12
Troubleshooting
If your problem is not listed,
please contact
Customer Support
(see page 16).
Problem
Possible Solution
Scale does not
turn on
Open the battery compartment and remove the
plastic strip.
Replace the batteries (see page 11).
Make sure the batteries are inserted under
the correct polarity as marked in the battery
compartment.
Reading is
inaccurate
Place the scale on a hard, dry, flat surface, and
keep the scale away from dirt, dust, vibrations,
wind, air currents, and electromagnetic
interference.
Make sure the screen displays “0.00” before
measuring (see Zero / Tare Function, page 10).
Remove the batteries for 45 seconds, then
replace them to reset the scale.
Display shows
“EEEE”
Item exceeds weight capacity. Remove item from
scale to protect its weight sensors. Use a different
scale with a higher weight range.
Display shows “Lo”
Battery power is low. Replace the batteries (see
page 11).
