Escene ES380, User Manual

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Page 2: ... any responsibility for indirect or consequential loss caused by the misuse of this manual About this manual Thank you for choosing Office IP Phone ES380 This IP Phone is specially designed for the user under the Office with fashionable appearance and complete functions This manual aims to help you quickly use Office IP Phone ES380 Before use please read the packing list and safety notes section o...

Page 3: ...ge Setting18 3 7 2 Message 18 3 7 3 Time Date 19 3 7 4 Ring Tone and Volume Setting 19 3 7 5 Searching Phone Book 19 3 7 6 Cannot Set the Features with Keypad 20 4 WEB User Interface20 4 1 Network 22 4 1 1 Wi Fi Setting 22 5 SIP Account 27 5 1Basic 27 5 2 Advanced 29 6 DSS Keys 31 6 1 Paperless Program keys 31 6 2 Line Keys 32 6 3 Function Keys 32 6 4 Soft Key 33 7 Settings 34 7 1 Basic 34 7 2 Fea...

Page 4: ... Info 48 9 Maintenance 48 9 1 HTTP Upgrade 48 9 2 FTP Upgrade 49 9 3 TFTP Upgrade 50 9 4 Auto Provisioning 51 9 5 Log 52 9 5 Local Log 53 Check the log file on the local 53 9 6 Default Settings 53 9 7 Reboot 53 10 Security 53 10 1 Password 53 10 2 Trusted Certificates 54 10 3 IP Strategy 54 11 WEB Other Settings or Information Appendix 54 11 1 Logout54 11 2 Note Tips 54 ...

Page 5: ...nchronously control or manage 6 calls Call queue Switch between lines Multi parties conference call transfer d All kinds of Phone Book It supports XML Personal Phone Book LDAP Enterprise Phone Book etc This feature satisfies customer s phone book requirements e Support HTTP TFTP FTP Auto Provision f 2 gigabit Ethernet ports built in POE built in Bluetooth g Multi angle adjustable bracket h Up to 3...

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Page 7: ...Phone b Phone Installation This section introduces how to install the phone with the components in the packing list Adjust the Bracket Connect the Handset and optional Headset Connect the Network and Power Adjust the Bracket Pls follow the following picture to let the bracket adjust to safety Connect the Handset and optional Headset ...

Page 8: ...E Communication Limited 8 Connect the Network and Power You have two options for power supply Your system administrator will advise you which one to use AC power adapter POE Power over Ethernet IEEE802 3af USB Standard 0 5A ...

Page 9: ...reen Displayed information about calls messages soft keys time date and other relevant data Call information caller ID call duration Icons e g Missed calls or second incoming caller s information Time and date Light Status White Flashing There is an incoming call or be Hold White Steady Hook off or be in a usual conversation Line Key Green Steady There is a conversation making on the line Red Flas...

Page 10: ...r phone mode Mic Voice input Volume Key Adjusts the volume of the handset headset speaker and ringer Keypad Provides the digits letters and special characters in context sensitive applications Headset Key Toggles and indicates the headset mode 3 2 Phone Screen Display Features If the phone has successfully started up and after using the idle LCD display will show information as below ITEM DESCRIPT...

Page 11: ...work with UniWIFI device More about this pls contact your system administrator To more easily and quickly implement Wi Fi series phone deployment we provide EWFC Enhanced WIFI Fast Connection technology to implement automatic connection between the 5 8G Wi Fi phone and AP 3 Note This feature must be work with AP 3 device More about this pls contact your system administrator When the AP 3 is set up...

Page 12: ...Static mode Press Enter key Set the IP Mask GW DNS web port telnet port Press Save key to make it work Tips Network is changed press OK reboot 3 4 SIP Account Settings ES380 IP phone makes calls based on sip accounts it can support Single account or Multi account each account can be configured to the different SIP server If you want to Then Create a SIP account 1 Select System setting Advanced set...

Page 13: ... handset 1 You can hear dial tone 2 Enter a number 3 Press button default or wait 5s default then it sends the number automatically Place a call using a speakerphone Press Speaker button Place a call using a headset Put on your headset active Headset button so that the status light is Red and then do as using speakerphone 3 5 2 Anonymous Call You can use anonymous call feature to block the identit...

Page 14: ...ip is Red and flashing 2 Press the flashing Line button to answer at this time the original call will be hold 3 5 7 Auto Answer You can set the phone and let it auto answer the coming call Auto Answer the Coming Call 1 Enable the Auto Answer feature 2 Auto Answer mode you can set in the MENU Function Setting Auto Answer Device Speaker Handset Headset When you use the Handset mode at this time you ...

Page 15: ...ult transfer 1 Press TRANSFER button or press XFER 2 Enter number 3 press default or press then transfer the call or wait five seconds default then transfer the call Transferred to idle lines or other numbers without talking to the transfer recipient Blind transfer 1 Press TRANSFER button or XFER 2 Press 3 Enter number 4 Press default or press then transfer the call or wait five seconds default th...

Page 16: ... withheld line 1 when one phone line is holding on and the other line is busy 2 Press CONF Soft key 3 Press the held line s programmable button the 3 way Conference is enabling 3 5 14 Voice Mail When the Phone get a voice mail from server Voice Mail 1 Press the Voice Mail button 2 Enter the User Password 3 It will login into the voice mail server You need to follow the IVR to do it 3 6 Advanced Se...

Page 17: ...utton Phone book Personal phone book View All or press OK button Phone book Personal phone book View All 2 Select the Modify group then press OK button 3 Select the group you want to modify press the OK button to set and modify press Save to save the change Delete group 1 Press DIR soft key or press MENU button Phone book Personal phone book View All or press OK button Phone book Personal phone bo...

Page 18: ...er Peer to Peer Disable all of accounts or not register Make Call with Peer to Peer 1 Press OK or MENU button System Setting Advanced Setting SIP Account 2 Disable all of accounts or un register 3 Turn back the phone idle you can call someone use IP address 3 7 Keypad Setting series IP Phone can through two ways configuration it one is setting in MENU another is setting in website Here just descri...

Page 19: ...ur 12hour Date mode DDMMWWW MMDDWWW WWWDDMMM DDMMMYY YYYYMMDD DDMMYYYY MMDDY Y DDMMMYYYY WWWDDMMM etc 3 7 4 Ring Tone and Volume Setting Ring Type 1 Press OK or MENU button 2 Press OK or MENU button System Setting Phone Setting Ring Type 3 Select the ring type from 1 to 8 or custom ring and then press Save to make it work Volume Setting 1 Press OK or MENU button 2 Press OK or MENU button System Se...

Page 20: ...lso customize your phone via web user interface To access the web user interface you need to know the IP address of your new phone To obtain the IP address press the C key on the phone Enter the IP address e g HTTP 192 168 0 10 or 192 168 0 10 in the address bar of web browser on your PC The default username is admin case sensitive and the password is admin case sensitive Main Interface Phone Stat...

Page 21: ...ter Status The status with Account 1 6 Network Status The status with LAN MAC LAN IP Net mask Gateway Primary DNS Secondary DNS VPN IP PC IP PC Net mask Device Type DHCP Server System Information The status with Phone Model Software Version Hardware Version Hardware ID Kernel Version Auto Provision Server URL TFTP Server IP ...

Page 22: ...n ESCENE Communication Limited 22 4 1 Network 4 1 1 Wi Fi Setting 4 1 2 LAN Port ITEM DESCRIPTION Network Connection Mode Network Connection Mode has DHCP Static IP PPPoE DNS Settings Select the DNS mode that you want ...

Page 23: ...k If you want to use DHCP function please turn it on input start IP and end IP 4 1 4 Advanced VPN Setting When using VPN Setting option you can set several parameters as follow VLAN Setting Enable VPN You can enable disable VPN for phone and pc VPN Type Choose the appropriate type of VPN VPN Server Addr VPN server s IP VPN Username VPN user s name VPN Password A password be used for authentication...

Page 24: ... for example change it to88 You must input IP and Web port to login the web page for example HTTP 192 168 0 200 88 It will take effect on next reboot Telnet Port The default Telnet port is 23 if you want to change it for example change it to 2003 You must input IP and Telnet port to login the manage page for example telnet 192 168 0 200 2003 It will take effect on next reboot Local SIP Port You ca...

Page 25: ... notebook which connect to pc port of the phone 802 1x Settings ITEM DECSRIPTION 802 1x Mode You can set the 802 1x mode to EAP MD5 or PEAP MSCHAPv2 Default is disable 802 1 x Identity You can set the 802 1 x Identity here MD5 Password You can set the MD5 Password here CA Certificates You can upload the CA Certificates here LLDP ITEM DECSRIPTION LLDP Enable Disable the LLDP feature LLDP Packet Int...

Page 26: ...ion Limited 26 Paging Setting Paging Setting NOTE This feature priority is followed the serial number in other words paging 1 is the highest priority Paging1 Enable Disable Paging feature Group IP and Port Group IP and Port with Paging ...

Page 27: ...t you want to set Enable You can choose on off to enable disable the line Account Mode You can choose VOIP Number of Lines The line key of account used default is 1 Display Name It is showed as Caller ID when making a phone call Username It is a username provided by SIP Server Authenticate Name It is authenticated ID for authentication Password It is a password provided by SIP Server ...

Page 28: ...bound proxy server Secondary Outbound Proxy Server When the main out bound server cannot work it also can use this secondary server Poling Interval Time Of Registration Poling Interval Time of Registration default is 32 s NAT Traversal Defines the STUN server will be active or not STUN Server Session traversal utilities for NAT Register Expiration Time IP phone automatically registered every time ...

Page 29: ...www escene cn en ESCENE Communication Limited 29 5 2 Advanced ITEM DECSRIPTION ...

Page 30: ...ble Disable DNS SRV Allow events Enable Disable Allow events Registered NAT Enable Disable Registered to NAT Keep alive Type Default is UDP or you can change to Options or Notify or disable it Keep alive Interval Default is 30 second User user phone There will be a sign user phone in the invite packet of the SIP message Conference Way Default is conference on phone You can change on server Network...

Page 31: ... Enable Disable the paperless program keys feature Key1 24 The key amount depends on the lines and support 4 page 24 4 6 Mode Support Speed Dial Speed Dial Prefix DTMF BLF Paging Call Park Intercom Pickup XML Browser BroadSoft BLF BLA Account Select account to make it work Name The name of the key Number The number of the key ...

Page 32: ...sily forward time sensitive announcements out to people within the multicast group Call Park You can use call park feature to place a call on hold and then retrieve the call from another phone in the system for example a phone in another office or conference room Intercom You can press the configured intercom key to automatically connect with a remote extension for outgoing intercom calls and the ...

Page 33: ...ey Soft Keys Soft key is the key with below display in the LCD You can change it for your mind to the other features in many all kinds of status As below example when you dial with someone the LCD display soft key is Send Del Empty End Empty means nothing in it ...

Page 34: ...age Select the WEB UI language looks like English French etc Backlight The LCD backlight default is 60s Ring type The incoming call s ring default has ring1 8 Upload ring tone Please upload a ring tone with G 711A wav audio coding maximum is 10 rings and the total size must be less than 150KB ...

Page 35: ...www escene cn en ESCENE Communication Limited 35 7 2 Features ...

Page 36: ... feature allows your phone to accept other incoming calls during the conversation Call Waiting Tone Set tone for prompting a new call during a call Auto Redial Enable or disable auto redial feature Auto Redial Interval 1 300s Setting the auto redial interval Auto Redial Times 1 300 Setting the auto redial times Hot Line Function Enable or disable hot line feature Pickup Function Enable or disable ...

Page 37: ...isable Transfer Code or number Conference Code Enable or disable Conference Code or number Hold Code Enable or disable Hold Code or number Conference exit result Setting disconnect all or others remain connected Return code when refused Set return message for call rejection Return code when DnD Set return message for Do Not Disturb Hook Setting the hook mode Flash hook time 800ms Setting the Flash...

Page 38: ... Mode Include SNTP SIP Server PSTN Manual SNTP Server You can select in the list or input owner server address Update Interval The update interval with SNTP Day Light Saving Time Enable disable the DST for the phone Time Format You can use 24 hour time format or 12 hour time format Date Format You can choose the appropriate time format Time Zone GMT You can select different time zone for the phone...

Page 39: ...call will be transfer to others Ring Frequency The ring frequency with the VOIP Call Forward 7 6 Remote Control List IP address of PC who can remote control this device 7 7 Action URL It allows IP phone to interact with web server applications by sending an HTTP or HTTPS get request You can specify a URL that triggers a get request when a specified event occurs Action URL can only be triggered by ...

Page 40: ...P APP installed you can follow the first installation guide to operate A Mobile phone need to be connected to LAN by using WIFI B Using EP APP to scan mannually input the IP Phone MAC code C Find the EP APP password form IP Phone s LCD menu or WEB LCD Press C View Status EP Password WEB Login WEB Phone Setting EP And then input the password into the EP APP D Press Login button Note EP setting mode...

Page 41: ...lt is Lv3 the range is 1 9 Handset MIC Volume The handset MIC volume default is Lv3 the range is 1 7 Speaker Phone MIC Volume The speaker MIC volume default is Lv3 the range is 1 7 Headset MIC Volume The headset MIC volume default is Lv3 the range is 1 7 Audio Codec Use the navigation keys to highlight the desired one in the Enabled Disable Codes list and press the to move to the other list Jitter...

Page 42: ...eature Side Tone Enable Disable Side Tone feature 7 10 Ring Internal ringer text This Internal ringer text enables the server to distinguish between internal and external rings The trace head info must include Alert Info info Internal ringer file According to the defined Internal ring text play the corresponding Internal Ring File 7 10 Dial Plan If you want to setup a dial plan you can click Dial ...

Page 43: ...lect the Add Rule button to add dial rule pls see as below detail ITEM DECSRIPTION ID Dial Plan ID IP The ip of a phone which you want to call Description Description with this dial rule Port Setting the Port with this dial rule default is 5060 Prefix The number which you need to press actually if you want to call the phone Called Insert Number There have two option Enable or Disable Position Whic...

Page 44: ...Delete Number There have two option Enable or Disable NOTES If you want to know more detail about Dial Rule pls find it in the official website to download the specific document HTTP www escene com 7 11 BLF Setting Create the BLF groups and members of group ...

Page 45: ...7 12 TR069 8 Phone Book The phone book including Group Contact LDAP and Ban list please review the following for more details 8 1 Contact You can add edit and delete contact in a phone book on this web page The phonebook can storage 300 contacts entry ...

Page 46: ...is web page If you want to add a Group you just ought to click Add Group You can edit an existed Group by click You can delete an existed Group by click if you want to delete all Groups you just ought to click Delete All Group 8 3 LDAP NOTES If you want to know more detail about LDAP pls find it in the office website to download the specific document HTTP www escene cn en As below figure is an exa...

Page 47: ...www escene cn en ESCENE Communication Limited 47 8 4 Blacklist You can add edit and delete contact in a Ban List on this web page ...

Page 48: ...ant to delete all Ban List you just ought to click Delete All Ban List You can edit or move this contact to Contact after you select 8 5 Phone Call Info You can remote or local control the IP phone to make a call by WEB 9 Maintenance NOTES Don t cut off the electricity or network cable when doing upgrade in the below ways 9 1 HTTP Upgrade You can upgrade the software kernel and configuration etc f...

Page 49: ...o upload download the configure file of the phone XML Phone Book Used for uploading downloading the XML phonebook of the phone Vcard Downloading all contacts in the Vcard mode but upload only support one by one EXT Module Used for updating backup the expansion of the phone NOTES The mode doesn t support this feature Log Used for the administrator to find out or making sure the problem with this eq...

Page 50: ...o update backup the configure file of the phone Phone Book Used for updating backup to update back up the phonebook of the phone EXT Module Used for updating backup the expansion of the phone NOTES The mode doesn t support this feature NOTES It s not necessary to input filename when doing backup Configuration Phone Book EXT Module 9 3 TFTP Upgrade You can upgrade the software kernel and configure ...

Page 51: ...expansion of the phone NOTES The mode doesn t support this feature NOTES It s not necessary to input filename when doing backup Configuration Phone Book EXT Module 9 4 Auto Provisioning When you open this auto provision feature the phone will do auto provision after it detect a different software or kernel Higher or Lower which are putted on the TFTP HTTP HTTPS FTP server For the detailed informat...

Page 52: ... Auto Download Personal Phonebook Used for auto download personal phonebook from server Booting Checked Used for checking the auto provision when phone booting Zero Active Enable or disable zero sp touch which is used to download configuration on the server during the phone power on Wait Time 1 100s The time when configuration interface of zero sp touch will show up when power on Disable the phone...

Page 53: ...fault setting option Press the Reset to Factory Setting option the phone will load to factory default setting on next reboot 9 7 Reboot You can use reboot option to reboot the phone 10 Security 10 1 Password Here you can set the administrator or user WEB password management Select your type If you login as an administrator you can modify both the user s and admin s passwords ...

Page 54: ...st e g As following picture you can see it has 192 168 0 248 in the list When you open this feature It means you just allow come from this IP address meeting 11 WEB Other Settings or Information Appendix 11 1 Logout Logout the IP Phone web management 11 2 Note Tips In the right middle of the website page there is a Note tips in every function page Hope it can help you to know something about that ...

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