User Manual
12
OPERATION IN CASE OF EMERGENCY
In the event of an emergency you should:
• Set all controls in the OFF position and disconnect the power.
• Call After Sales Support on 1300 11 4357 or email support@residentiagroup.com.au
Some minor faults can be fixed by referring to the instructions given in the table below.
IMPORTANT:
If your appliance appears to be operating incorrectly, then you should disconnect it
from your electrical supply and then contact After Sales Support.
WARNING:
Do not attempt to repair the oven yourself.
Please note that if an service agent is asked to attend whilst the product is under warranty and finds that
the problem is not the result of an appliance fault, then you may be liable for the cost of the call out charge.
The appliance must be accessible for the service agent to perform any necessary repair.
If your appliance is installed in such a way that a service agent is concerned that damage will be caused to
the appliance or your kitchen, then they will not complete a repair.
Please refer to the conditions of that appear on the warranty section at the rear of this user manual.
ISSUE
POSSIBLE CAUSE
COMMON RESOLUTIONS
The oven is
not turning on.
Break in power
supply.
Check the household fuse box for any blown fuses
and replace as necessary. Also ensure that a safety
switch hasn’t tripped.
The oven light
is not working.
The light globe is
loose or has blown.
When the oven has cooled and is switched off,
remove the globe cover and ensure that the globe
is tightly secured.
If blown, refer to the Cleaning and Maintenance
section under Bulb Replacement.
The oven is burning the
top of my dish whilst the
underside is under-done.
Not enough heat
from the bottom
of the oven.
Try using the Conventional cooking functions.
Try lowering the temperature.
Try using a lower shelf position.
The oven is burning
the underside of my
dish whilst the top
is under cooked.
Excessive heat
from the bottom
of the oven.
Try using the Conventional cooking functions.
Try lowering the temperature.
Try using a higher shelf position.
The oven is burning the
outside of my dish whilst
the inside is under-done.
Temperature is set
too high.
Lower the oven temperature and increase the
cooking duration.
The outside of my dish
is too dry even though
it looks cooked.
Temperature is set
too low.
Increase the oven temperature and decrease the
cooking duration.
If you need assistance, please contact our After Sales support centre on 1300 11 43 57 or email
support@residentiagroup.com.au
Troubleshooting
