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1. The scale doesn’t turn on.
• The scale may need to be charged. Plug it in and
charge for 3 hours.
2. Nothing happens when I press the unit button.
• The scale may need to be reset. Use a safety pin
or paper clip to press the “Reset” button on the
underside of the scale.
3. Information flashes on the screen and then
disappears.
• The battery is low and may need to be charged.
4. The scale doesn’t connect with the VeSync app.
• Make sure your phone’s operating system is
running on iOS™ 8.0+ or Android™ 4.3+.
• Close and relaunch the VeSync app. Make sure
you’re using the latest version.
• Turn on Bluetooth on your phone (for Android
users, make sure your Location is turned on as
well).
• Make sure your scale and phone are within
30 ft / 10 m of each other.
• Make sure the scale is not currently connected to
any other phone or app.
• Try turning off any VPN apps.
• The scale may need to be reset. Use a safety pin
or paper clip to press the “Reset” button on the
underside of the scale.
Troubleshooting
