VoiceWorks
16
User’s guide
F-2 • Working with cascade paging mailboxes
1 Select personal greeting
You can record up to three different personal greetings. Initially, the mailbox has no greeting
recorded. The mailbox won’t record messages until at least one greeting is recorded.
Select the desired greeting number —
1, 2, or 3. The voice mail system will play that greeting’s
current recording (if any), followed by instructional prompts to re-record, delete or hear again
— or you may select the current greeting to be played to callers by pressing the # key.
The mailbox will continue to play this greeting to all callers until you select another greeting or
re-record the current greeting number.
Following is a list of options that you may wish to include in the mailbox’s personal greetings:
Option
Instruction
0
To reach the operator
1
To skip directly to the record tone (or “beep”)
2
To mark this message as an
urgent message
8
To the main greeting (if auto attendant is used)
[xxx]
To reach [another user’s extension]
Sample greetings
Greeting 1:
Hi; you’ve reached the Service Group’s mailbox at [company]. We’re all on the
phone right now, so please either dial zero to reach an operator, or leave us your
name, telephone number and a detailed message at the tone and we’ll get back
to you as soon as we can. Thanks!
Greeting 2:
Hi; you’ve reached the Service Group’s mailbox at [company]. We’re all on the
phone right now, so please either dial 110 for Customer Service, or leave us
your name, telephone number and a detailed message at the tone — or dial 2
now to leave an urgent message and page us. Thanks!
Greeting 3:
Hi; you’ve reached the Service Group’s mailbox at [company] after normal
business hours, so please leave us your name, telephone number and a detailed
message at the tone; this will page us and we’ll return your call promptly. Thanks!
1 Record selected personal greeting
You may change a personal greeting as often as necessary by recording over the previously
recorded one in that “slot” (
i.e., first, second or third message). The voice mail system will
prompt you to “Begin recording at the tone; press 1 to stop.” The new greeting automatically
replaces the previous greeting. Once you’ve established personal greetings that are unlikely
to change, you can simply select the appropriate greeting without needing to re-record.
2 Delete selected personal greeting
When prompted, press 2 again to confirm deletion.
Note: If you delete all personal greetings, this will “turn off” the mailbox until there once again
is at least one greeting recorded for the mailbox.
3 Hear current personal greeting
This plays the current personal greeting that will be played to your callers.