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Eureka Customer Service HELPLINE 1-800-282-2886
www.eureka.com
Thermal Cut-Off
This vacuum cleaner has a special thermostat that protects the vacuum in case of motor overheating. If the vacuum
suddenly shuts off, push the power switch to off (O) and unplug the vacuum. Check the vacuum for a possible source of
overheating such as a full dust cup, blocked hose or clogged filter. If these conditions are found, fix them and wait at least
30 minutes before attempting to use the vacuum. After the 30 minute period, plug the vacuum back in and turn on the
switch. If the vacuum still does not work, take it to a Eureka authorized service center for repair or call 1-800-282-2886.
Problem Solving
Make sure vacuum is turned off and power cord is unplugged.
!
Problem
Cause
Solution
Motor will not start.
Power plug
• Push plug securely into outlet.
• Try another outlet.
• Check circuit breaker.
Vacuum does not clean
carpet or bare floor.
Dust cup and filter
• Empty dust cup, clean and/or change filter.
• Clean or replace filters regularly to maintain suction. Page 2
• If picking up fine dust, the dust cup may not look full, but a fine
substance tends to reduce suction when it blocks air flow through
the filter and screen. Refer to page 2 for filter maintenance. Make
sure filter, screen and dust cup are installed properly.
No suction at the
end of hose.
Dust cup and filter
Filter screen
Hose
• Empty dust cup, clean and/or change filter.
• Clean or replace filters regularly to maintain suction. Page 2
• If picking up fine dust, the dust cup may not look full, but a fine
substance tends to reduce suction when it blocks air flow through
the filter and screen. Refer to page 2 for filter maintenance. Make
sure filter, screen and dust cup are installed properly.
• (Located inside dust cup). Check & clean debris to
maintain full air flow. Page 2
• Flex hose and remove debris. Page 5
Vacuum is hard
to push.
Vacuum height setting
Belt
• Adjust knob to a higher position.
• Replace a worn, cut or out of shape belt. Page 4
Brush roll will not turn.
Brush roll switch
Belt
Check brush roll light
Brush roll reset button
• Press brush roll switch to on (–) position.
• Remove debris from brush roll. Replace broken, stretched
or worn belt. Page 4
• If light is on, remove debris from around brush roll. Page 4
• Press reset button. Press top and bottom power switches
on (–) and lower handle. Page 4
Belt
• Replace a worn, cut or out of shape belt. Page 4
Hose
• Flex hose and remove debris. Page 5
Bare floor setting
• Turn height adjustment knob to bare floor position and
make sure brush roll switch is in off (O) position.
Carpet height setting
• Turn height adjustment knob to another position. Make
sure power and brush roll switches are on (–).
Power switch
• Turn power switch to on (–).
Thermal cut-off
• See above.
Product Support Questions: Contact Eureka at (800) 282-2886
Sales Inquiries: Contact Sylvane at (800) 934-9194
