18
• Try turning off any VPN apps.
• The scale may need to be cleared. Follow instructions to clear the
scale (see page 15).
The scale readings seem unstable or inaccurate.
•
1EOIWYVIXLIWGEPIMWSRELEVHƽEXWYVJEGI
• The scale may need to be reset. Use a safety pin or paper clip to press
the reset button next to the charging port.
My scale will only measure my weight, not my other biometrics.
• If you’re wearing shoes or socks, the scale cannot measure biometrics
such as body fat. Step on the scale with bare feet.
[Figure 2.1]
• Make sure to place your feet on the scale’s conductive areas.
[Figure 2.2]
• Make sure Bluetooth is turned on.
• Check if Zero-Current Mode is on. If it is, the scale will only provide
measurements for weight and BMI, not other biometrics.
If you still need help, please contact
Customer Support
(see page 24).
Figure 2.1
Figure 2.2
Conductive Areas
