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Frequently Asked Questions
1. Why doesn’t the scale turn on?
• Check if the batteries are properly installed. If
the scale is new, make sure the plastic wrap is
removed from the batteries.
2. Why does information flash on the screen and then
disappear?
• The batteries are low and may need to be replaced.
3. Why doesn’t the scale connect with the VeSync
app?
• Make sure your phone’s operating system is
running on iOS 8.0+ or Android 4.3+.
• Download and open the newest version of the
VeSync app.
• Turn on Bluetooth on your phone (for Android
users, make sure your Location is turned on as
well).
• Make sure your scale and phone are within
30 ft (10 m) of each other.
• Make sure the scale is not currently connected to
any other phone or app.
4. Why is my body fat not measured when weighing in?
• Step on the scale with dry, bare feet. Make sure your
feet are on the scale’s conductive areas. [
Figure 5.1
]
• Make sure Bluetooth is turned on.
• Enter your physical information into the VeSync app.
Note:
• If the scale has errors on the display, will not turn off
automatically, or has a problem not listed here, then try
removing the batteries for 3 seconds, then replacing
them.
• To reset the scale, press and hold the unit button for 10
seconds. This will permanently delete any information
stored in the scale.
If you still need help, please contact
Customer Support
(see page 31).
Conductive Areas
Figure 5.1
Summary of Contents for ESF00
Page 1: ...1 Questions or Concerns support etekcity com 855 686 3835 Smart Fitness Scale Model No ESF00 ...
Page 10: ...10 1 Tap Weighing with the VeSync App Pairing the Scale with VeSync 2 Tap Scales 1 2 ...
Page 23: ...23 Members Add Member 1 Tap Add 2 Enter member information 3 Tap to save 1 2 3 ...
Page 25: ...25 1 Tap Delete Device to delete the scale from your VeSync app 1 Delete Device ...
Page 32: ...Connect with us Etekcity Building on better living v01 03 ...
