18
Troubleshooting
The scale doesn’t turn on.
• If the scale cannot be turned on or the battery is low, it needs to be
charged. Charging the scale may take up to 3 hours.
When I stand on the scale, it doesn’t respond.
• The scale may need to be restarted. Use a safety pin or paper clip to
press the “Restart” button near the charging socket to reset the scale.
Information flashes on the display and then disappears.
• The batteries are low and may need to be charged.
The smart scale’s Bluetooth doesn’t connect to the VeSync app.
• Make sure your phone’s operating system is running on iOS
®
10.0+ or
Android 5.0+.
• Close and relaunch the VeSync app. Make sure you’re using the
latest version.
• Make sure your phone has Bluetooth turned on. For Android users,
make sure your Location is turned on as well.
• Make sure your scale and phone are within 30 ft / 10 m
of each other.
• Make sure the scale is not currently connected to any other phone
or app.
