Pagina
92
PROGRAMMINGS
Wait for the confirmation tone and hang up.
DISA
SERVICE
The DISA (Direct Inward System Access) service allows an external caller to
call an extension directly (if the service is enabled for the extension). This
service sends a message to the external caller prompting to dial. The DISA
message is customisable according to the DAT, NIGHT, and CUSTOM
profiles.
Hi-Pro is provided with an immediate and a delayed DISA service. As for the
immediate DISA service, none of the extensions ring upon incoming calls and
the caller immediately receives the message.
As for the timed DISA service, the extensions enabled to receive a call over
that line ring, and only if nobody answers, after 10 rings, the caller will receive
the message.
After having listened the message, the external user can dial the number of the
extension desired. If Hi-Pro does not detect any dialling within 5 seconds, the
call will be diverted to the telephones enabled to receive calls over that line. If
the extension is not enabled for DISA calls and enabled for “General call for
unanswered DISA or VIP calls” , the caller will be redirected to the telephones
enabled to receive calls over that line, otherwise the call will be cleared. If the
extension is enabled for “General call for unanswered DISA or VIP calls” and
does not answer within the 25 seconds of the timer (customizable) or is busy,
the call will be redirected to the telephones enabled to receive calls over that
line, otherwise the call will be cleared.
Note: the activation of the DISA service on a line does not inhibit
showing the caller identification (CLI) on the display of the
extension reached by the call.
Note: the DISA service messages are customisable.
Choosing the DISA message
This procedure assigns the message reproduced by DISA service, according to
the profile and the line.
DEFAULT: message 11, “Select the extension required or hold the line”.
