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Eureka Customer Service HELPLINE 1-800-282-2886
www.eureka.com
Thermal Cut-Off
This vacuum cleaner has a special thermostat that protects the vacuum in case of motor overheating. If the vacuum
suddenly shuts off, push the on/off switch to off (O) and unplug the vacuum. Check the vacuum for a possible source of
overheating such as a blocked hose or clogged filter. If these conditions are found, fix them and wait at least 30 minutes
before attempting to use the vacuum. After the 30 minute period, plug the vacuum back in and turn on the switch. If the
vacuum still does not work, take it to a Eureka Authorized Service Center for repair.
Problem Solving
Make sure vacuum is turned off and power cord is unplugged.
!
Problem
Cause
Solution
Motor will not start.
Power plug
• Push plug securely into outlet.
• Try another outlet.
• Check circuit breaker.
Vacuum does not clean
carpet or bare floor.
Dust cup and filters
• Empty dust cup and/or change filters.
• If picking up fine dust, the dust cup may not look full, but
a fine substance tends to reduce suction when it blocks
air flow through the foam filter and filter screen. Make sure
foam filter, filter screen and dust cup are in place. Page 2
No suction at the
end of hose.
Dust cup and filters
Filter screen
Hose
• Empty dust cup and/or change filters.
• If picking up fine dust, the dust cup may not look full, but
a fine substance tends to reduce suction when it blocks
air flow through the foam filter and filter screen. Make sure
foam filter, filter screen and dust cup are in place. Page 2
• (Located above the dust cup). Check & clean debris to
maintain full air flow. Page 2
• Flex hose and remove debris. Page 5
Vacuum is hard
to push.
Vacuum height setting
Belt
• Adjust knob to a higher position.
Refer to Quick Start Guide.
• Replace a worn, cut or out-of-shape belt. Page 4
Brush roll will not turn.
Brush roll switch
Belt
Brush roll indicator light
Brush roll reset button
• Press brush roll switch to on ( I ) position.
• Remove debris from brush roll. Replace broken, stretched
or worn belt. Page 4
• If light is on, remove debris from around brush roll. Page 4
• Press reset button. Press top and bottom power switches
on (I) and lower handle. Page 4
Belt
• Replace a worn, cut or out-of-shape belt. Page 4
Hose
• Flex hose and remove debris. Page 5
Bare floor setting
• Turn height adjustment knob to bare floor position and
make sure brush roll switch is in off (O) position.
Carpet height setting
• Turn height adjustment knob to another position. Make
sure power and brush roll switches are on ( I ).
Power switch off
• Turn power switch on ( I ).
Thermal cut-off
• See above.
