VM-10 Hardware Product Limited Warranty
ETC warrants that your ETC hardware product shall be free from defects in material and workmanship for the
length of time specified in the Warranty Periods below, beginning from the date of purchase. Except where
prohibited by applicable law, this warranty is nontransferable and is limited to the original purchaser. This
warranty gives you specific legal rights, you may also have other rights that vary under local laws
Remedies
ETC’s entire liability and your exclusive remedy for any breach of warranty shall be, at ETC’s option, (1) to
repair or replace the hardware, or (2) to refund the price paid, provided that the hardware is returned to the
point of purchase or such other place as ETC may direct with a copy of the sales receipt or dated itemized re-
ceipt. Shipping and handling charges may apply except where prohibited by applicable law. ETC may, at its
option, use new or refurbished or used parts in good working condition to repair or replace any hardware
product. Any replacement hardware product will be warranted for the remainder of the original warranty peri-
od or thirty (30) days, whichever is longer or for any additional period of time that may be applicable in your
jurisdiction. This warranty does not cover problems or damage resulting from (1) accident, abuse, misapplica-
tion, or any unauthorized repair, modification or disassembly; (2) improper operation or maintenance, usage
not in accordance with product instructions or connection to improper voltage supply; or (3) use of consuma-
bles, such as replacement batteries, not supplied by ETC except where such restriction is prohibited by appli-
cable law.
How to Obtain Warranty Support
Before submitting a warranty claim, we recommend you contact ETC support at support@essentialtel.com for
technical assistance. Valid warranty claims are generally processed through the point of purchase during the
first thirty (30) days after purchase; however, this period of time may vary depending on where you purchased
your product – please check with ETC for details. Warranty claims or other product related questions should
be addressed directly to ETC. at
support@essentialtel.com
or call (860) 295-8100 option 3 between the hours
of 8:30 AM and 5:00 PM.
Limitation of Liability
ETC SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAM-
AGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE OR DATA
(WHETHER DIRECT OR INDIRECT) OR COMMERCIAL LOSS FOR BREACH OF ANY EXPRESS OR IM-
PLIED WARRANTY ON YOUR PRODUCT EVEN IF ETC HAS BEEN ADVISED OF THE POSSIBILITY OF
SUCH DAMAGES. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
©
Essential Trading Systems Corps. All intellectual property rights in this publication are owned by Essential
Trading Systems Corps. and are protected by United States copyright laws, other applicable copyright laws
and international treaty provisions. Essential Trading Systems Corps. Retains all rights not expressly granted.
No part of this publication may be reproduced in any form whatsoever or used to make any derivative work
without prior written approval by Essential Trading Systems Corps. No representation of warranties for fitness
for any purpose other than what is specifically mentioned in this guide is made either by Essential Trading
Systems Corps. or its agents. Essential Trading Systems Corp. reserves the right to revise this publication
and make changes without obligation to notify any person of such revisions or changes. Essential Trading
Systems Corps. may make improvements or changes in the product(s) and/or the program(s) described in this
documentation at any time. All rights reserved.
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