User’s guide
VoiceWorks
16
Frequently used cascade voice mail procedures • E-3
Changing the mailbox’s personal greetings
Each mailbox can store up to three different personal greetings simultaneously, in your own
voice. Each greeting can give your callers the status of your employees’ availability (perhaps
specifically that of your emergency help team). Selecting a greeting from among the three
minimizes the need to re-record the greeting when your availability changes.
Sample greetings
Greeting 1:
Hi; you’ve reached the Emergency Service mailbox at [company]. We’re all on
the phone right now, so please either dial zero to reach an operator, or leave us
your name, telephone number and a detailed message at the tone and we’ll get
back to you as soon as we can. Thanks!
Greeting 2:
Hi; you’ve reached the Emergency Service mailbox at [company]. You've reached
our offices after normal business hours, so please leave us your name,
telephone number and a detailed message at the tone, and we will page
someone to call you back. Thanks!
Greeting 3:
Hi; you’ve reached the Emergency Service mailbox at [company]. You've reached
us on the weekend, so please leave us your name, telephone number and a
detailed message at the tone, and we’ll respond to it within four hours. Thanks!
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1.
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Dial the voice mail system’s extension number.
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When the system answers, you’ll hear the
main greeting of the automated attendant.
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2.
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Identify yourself to the system:
• Press the * key.
• Enter the mailbox’s number.
• Press the # key.
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3.
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The system will ask for the mailbox’s password. The default password is the same as the
mailbox’s number. Enter the password and then press the # key.
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4.
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The mailbox will then announce the number of new and old messages and begin playback. At
any time, you may press 5 to enter programming mode.
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6.
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Press 1 for
select personal greeting.
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7.
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Enter the greeting number (1, 2 or 3) that you wish either to play to callers or to re-record.
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8.
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The mailbox will begin playback of the greeting.
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9.
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At any time, you may press the # key to confirm (
not change) your selection, or press 1 to
re-record the selected greeting which just played. If you record or re-record a greeting, press 1
when finished.
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You may have to call the system administrator to obtain this number.