14
Troubleshooting
If your problem is not listed, please contact
Customer Support
(see page 18).
Problem
Possible Solution
Scale does not turn on.
The scale may need to be charged. Plug it in and charge
for 2 hours.
Reading is inaccurate.
Place the scale on a hard, dry, flat surface, and keep the
scale away from dirt, dust, vibrations, wind, air currents,
and electromagnetic interference.
Make sure the screen displays “
0.00
” before measuring
(see
Zero / Tare Function
, page 9).
Display shows “Err”
Item is too heavy. Remove item from scale to protect
its weight sensors. Use a different scale with a higher
weight range.
Display shows “Lo”
Battery power is low. Please plug in the USB power cord
to charge the scale.
Scale cannot connect
to VeSync app
Make sure your mobile device is within 30 ft / 10 m of
the scale.
A Bluetooth device can only exchange data with 1 other
Bluetooth device at a time. Make sure the scale is not
currently connected to any other phone or app.
