VoiceWorks
16
User’s guide
E-2 • Frequently used cascade voice mail procedures
Retrieving your messages when you’re outside the office
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1.
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If the operator or another user answers your call, have this person transfer you to the
voice mail extension. When the system answers, you’ll hear the main greeting of the
automated attendant.
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2.
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Identify yourself to the system:
• Press the * key.
• Enter the mailbox’s number.
• Press the # key.
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3.
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The system will ask for the mailbox’s password. Enter it, followed by the # key.
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4.
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The system will announce the number of new and old messages, then will start playback
of messages. You’ll hear first any urgent messages or the oldest new message.
Playback will continue until either all messages have played or you press the * key to end your
call to the system.
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5.
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Save or delete a message to listen to the next message.
Editing pager numbers
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1.
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Dial the voice mail system’s extension number.
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When the system answers, you’ll hear the
main greeting of the automated attendant.
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2.
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Identify yourself to the system:
• Press the * key.
• Enter the mailbox’s number.
• Press the # key.
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3.
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The system will ask for the mailbox’s password. The default password is the same as the
mailbox’s number. Enter the password and then press the # key.
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4.
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The mailbox will then announce the number of new and old messages and begin playback. At
any time, you may press 5 to enter programming mode.
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5.
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Press 4 for pager notification.
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6.
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Press 1 to enter a new pager number or replace one of the current pager numbers.
VoiceWorks
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will start with the first number.
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7.
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VoiceWorks
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will play the first pager number to be called (if one is installed).
Note: If there is not a pager number installed, VoiceWorks
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will request one; in that case,
enter a number and skip to step 9.
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8.
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To confirm (
not change) this particular pager number, proceed immediately to step 9.
To change this pager number, enter it and proceed to step 9.
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9.
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Press the # key.
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10.
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VoiceWorks
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will play the number of attempts for this number before it begins to add
another pager.
To confirm (
not change) the number of attempts, proceed immediately to step 11.
To change the number of attempts, enter that number and proceed to step 11.
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11.
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Press the # key.
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12.
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VoiceWorks
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will then play the next pager number listed.
Repeat steps 8–12 until all pager
numbers are entered to your satisfaction.
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You may have to call the system administrator to obtain this number.
