’s warranty:
o
1-year warranty on scalers
o
1-year warranty on curing lights
o
o
1-year warranty on BienAir Electric Motors
* Limited t
o manufacturer’s defects only
** Excludes powder coated RapidCarts
®
tops (1 year warranty)
**** Excludes bulbs
We promise to offer you prompt, inexpensive repairs. Products under warranty will, of course, be fixed
as quickly as possible and service will be done on site if feasible. If it must be returned to our technical
center, it will be returned to you without additional shipping charges. If the time needed to repair it will
affect your practice schedule, we will try to provide a loaner so as to not interrupt your service to your
patients. In an emergency, our Doctor Delivery Power Channels® will ship overnight. The entire new
unit can be placed in service in 45 minutes or less. No one else in the industry can come close to this
level of response. Further, if a warranty does not apply, we will quickly repair your product and promise
that our repair costs are very modest.
Should your office damage equipment, due to improper use or inadequate installation or maintenance,
we’ll still make sure to fix your problem, promptly and without complaint.
We promise to continuously satisfy you with our products and services. We think of our customers as
friends. We want to hear from you and help you improve your practice.
Sincerely,
The Staff at Ergonomic Products, Inc. 1-866-ERGO-4-US
