VoiceWorks
16
User’s guide
H-2 • Working with Q&A mailboxes
Programming Q&A mailboxes
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1.
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Dial the voice mail system’s extension number.
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When the system answers, you’ll hear the
main greeting of the automated attendant.
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2.
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Identify yourself to the system:
• Press the * key.
• Enter the mailbox’s number.
• Press the # key.
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3.
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The system will ask for the mailbox’s password. The default password is the same as the
mailbox’s number. Enter the password and then press the # key.
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4.
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The mailbox will then announce the number of new and old messages and begin playback. At
any time, you may press 5 to enter programming mode. You will be prompted to select either
Question, Change password or Message recycle bin.
1 Record questions
Select the desired question number,
1–10 (enter 0 to record question 10). The question (if
recorded) will play, and a prompt will give you the choice to do one of the following:
1 Record question
Begin recording at the tone; press 1 to stop. The new question automatically replaces the old
one. Prompt the caller to “press 1 after completing each answer” by including it in questions.
Note: The mailbox will be “on” only if questions are recorded.
2 Delete question
When prompted, press 2 again to confirm deletion. If you delete a question in the middle of a
list and not replace it, the numbers of the other messages will not change.
Example: If you delete question number 3 (of 5), the system would play questions 1, 2, 4 and
5 to a caller. When you retrieve the message, two beep tones — rather than just
one — will separate answers 2 and 4.
3 Hear current question
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You may have to call the system administrator to obtain this number.
