ESI VoiceWorks 16, User Manual

Page 1: ...user s guide 0221 1001 Rev B...

Page 2: ...unications products for businesses like yours Because of their powerful combination of value and features ESI products are consistently recognized by industry publications and leaders In fact ESI also...

Page 3: ...ation B 1 5 Message undelete B 1 Entering mailbox programming mode B 1 The first time you access your mailbox B 1 1 Select personal greeting B 2 Sample greetings B 2 1 Record selected personal greetin...

Page 4: ...sages when you re in the office E 1 Retrieving your messages when you re outside the office E 2 Editing pager numbers E 2 Changing the mailbox s personal greetings E 3 Sample greetings E 3 Working wit...

Page 5: ...3 5 Message recycle bin undelete H 3 Working with informational mailboxes I 1 Using the personal greeting recording I 1 Sample greetings I 1 Entering informational mailbox programming mode I 1 Inform...

Page 6: ...vi This page left blank for pagination purposes...

Page 7: ...on number of the voice mail system When the system answers you ll hear the main greeting of the automated attendant 2 Identify yourself to the system Press the key Enter your mailbox number Press the...

Page 8: ...ng You have new messages Enter your password To hear the message now 1 Answer the phone and after listening to the prompt enter your password and then press the key Note If you enter an incorrect pass...

Page 9: ...s finished this returns you to the beginning of the message 5 Access user programming Access certain user programmable features 6 Move Moves a copy of the message to another user s mailbox You have th...

Page 10: ...ut an introduction If you press 6 ignore step 3 3 When you re finished recording the introduction either press 1 again or hang up The original message will remain in your mailbox and will play again a...

Page 11: ...ng messages Your last 10 deleted messages will be stored in a message recycle bin to allow you to recover them just in case you may have deleted any by mistake To gain access to the message recycle bi...

Page 12: ...VoiceWorks16 User s guide A 6 Frequently used user guest voice mail procedures This page left blank for pagination purposes...

Page 13: ...ing 3 Hear current personal greeting 2 Password 1 Enter new password 2 Restore default password 3 Hear current password 4 External message notification 1 Delivery options 2 Phone delivery 3 Pager noti...

Page 14: ...of options that you may wish to include in your personal greetings Option Instruction 0 To reach the operator 1 To skip directly to the record tone or beep 2 To mark this message as an urgent message...

Page 15: ...on as possible A secure password is the only means of preventing unauthorized use of a mailbox The password may be up to eight digits It may not start with 0 Please change your password immediately Pa...

Page 16: ...e calls Immediately after the caller leaves you a message the voice mail system will light up the message waiting lamp on your telephone Unless a delay time is set the system will immediately begin ca...

Page 17: ...number 3 Hear current pager number The system says the currently set pager number back to you for verification 4 Urgent message activation You can have all new messages delivered or choose to have on...

Page 18: ...VoiceWorks16 User s guide B 6 Working with user guest mailboxes This page left blank for pagination purposes...

Page 19: ...x s number Press the key 3 The system will ask for the mailbox s password Enter it followed by the key 4 Leave the message after the tone Each group members or if it s a broadcast all users on the voi...

Page 20: ...ar the entire member list Changing a group mailbox s personal greeting Each group mailbox can store up to three different personal greetings simultaneously in your own voice Each greeting can give you...

Page 21: ...ed by the key 4 The mailbox will then announce the number of new and old messages and begin the playback At any time you may press 5 to enter programming mode 5 Enter the greeting number that you wish...

Page 22: ...VoiceWorks16 User s guide C 4 Frequently used group mailbox procedures This page left blank for pagination purposes...

Page 23: ...Note A member can delete only his her copy of a group message a saved group message will remain as a new message until deleted A user cannot move his her copy of a group message to another mailbox Th...

Page 24: ...broadcast mailbox 1 Add mailbox 2 Delete mailbox 3 Hear member list Programming group broadcast mailboxes 1 Dial the voice mail system s extension number When the system answers you ll hear the main...

Page 25: ...l 2 now to leave us an urgent message Thanks Greeting 3 Hi this is the Sales Department at company You ve reached our offices after normal business hours so please leave us your name telephone number...

Page 26: ...he list of group members not applicable for the broadcast mailbox This is where you enter a list of the mailboxes to be included in the group mailbox You don t have to do this for the broadcast mailbo...

Page 27: ...the office 1 Dial the extension number of the voice mail system When the system answers you ll hear the main greeting of the automated attendant 2 Identify yourself to the system Press the key Enter...

Page 28: ...m will ask for the mailbox s password The default password is the same as the mailbox s number Enter the password and then press the key 4 The mailbox will then announce the number of new and old mess...

Page 29: ...back Thanks Greeting 3 Hi you ve reached the Emergency Service mailbox at company You ve reached us on the weekend so please leave us your name telephone number and a detailed message at the tone and...

Page 30: ...r the playback has finished this returns you to the beginning of the message 5 Access user programming Access certain user programmable features 6 Move Moves a copy of the message to another user s ma...

Page 31: ...ctional voice prompts until you become familiar with all the options You don t have to listen to the entire instruction before making your selection 1 Select personal greeting 1 Record personal greeti...

Page 32: ...d message at the tone and we ll get back to you as soon as we can Thanks Greeting 2 Hi you ve reached the Service Group s mailbox at company We re all on the phone right now so please either dial 110...

Page 33: ...ed by the key 24 digits maximum You don t need to include the code such as 9 to access an outside line The system will automatically tell a digital pager which cascade mailbox has new messages Note If...

Page 34: ...VoiceWorks16 User s guide F 4 Working with cascade paging mailboxes This page left blank for pagination purposes...

Page 35: ...e system answers you ll hear the main greeting of the automated attendant 2 Identify yourself to the system Press the key Enter the mailbox s number Press the key 3 The system will ask for the mailbox...

Page 36: ...e key 3 The system will ask for the mailbox s password The default password is the same as the mailbox s number Enter the password and then press the key 4 The system will announce the number of new a...

Page 37: ...another user s mailbox You have the option to move it with or without an introductory message After finishing the operation the system returns you to the original message in the cascade paging mailbox...

Page 38: ...ber you wish to record Enter question number 0 9 with 0 being question 10 7 To record this question or re record it if it already has been recorded press 1 To delete this question press 2 Warning If y...

Page 39: ...just stand by for the next question Record your address at the tone etc At the conclusion the caller can be forwarded to another extension or mailbox or be automatically disconnected Be sure to inclu...

Page 40: ...ct the desired question number 1 10 enter 0 to record question 10 The question if recorded will play and a prompt will give you the choice to do one of the following 1 Record question Begin recording...

Page 41: ...followed by the key The voice mail system will repeat your entry for verification 2 Restore default password Deleting the current password will re instate the default password 3 Hear current password...

Page 42: ...VoiceWorks16 User s guide H 4 Working with Q A mailboxes This page left blank for pagination purposes...

Page 43: ...om and a Jacuzzi tub The house will be open Sunday from noon to 5PM Greeting 2 The home at 100 Elm Street is 2 100 square feet and has four bedrooms two and a half baths and a two car garage It has ce...

Page 44: ...ructional prompts to re record delete or hear again or you may select the current greeting as the one to be played to callers by just pressing the key The mailbox will continue to play the selected gr...

Page 45: ...8 digits for maximum security Entering 0 as a password will eliminate the need to enter a password 1 Enter new password Follow the instructional prompts played to you Enter the new password followed b...

Page 46: ...VoiceWorks16 User s guide I 4 Working with informational mailboxes This page left blank for pagination purposes...

Page 47: ...message D 1 If deleted D 1 Programming D 2 Informational mailboxes I 1 Introduction I 1 Leaving messages Directly in another user s mailbox A 4 Group broadcast mailbox C 1 When calling another user s...

Page 48: ...VoiceWorks16 User s guide 2 Definitions Index This page left blank for pagination purposes...