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Eureka Customer Service HELPLINE 1-800-282-2886
www.eureka.com
Problem solving
Make sure vacuum is turned off and power cord is unplugged.
!
Motor will not start.
Vacuum does not clean
carpet or bare floor.
No suction at the
end of hose.
Turbo nozzle will not turn
(on some models).
Vacuum is hard
to push.
Burning smell; brush roll
will not turn.
Cause
Solution
Power plug
• Push plug securely into outlet, try another outlet or
check circuit breaker.
Power switch
• Step on power switch to turn vacuum on.
Thermal cut-off
• See above.
Dust bag and filter
• Replace dust bag, clean and/or change filters.
• If picking up fine dust, the dust bag may not look full,
but a fine substance tends to reduce suction when it
blocks air flow through the bag and filters. Refer to page
2 for filter maintenance. Make sure filters and dust bag
are installed properly.
Air path selector
• Turn selector knob to ‘floors.’
Belt
• Replace a worn, cut or out of shape belt. Page 4
Hose
• Remove clogs from the hose that restrict the airflow. Make
sure hose is replaced into hose retainer. Page 4
Bare floor setting
• For bare floor cleaning, turn height adjustment knob to bare
floor position.
Carpet height setting
• Turn height adjustment knob to another position.
Dust bag and filter
• Replace dust bag, clean and/or change filters.
• If picking up fine dust, the dust bag may not look full,
but a fine substance tends to reduce suction when it
blocks air flow through the bag and filters. Refer to page
2 for filter maintenance. Make sure filters and dust bag
are installed properly.
Air path selector
• Turn selector knob to ‘tools.’
Hose
• Remove clogs from the hose that restrict the airflow. Make
sure hose is replaced into hose retainer. Page 4
Rotating brush
• Check turbo nozzle for debris. Page 5
• If no suction at end of hose, turn selector knob to ‘tools.’
Vacuum height setting
• Adjust knob to a higher position.
Belt
• Replace a worn, cut or out of shape belt. Page 4
Belt
• Check brush roll for debris. Page 4
• Replace broken or out of shape belt. Page 4
Problem
Thermal cut-off
This vacuum cleaner has a special thermostat that protects the vacuum in case of motor overheating. If the vacuum
suddenly shuts off, push the power switch to off and unplug the vacuum. Check the vacuum for a possible source of
overheating such as a full dust cup, blocked hose or clogged filter. If these conditions are found, fix them and wait at least
30 minutes before attempting to use the vacuum. After the 30 minute period, plug the vacuum back in and turn on the
switch. If the vacuum still does not work, take it to a Eureka authorized service center for repair or call 1-800-282-2886.
Service Questions: Contact Eureka at 1-800-282-2886
Sales Inquiries: Contact Sylvane at 1-800-934-9194 or visit www.sylvane.com
