Escene SayHi 410 Series, User Manual

Page 1: ...www escene cn en Escene Communication 410 Series IP Phone User Manual firmware V2 2 6 2 2733 Escene Escene Communication Communication Co Ltd Co Ltd ...

Page 2: ...sferring Calls 14 Using Mute 14 Do Not Disturb 15 3 way Conference 15 Expansion Installation 16 Expansion Settings 16 Time Date 17 VOIP Call Forwarding 17 5 Advanced Call Handling 18 Speed Dialing 18 Using the phone book 18 Using Call Logs 21 6 Keypad Instruction 22 Language 22 SIP Account Settings 22 Network Setting 23 Load default settings 24 Modify password 24 Customizing Rings and Volume 25 Vi...

Page 3: ...dvanced 37 Phone Setting 37 VLAN Setting 39 VPN Setting 40 BLF setting 40 Trusted Certs 42 Dial Plan 42 Global SIP 43 Phone Maintenance 44 Log 44 Password 44 Default Setting 45 Auto Provision 45 FTP Upgrade 46 TFTP Upgrade 47 HTTP Upgrade 48 Reboot 49 Phone Status 50 System Info 50 About 51 Appendix 52 ...

Page 4: ...fer etc Features 240 160 graphic LCD 4 VoIP accounts HD Voice HD Codec BLF XML Phonebook Headset PoE 2xRJ45 4 Expansion Modules ESM32 128 keys 8 Programmable keys Support Plug and Play Support PoE and AC power adapter Technical Parameter Item 410 SERIES Screen 4 level Gray scales LCD with background light 240 160 pixel Language Multi Language CN EN Spain Portugal Poland Turkey French Italy etc Lin...

Page 5: ... Call Barring Call Back On Busy Anonymous Call Intercom Paging Expansion Interface EXT ESM32 programmable key module SOR FXS FXO Record Application LDAP Enterprise phone directory download with server and it support 800 contacts Public phone directory XML Phonebook Search Input Out put Private phone directory input output 300 contacts every contact can save 3 numbers and the size of number is 19 b...

Page 6: ...mmunication Specification Infineon Chipset Storage Temperature 0 60 Operating Humidity 10 90 Size 254mm 205mm 87mm Certifications CE FCC RoHS Avaya Broadsoft Alcatel Yeastar Digium Metaswitch etc Note Sign means function has not been published yet ...

Page 7: ...andset 1 Handset Cord 1 Power adapter 1 RJ45 cable 1 Quick Installation 1 Quick User Guide 1 Product certification 1 2 As shown in figure 2 1 and figure 2 2 Please plug Handset Cord into RJ11 interface IP Phone and Handset RJ45 cable into the LAN interface IP Phone will automatically start if IP Phone with POE function 3 The phone must work together with power adapter without POE support 4 Connect...

Page 8: ...2 2 Footstand of 410 SERIES 5 If you want to connect an ESM Expansion Module you could connect it any interface to the EXT interface on the phone with a RJ 45 cable a straight through cable and the second ESM can be connected to the first one too It supports 6 ESMs ...

Page 9: ... 1 Headset button Toggles the headset on or off Red means the feature is enabled 2 Mute button Toggles the Mute feature on or off Red means the feature is enabled 3 Message button Typically auto dials your voice message service Red means have unread voice mail 4 SERVICE Service button Open or Close the Services menu 5 DIRECTORIES Directories button Use it to access call logs and corporate director...

Page 10: ... 2 Red steady Pick up and enter normal call 14 Line buttons Select the phone line Call or Answer Different colors for different status 1 Red flashing There is an incoming call 2 Red steady Pick up and enter normal call 3 Yellow green flashing Holding call 4 Yellow green steady Active call 15 Softkey Each displays a softkey function To activate a softkey press the softkey button 16 Programmable But...

Page 11: ... Red steady Missed Calls or phone busy 23 Hands free microphone Hands free voice of the output Figure 3 2 Interfaces of SayHi 410 SERIES Num Hardware functions 1 Foot stand Hold up phone 2 Foot stand button Press buttons at the same time to adjust the angle 3 Reserved for USB port Enhanced scalability 4 Microphone port Connect the Microphone 5 Headphone port Connect the Headphone 6 Power port 12VD...

Page 12: ...standing Phone Screen Features This is what your main phone screen might look like with an active call Figure 3 3 LCD of SayHi 410 SERIES Num Screen Functions 1 Time and Data Display current time and data 2 Service status AA Auto answer turned on 3 Call activity Area Displays calls per line including caller ID for the highlighted line 4 Missed calls tips Show the number of missed calls 5 Line stat...

Page 13: ...410 Series IPPhone www escene cn en Escene Communication 3 DND turned on in this line 6 Soft key labels Each displays a soft key function To activate a soft key press the soft key button ...

Page 14: ...he handset 1 Hear the dial tone 2 The first line light 3 Enter number 4 Press button default or press or wait five seconds default Then send the call Place a call using a Speakerphone Press Speaker button or Line buttons or Place a call using a headset Press Headset button Redial Press REDIAL button to dial the last number or press Navigation button Right Dialed number select a number and press or...

Page 15: ... with a handset 1 Your phone ring 2 Line button of the ringing line is Red and flashing Light strip is Red and flashing Pick up the handset Answer with the speakerphone Non headset mode Press Speaker button or press the Line button flashing Red or press Answer with the a headset Put on headset press Headset button so that the status light is Red and then do as using speakerphone Switch from a conn...

Page 16: ... keep the headset mode Hang up one call but preserve another call on the other line Press or refer to the above three methods Using Hold and Resume You can hold and resume calls You can take a call in one line at anytime and the other lines would be hold As a result of that you can switch different calling line on our phone If you want to Then Put a call on hold Press HOLD button or press Hold a l...

Page 17: ... Enter number 3 press default or press then transfer the call or wait five seconds default then transfer the call Transferred to idle lines or other numbers without talking to the transfer recipient Blind transfer 1 Press TRANSFER button or 2 Press 3 Enter number 4 Press default or press then transfer the call or wait five seconds default then transfer the call Blind transfer to the held line 1 Pr...

Page 18: ...nges to status Enable DND on a single line Press MENU or OK button Function setting DND select line Enable Disable DND Global DND enabled press to disable global DND Line DND enabled press twice or press MENU or OK button Function setting DND select line Disable 3 way Conference You can establish a three party conference during the conversation three phone parties can communicate with each other I...

Page 19: ...ERENCE button or Press CONF soft key 3 press the held line s Line button the 3 way Conference will establish Expansion Installation If you want to Then Expansion installation 1 Press MENU or OK button Function setting expansion installation 2 if you want to install expansion please according to tips to do after you install press finish Expansion Settings If you want to Then Expansion setting 1 Pre...

Page 20: ...you want to Then Unconditional transfer 1 Press MENU or OK button Function setting voip call forwarding 2 select unconditional transfer select enable 3 input number which you want to transfer when have a call in it will unconditional transfer Busy transfer 1 Press MENU or OK button Function setting voip call forwarding 2 select busy transfer select enable 3 input number which you want to transfer ...

Page 21: ... dial Speed dial mode Asterisk BLF In the Speed dial based on the increase in BLF Busy line detection function Account Speed Dial hot keys using the account Name Description of this hot key Number Need to speed dial numbers 4 Press Save to save the changes Using the phone book You can store a large number of contacts in your phone s directory You can add edit delete dial or search for a contact in...

Page 22: ...n keys to select content press OK button or OPT to set and modify Group name name of the group Description description of the group 5 Press Save soft key to complete Modify group 1 Press DIR soft key or press MENU button Phone book or press Directories button Phone book 2 Press OPT soft key 3 Select the Modify group then press OK button or press 4 Select the group you want to modify press the OK b...

Page 23: ...or press Directories button Phone book 2 Select LDAP press the OK button 3 Select Search name name then input the name and press OK or Del 4 Select Search number Number then input the number and press OK or Del Pay attention before you use LDAP function you need to configure LDAP rule in the web configure page Call from phone book 1 Press DIR soft key or press MENU button Phone book or press Direc...

Page 24: ...f your missed placed and received calls If you want to Then View your call logs 1 Press MENU button Call history Missed Calls Received Calls or Dialed numbers 2 Use the navigation keys to view the call record information Dial from a call log Please refer to the previous part 4 Basic call handing Placing a call Erase your call logs 1 If you want to delete a call record you have to select this recor...

Page 25: ... the language via phone interface 1 Choose System setting Phone setting Language 2 Scroll through the list of available languages 3 Press OK button or OPT when the desired language is highlighted The language appears on the graphic display will be changed to the one you chose SIP Account Settings SayHi 410 SERIES series IP phone make calls based on sip accounts SayHi 410 series IP phones can suppo...

Page 26: ...refresh interval the minimum value is 20 The default value is 3600 5 Set up the above parameters Press Save soft key to saves settings Complete the account creation Note the parameters with the mark must be set Disable sip account 1 Choose System setting Advanced setting 2 Enter the password required The default is 159357 3 Choose SIP Account sip 4 Choose Enable account Disable 5 Press Save soft k...

Page 27: ...will take effect on next reboot Telnet port the default Telnet port is 23 if you change it for example change it to 2003 you must use IP and Telnet port to login the manage page for example telnet 192 168 0 200 2003 It will take effect on next reboot Load default settings If you want to Then Load default settings 1 Choose System settings Advanced settings 2 Enter the password required The default ...

Page 28: ...op Playing Press OK or softkey to set the ring tone Press softkey to return to previous menu Adjust the volume level 1 Choose System setting Phone setting Volume setting 2 You can adjust the volume level of following types Ring volume Phone call ring volume Handset volume Handle output volume Handset mic volume Handle input volume Speaker volume Hands free speaker output volume Speaker mic volume ...

Page 29: ...nt software It include phone Mode software version kernel version Upgrade date Running time Expansion Can check the expansion Diagnose If you want to check the phone hardware function Press MENU button diagnose or press OK button diagnose you can check the phone item as below If you want to Then Keys You can check the phone keys LCD Press OK to start press C to exit Lights Press OK to start press ...

Page 30: ...he status page and find out the IP address of IP phone Enter it for example http 192 168 0 200 into the address bar of web browser The default login name is root and password is 159357 Config Guide You can finish the base configuration step by step by this guide When press next you can configure the Network parameters for the phone You can chose other option such as static IP or PPPOE ...

Page 31: ...cene cn en Escene Communication After config the network parameter press next then you can config sip account for the phone Press Finish the base configuration of the phone is complete now you can use the phone to call with sip ...

Page 32: ...n DHCP Config the phone get ip info from DHCP server IP Address Config the ip manual for phone Netmask Config the netmask manual for phone Gateway Config the gateway manual for phone Username pppoe The pppoe username Password pppoe The pppoe password MTU pppoe The mtu for pppoe default is 1500 Primary DNS The primary DNS server Secondary The secondary DNS server MAC Address Display the MAC of the ...

Page 33: ...nt the default Telnet port is 23 if you change it for example change it to 2003 you must use IP and Telnet port to login the manage page for example telnet 192 168 0 200 2003 It will take effect on next reboot SIP Account The phone attempts to register to the SIP server using the account registrar data provided by the automatic or manual initialization Choose one Account you will find the followin...

Page 34: ... Server Server for registration provided by administrator Register Expire Time IP phone automatically registered every time Amount Of Line Account Used The line key of account used default is 2 Programmable Keys In the Programmable Keys option you can use all the 8 line keys of ES620 as programmable keys Choose Programmable Keys you will find the following parameters Field Description Line Mode Us...

Page 35: ...can believe it support more hotline by using Expansion module You can refer to 2 Connecting Your Phone about connecting of Expansion module After connecting Expansion module to a phone you can install it as follow 1 After installing you can set parameters of each Extension as follow Expansion module Key n Each Expansion module supports 32 keys Mode Five modes Speed Dial Enable speed dialing in thi...

Page 36: ...s G 722 G 711A G 711U G 723 and G 729A You can enable disable the desired codes via Web interface Please contact your system administrator for more details about the codes To enable disable the codes 1 Choose Audio Audio Codes 2 Use the navigation keys to highlight the desired one in the Enabled Disable Codes list and press the to move to the other list 3 Choose Submit to save the change Of course...

Page 37: ... to click Delete All Group 2 When you add a group or edit an existed group you can set several parameters as follow Group ID Serial number of a group Description Description of a group Group Name Name of a group Contact You can add edit and delete contact in a phone book on web page of 410 SERIES The phonebook can storage 300 contact entry 1 Click Phone Book Contact If you want to add a Group you ...

Page 38: ...can dial to the contact from this SIP account LDAP 1 Overview LDAP stands for Lightweight Directory Access Protocol which is a client server protocol for accessing a directory service LDAP lets you locate organizations individuals and other resources such as files and devices in a network whether on the Internet or on a corporate intranet and whether or not you know the domain name IP address or g...

Page 39: ...ist in a phone book on web page of 410 SERIES 1 Click Phone Book BanList If you want to add a BanList you just ought to click Add BanList You can edit an existed BanList by click You can delete an existed BanList by click if you want to delete all BanLists you just ought to click Delete All BanList ...

Page 40: ...act Home Number The number2 phone number of a ban contact Office Number The number3 phone number of a ban contact Account Select a SIP account relating this ban contact that is the ban contact can t dial to this SIP account Enterprise Phonebook You can download Enterprise Phonebook from this web interface But you should do second develop on the sip server to enable this function completely If the ...

Page 41: ...410 SERIES IPPhone www escene cn en Escene Communication ...

Page 42: ...our time format or 12 hour time format Time Zone GMT You can select different time zone for the phone Manual Setting This used to manual set time for the phone QoS The QoS priority support diff serv and precedence Network Packet Mirroring When select on then you can capture the phone s packet use notebook which connect to pc port of the phone VLAN Setting You can add the phone and PC to different ...

Page 43: ...ting option you can set several parameters as follow VLAN Setting Enable VPN You can enable disable VPN for phone and pc VPN Type There is two choose you can choice VPN Server Addr VPN server s ip VPN User Name VPN user s name VPN User Name A password be used for authentication SSL_VPN You can upload VPN config BLF setting Add Group You can add group ...

Page 44: ...ene Communication Delete All Group You can delete all group All users You can add users You can add group After you add group you can edit or delete group you also can add user press All users You can add contact You can set user information ...

Page 45: ...0 SERIES IPPhone www escene cn en Escene Communication Trusted Certs You can upload trusted certs Dial Plan If you want to setup a dial plan you can click Dial Plan Click add rule to entry this interface ...

Page 46: ... Number There have two option Enable or Disable Position Which position you want insert the number Number Waht number you want to insert Called Delete Number There have two option Enable or Disable Tips Note When you want to add code and delete at the same time you can add code first after that base on the number you add decide the position and length of the delete code Global SIP You also can set...

Page 47: ... option In Password option you can set several parameters as follow Password Username The login username of the web page Old Password The old password used to login of the web page New Password The new password used to login of the web page Confirm Password The new password used to login of the web page Administrator Login phone web page used administrator privileged User Login phone web page used...

Page 48: ...tion Press the Reset to Factory Setting option the phone will load to factory default setting on next reboot Auto Provision when you open the auto provision function the phone will auto provision if the phone detect a higher software or kernel which are put on the software server the detail information about auto provision you can see the appendix ...

Page 49: ...ad Config File This used to auto download config file from server Broadsoft Compatibility This used to compatible the broadsoft format s config file Auto Download Expension This used to auto download expansion s config from server Auto Download Personal Phonebook This used to auto download personal phonebook from server Booting Checked This used to checked the auto provision when phone booting Aut...

Page 50: ...he password provide by ftp server Software Upgrade Used to upgrade the software of the phone Kernel Upgrade Used to upgrade the kernel of the phone Configuration You can used update backup to update backup the configure file of the phone Phone Book You can used update backup to update backup the phonebook of the phone EXT Module You can used update backup to update backup the expansion of the phon...

Page 51: ... Upgrade Used to upgrade the software of the phone Kernel Upgrade Used to upgrade the kernel of the phone Configuration You can used update backup to update backup the configure file of the phone Phone Book You can used update backup to update backup the phonebook of the phone EXT Module You can used update backup to update backup the expansion of the phone HTTP Upgrade You can upgrade the softwar...

Page 52: ...grade the software of the phone Kernel Upgrade Used to upgrade the kernel of the phone Configuration You can used upload download to upload download the configure file of the phone Phone Book You can used upload download to upload download the phonebook of the phone EXT Module You can used update backup to update backup the expansion of the phone Reboot You can use reboot option to reboot the phon...

Page 53: ...410 SERIES IPPhone www escene cn en Escene Communication Phone Status You can see the currently status of the phone when use Phone Status option System Info You can view the phone information from here ...

Page 54: ... On this interface you can see the software and kernel which we used for test and this user_manual is written base on this software and kernel This software version is V2 2 6 2 2733 This kernel version is v2 2 9 About You can see the phone model when used About option ...

Page 55: ...20 ES610 and DS622 S_410 SERIES_version2 0 4 6 for 410 SERIES and DS412 S_ES310_version2 0 4 6 for ES310 and DS312 S_ES210_version2 0 4 6 for ES210 and DS212 Write down the new version you want to upgrade and save it on your provisioning server Please note that if the version is not older than and same as the one on your phone auto provision of your software would be not available 3 After it uploa...

Page 56: ...rmal Configuration file Normal Configuration file is the configuration file of your Escene IP phone You can download it from your phone You can see the following chapter to see how to download a configuration file from Escene IP hone and modify by yourself If the IP phone s MAC address is 00 11 22 33 44 55 the normal configuration file of it should be 001122334455 xml 2 Broadsoft Configuration fil...

Page 57: ...u register Phonebook on TFTP HTTP HTTPS FTP Server Escene IP phone supports Enterprise Phonebook and Personal Phonebook Enterprise Phonebook Enterprise Phonebook is used for all staffs in your office All phones will download a common phonebook for all staffs The file s name must be Enterprise_Phonebook xml on your provisioning server and you can not rename it Personal Phonebook Personal Phonebook ...

Page 58: ... value according to the examples discussed previously string value 192 168 0 201 TFTP Server IP Address 7 Click the OK button IP Phone 1 Input the IP Phone s IP Address in browser 2 Enter user root and password 159357 then open the web page 3 Click Phone Maintenance and select Auto Provision 4 Select like as follows 5 Click Submit to save it Auto Provision via fixable TFTP HTTP HTTPS FTP Server IP...

Page 59: ...rver URL is TFTP TFTP 192 168 0 201 192 168 0 201 is the default Server IP address HTTP HTTP 192 168 0 201 HTTPS HTTPS 192 168 0 201 FTP FTP 192 168 0 201 Username the user to login FTP HTTP HTTPS server Password the password of the user using to login FTP HTTP HTTPS server Username and password are available in FTP HTTP HTTPS only unavailable in TFTP ...

Page 60: ...Phonebook from server and update it automatically Booting Checked Check all items you had selected and upgrade update them when the phone boot Auto Provision Frequency The auto provision Frequency which you want Auto Provision Time The time you want to execute auto provision Examples of Auto Provision Frequency and Time 1 When you set the Auto Provision Frequency and disableAuto Provision Time set...

Page 61: ...resources such as files and devices in a network whether on the Internet or on a corporate intranet and whether or not you know the domain name IP address or geographic whereabouts An LDAP directory can be distributed among many servers on a network then replicated and synchronized regularly 2 Configuration Please note that LDAP Phonebook support on ES620 410 SERIES ES330 ES320 ES310 ES210 the ver...

Page 62: ... Description cn commonName Full name of the user company company Company or organization name gn givenName Firstname also called Christian name homePhone homeTelephoneNumber Home Phone number mobile mobileTelephoneNumber Mobile or cellular phone number o organizationName Organization name or even organizational name ou organizationalUnitName Usually department or any ...

Page 63: ...telephoneNumber s sn Returns all LDAP records which have the telephoneNumber field set and the sn field starts with the entered prefix cn s sn s Returns all LDAP records which have the cn or sn field starting with the entered prefix cn s Returns all LDAP records which do not have the cn field starting with the entered prefix 3 2 2 LDAP Number Filter Description LDAP number filter is the search cri...

Page 64: ...e LDAP search is requested to begin The search base narrows the search scope and decreases directory lookup time If you have multiple organizational units in your directory for example OU Sales in O COMPANY and OU Development in O COMPANY but the OU Sales organization never uses AOL AIM you can restrict the lookup to the OU Development subtree only by entering providing the following search base O...

Page 65: ...for this setting is blank Default Value 50 3 2 9 LDAP Name Attributes Description This setting can be used to specify the name attributes of each record which are to be returned in the LDAP search results This setting compresses the search results as the server only returns the attributes which are requested by the Escene phone The setting allows the user to configure multiple space separated name...

Page 66: ... request to the server Please make sure your LDAP server support version 3 2 bind request Valid Values version 3 version 2 Default Value version 3 3 2 12 Search Delay ms 0 2000 Description This setting is for configuring the delay display time after search Valid Values 0 2000 Default Value 0 3 2 13 LDAP Lookup for Incoming Call Description This setting can be used to enable calling line identifica...

Page 67: ... Filter telephoneNumber s sn Server Address 192 168 200 254 this setting is relate with the server configuration Port 389 this setting is relate with the server configuration Base dc Escene dc cn this setting is relate with the server configuration User Name cn manager dc escene dc cn this setting is relate with the server configuration Password this setting is relate with the server configuration...

Page 68: ...rver Installation 5 1Install OpenLDAP Server on Windows 2003 System Install openldap 2 2 29 db 4 3 29 openssl 0 9 8a win32_Setup exe according to default prompt please remember the install path for next steps 1 Double click the install program to run the installation ...

Page 69: ...410 SERIES IPPhone www escene cn en Escene Communication 2 Please remember the install path E g C Program Files OpenLDAP ...

Page 70: ...410 SERIES IPPhone www escene cn en Escene Communication 3 Choose the Full installation mode as picture ...

Page 71: ...410 SERIES IPPhone www escene cn en Escene Communication ...

Page 72: ... include schema inetorgperson schema include schema corba schema include schema dyngroup schema include schema java schema include schema misc schema include schema nis schema include schema openldap schema 2 Modify the LDAP directory node Access to the install path open the file names slapd conf find the command suffix dc my domain dc com rootdn cn Manager dc my domain dc com Please modify these ...

Page 73: ...lapd server Cmd to OpenLDAP s install path for example cd c Program Files OpenLDAP then run the command slapd d 1 If run the server successfully you can find the command of slapd starting NOTE Please do not close this window to make sure the LDAP Server keep running 5 2 3 Add contact Create a plain text named escene ldif in install path Then put the content like following dn dc escene dc cn object...

Page 74: ... Escene Organization dn cn Manager dc escene dc cn objectClass organizationalRole cn Manager description Escene Address Book Administrator Cmd to execute command ldapadd xv D cn Manager dc escene dc cn W f escene ldif Input the password you set here is escene ...

Page 75: ...ool in Windows System 6 1 Install LDAPExploreTool2 Install the LDAPExploreTool2 according to the prompt 6 2 Create the Configurations in LDAPExploreTool2 1 Run the LDAPExploreTool2 access to File Configurations 2 Create the New Configuration a Fill in a name in Configuration option ...

Page 76: ...410 SERIES IPPhone www escene cn en Escene Communication b Input the server address on Server option ...

Page 77: ...nk no password press ok will display Test OK NOTE Server name or IP Server port Version settings are relate with the settings on escene phone d Configure the cn Manager dc escene dc cn on User DN and tick the Store password for protect your settings enter the password which you configure on the server ...

Page 78: ...r the settings above you can press Test connection to test your settings if it prompt warning message please re try the steps above again we can continue the next steps if the test is passed 3 Choose the Action LDAP then press Open achieve the settings Then you can get the page like following picture Please right click the ...

Page 79: ...tting Entry RDN The format is cn XXX Object Class from schema Select the structure class which entry belongs to each structure class has its own must attributes and may attributes We select Person for example here Must attributes Double click attribute to add them to the entry node If need multi cn can be allow to repeat added May attributes Double click attribute to add them to the entry node If ...

Page 80: ...escene cn en Escene Communication Please notice the note label on the picture above After save the settings you can find the new added entry at the left of the LDAP catalogue 3 You can add more contact entries by these steps ...

Page 81: ...nication Communication Technology Technology Co Ltd Co Ltd Address Floor 4 Building C Yuean Industrial Park Huangcun Road No 51 Tianhe District Guangzhou China Postal Code 510660 Tel 86 20 28096798 Fax 86 20 28096786 http www escene hk Technical Support E mail support escene cn ...