User’s guide
VoiceWorks
16
Frequently used Q&A mailbox procedures • G-1
Frequently used Q&A mailbox procedures
Entering Q&A mailbox programming mode
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1.
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Dial the voice mail system’s extension number.
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When the system answers, you’ll hear the
main greeting of the automated attendant.
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2.
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Identify yourself to the system:
• Press the * key.
• Enter the mailbox’s number.
• Press the # key.
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3.
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The system will ask for your password. The default password is the same as your mailbox
number. Enter the mailbox’s password and then press the # key.
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4.
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The mailbox will then announce the number of new and old messages and begin playback. At
any time, you may press 5 to enter programming mode. You will be prompted to select either
question, change password or message recycle bin.
Retrieving messages
Retrieving your messages when you’re in the office
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1.
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Dial the extension number of the voice mail system.
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When the system answers, you’ll hear
the main greeting of the automated attendant.
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2.
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Identify yourself to the system:
• Press the * key.
• Enter the mailbox’s number.
• Press the # key.
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3.
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The system will ask for the mailbox’s password. The default password is the same as the
mailbox’s number. Enter the password and then press the # key.
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4.
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The system will announce the number of new and old messages and will start playback
of messages. You’ll first hear any urgent messages or the oldest new message. Playback
will continue until either all messages have played or you press the * key to end your call to
the system.
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5.
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Save or delete a message to listen to the next message.
Shortcut: Many telephone systems will allow a button on the telephone to be
programmed as a voice mail shortcut key. It should dial the voice mail
extension, pause until voice mail answers, then dial the * key followed by your
mailbox number. This will reduce the number of keystrokes required to retrieve
messages. Consult your system administrator if you need help.
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You may have to call the system administrator to obtain this number.
