esatto.house
11
Troubleshooting
If you have a problem with the cooktop, check the table below. You may be able to solve the problem
and this will save you from paying for a service call. You will have to pay for a service call even in the
warranty period if the problem is one listed below.
Table 1
PROBLEM
POSSIBLE CAUSE
SOLUTION
Burner will not light
even though the
sparker is working
Knob not held down long enough in ‘9’
position for flame safeguard.
Repeat lighting procedure and
hold knob down for 5 seconds in
‘9’ position. (Refer page 8).
Gas supply valve turned off.
Turn on gas supply to appliance.
Wrong knob turned.
Ensure the knob you are turning
corresponds to the burner you
want to light.
Port blockage in ignition area.
Ensure that ports in ignition area
are clean and dry.
Ignition spark plugs wet or dirty.
Dry or clean ignition spark plugs.
No spark is obtained
when control knob is
activated
Electricity supply is disconnected or
switched off.
Switch on electricity
or check fuses.
Ignition spark plugs wet or dirty.
Dry or clean ignition spark plugs.
Flames uneven or
tending to lift
Flame ports blocked or wet.
Clean or dry flame ports.
Burner cap incorrectly fitted.
Ensure this component is
fitted correctly.
Flames not staying on
when knob
is released
Knob not held down long enough
in ‘9’ position for flame safeguard
to engage.
Repeat lighting procedure and
hold knob down for 5 seconds in
‘9’ position. (Refer page 8).
Knob not set between ‘1’ and ‘9’
Knob MUST be set between
these positions.
Dirt or spillage on flame
safeguard sensor.
Clean flame safeguard sensor tip.
Low heat, slow
cooking
Incorrect cooking pot or pan
being used.
Refer to Figure 4 (page 9).
Benchtop or knobs
overheating
Incorrect cooking pot or pan
being used.
Refer to Figure 4 (page 9).
Pot or pan not located
on burner properly.
Ensure pot or pan is centrally
located on burner.
