888-SV-22DL-00 rev C
13
Troubleshooting
visit our website:
www.ergotron.com
Symptom
Probable Cause
Solution
Riser moves up or
down too easily or with
difficulty; or equipment
on riser does not stay
in desired position.
Improper riser
counterbalance.
Follow "Set Riser Lift Tension" Adjustment
procedure in step 9 on page 5.
Mounted equipment
exceeds weight capacity.
Compare weight of mounted equipment to
recommended weight capacities in specifications
section.
Contact Ergotron Customer Care: North America
1-800-888-8458; Europe +31 (0)33-45 45 600
Monitor moves up or
down too easily or with
difficulty.
Improper monitor riser
counterbalance.
Follow "LCD Lift" Adjustment procedure in step 4
on page 2.
Monitor exceeds weight
capacity.
Compare weight of monitor to recommended
maximum capacities in specifications section.
Contact Ergotron Customer Care: North America
1-800-888-8458; Europe +31 (0)33-45 45 600
Symptom
Solution
1) The lights on the
Remote User Interface
(RUI) will not illumi-
nate.
a) Press and hold the On/Off switch located at the left side of the RUI. Verify
the small green light above the RUI On/Off switch illuminates along with
one or more of the battery charge indicator lights. If multiple lights on the
RUI do not illuminate continue to the next step.
b) Verify the black and grey communications cables are not damaged
and are seated properly by lightly tugging on them at the base of the RUI.
Repeat step a).
c) Pull off the front panel and verify the black and grey communications
cables are not damaged and are seated properly (by lightly tugging on
them) in the correct jacks located at the side of the Cart Outlet box. Replace
cover and Repeat step a).
d) Contact Customer Service USA: 1-800-888-8458 or 31 (0)33-45 45 600
2) The Cart Outlet
box will not power my
equipment.
a) Verify RUI is illuminated and that the equipment power cords are properly
connected to the Cart Outlet box. If the RUI is not illuminated try trouble-
shooting problem #1 before continuing on to step b).
b) Disconnect all equipment from the cart outlets. Use an outlet tester to
verify the outlets are able to correctly supply power. Keep the outlet tester
plugged into one of the outlets while troubleshooting.
c) Plug the cart into an external, appropriately rated powered outlet.
d) Attempt to turn on the RUI. Press and hold the On/Off switch located
at the left side of the RUI. Verify the small green light above the RUI On/Off
switch illuminates and that the outlet tester verifi es the outlets are able to
correctly supply power. If the outlet tester does not verify the outlets are
able to correctly supply power continue to the next step.
e) Verify the Cart Outlet box cord is properly connected to the power
module. Then try step d).
f ) Unplug the cart from the external powered outlet and remove the battery
cover to verify the cord is properly connected to the power module plug.
Plug the cart into an external, appropriately rated powered Outlet. and try
step d).
g) Contact Customer Service (USA: 1-800-888-8458 or 31 (0)33-45 45
600) for further troubleshooting instructions.
3) My problem cannot
be solved with this
guide.
a) Contact Customer Service USA: 1-800-888-8458 or 31 (0)33-45 45 600
Recommended Periodic Inspection and Maintenance
Component
Action
How often
By whom
Autolock Drawer
Batteries
Replace 4 ea AA
batteries
1
Replace when
keypad #4
fl ashing
Any user
Power System SLA
battery
Replace lead acid
battery
1
When instructed
by StyleLink or
when battery
runtime is ½ of
original runtime
IT personnel
Casters
Inspect for wear and
debris
Monthly
Any user
RUI, USB,
computer cables
Inspect for wear,
pinching, bad
connectors
Monthly
Any user
Coiled cord
Inspect for wear,
damage, or stretching.
Move attachment hook
to avoid dragging on
fl oor
Weekly
Any user
Maximum Load
Inspect to ensure
that maximum
recommended loads are
not exceeded
Daily
Any user
1
Please dispose of all batteries in accordance with local law
Summary of Contents for StyleView SV22-92023
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