EN 24
TROUBLESHOOTING
Problem
Cause or remedy
Appliance is connected to the
power mains but it does not
work.
• Make sure there is voltage in the power outlet and that the
appliance is switched on.
Cooling system operates
continuously for a long period
of time.
• Too high environment temperature.
• Door opened too frequently or too long.
• Door not closed correctly (possible impurities on the seal,
misaligned door, damaged seal etc.).
• Too much fresh food inserted at once.
• Insufficient compressor and condenser unit cooling. Clean
the condenser unit.
Excessive build-up of ice on
the back wall of refrigerator
interior can be a result of the
following
.
• Door opened too frequently or too long.
• Warm food placed in the refrigerator.
• Food in contact with the back interior wall of the
refrigerator.
• Poor door sealing.
• If the seal is dirty or damaged, clean it or replace it.
Build-up of ice or frost in the
freezer interior may be a result
of the following.
• Door opened too frequently or too long.
• Door not properly closed.
• Poor door sealing.
• If the seal is dirty or damaged, clean or replace it.
Water leaking from the
refrigerator.
• Clogged water discharge opening or water dripping past
the water gutter.
• Clean the clogged opening, for example using a plastic
straw.
• If a thick layer of ice builds up, defrost the appliance
manually (see Defrosting the Appliance).
Door is difficult to open.
• If you are trying to open the freezer door after just having
closed it, this could be difficult to do.
As you open the door, some cool air escapes from
the appliance and it is replaced by warm air from the
environment. When this air is cooled, negative pressure is
generated which results in problems as you try to open the
door. After a few minutes, the condition is normalized and
the door can be easily opened again.
Replacing the bulb.
• This appliance has an LED lamp. This lamp may only be
replaced by a service technician. Please contact ETNA
Customer Service for more information.
If none of the instructions above fixes your problem, call the nearest authorized service center and
state the type, model, and serial number found on the rating plate/label which is located in the
appliance interior.
