10. Care and maintenance
The dispensers are essentially maintenance-free. Only the disposable roller pumps will
need regular changing (see page 22 “7. Changing the pump”) as will the batteries after
approx. two years.
Nevertheless, the dispensers should be looked after to ensure the longest possible
service life – as a rule, it is only necessary to wipe down the dispenser with a cloth
soaked with warm, soapy water and to disinfect it regularly.
Please note:
Do not immerse the dispenser in water
Do not use corrosive (chlorine-based) or abrasive cleaners
The dispenser cannot dispense unintentionally when the front cover is open
Should the pump tube be clotted after a long time in service, inserting a new
pump is an easier and more cost-effective solution than cleaning
Never dismantle the dispenser or remove parts
The warranty becomes void if the QC seal is damaged!
11. Description and elimination of faults
The automatic “touchless” dispensers are subject to legal requirements (Machinery
Directive, Electrical Equipment Act, Battery Act) and differ from conventional, manual
dispensers in essential parts. You should therefore never try to repair them yourself,
rather contact the company from which you purchased the dispensers
. Keep in mind
that the warranty will become void if you damage or destroy the QC seal by trying to
perform your own repairs.
Nevertheless, various faults that can occur you can eliminate yourself, the following
descriptions could be helpful to describe the problem to an expert for troubleshooting:
Fault displayed
Possible cause
Remedy
LED blinks red and blue
alternatingly
1. Square
and
red button
pressed unintentionally
when inserting batteries
2. Defect electronics
1. Reset electronics by
removing one battery,
then press the square
button (ON/OFF) and
keep pressed until the
removed battery is
inserted again
2. Contact seller to discuss
further steps to be taken
Page 24 Care and maintenance | Description and elimination of faults
